Sync Workshop – Common Blackberry Problems

Workshop: Sync & Blackberry

This workshop covers using a Blackberry phone with the Ford Sync system.

By Vincent Hennigan, Sync Specialist

Let’s face it, sometimes phones don’t seem to work well with Sync… so is the problem with Sync or is it with the phone? The open architecture of the Sync systems allows it to work with a wide variety of phones. When problems occur you have to run down a list of things to check to see where the problems lies… and Blackberry phones are a world unto themselves.

One thing that makes this so frustrating is a lot of companies select Blackberry phones as the “company phone.” So as a user you may not want this type of phone but your company does.

So let’s look at some of the common Blackberry/Sync issues and try to present some good solutions. One of those issues is when you try to pair a Blackberry and in the middle of the pairing process the Sync system goes into “privacy mode” and appears to freeze the system.

First of all, always make sure the Wi-Fi connection is not in the ON setting on your phone. Turn this feature off for now because it will conflict with the Pairing process. Continue reading

Mastering the Ford Sync System

We’ve compiled about 20 links to short videos to help drivers master the Ford Sync System.

Mastering the Ford Sync system takes a little practice but in time a driver will learn to effectively use this hands-free system!

The whole idea of the Sync system  (initially created in a partnership between Ford and Microsoft) is to help drivers get more out of driving while staying focused on the task at hand – safe driving! Please focus on good driving whenever you are operating a vehicle on the road. Keep driver distractions to a minimum.

The best thing to do when exploring this system is to have your vehicle parked in your driveway. Once you have mastered some techniques, then you can try them while driving.

Have your cellphone(s) and media player(s) or USB devices with you and turn on your vehicle. To get the most out of your Sync Services system, make sure you have established your account at Often times, your salesperson will have set up this account for you even before you took delivery of the vehicle.

Your Sync system, which allows hands-free making and receiving of phone calls, accessing and playing Bluetooth, media player or USB music, along with apps such as Vehicle Health Report or 911 Assist, is standard equipment on most Ford vehicles built since mid-2010. If you are having trouble, please contact your Ford sales representative or one of the dealership Service Advisors.

There are a variety of topics listed here. Just click on any of the following video links to get a short look at some of the features you may need to know on your Sync system.

Getting to Know Sync

Sync Introduction

Making Calls Continue reading

Sync Workshop: Upgrades and updates

Check to see if the “Bluetooth” logo is displaying on your dashboard to verify that your phone is connected to the Ford Sync System.

In this Sync workshop we look at using upgrades and updates to keep your Ford Sync system current

The Ford Sync system was first introduced into a few models in 2008. Over the years, original owners and new owners buying pre-owned Ford vehicles. These owners are asking the question: “Does my Sync system need an upgrade?” This workshop focuses on “keeping things current.”

Ford Motor Company’s Sync in-vehicle hands-free Bluetooth-based communications system was developed with the help of Microsoft. Over the years the systems have evolved – it’s now based on the Blackberry QNX protocols.. Currently, in early 2018, Ford’s newest version is called the Sync 3 system. Older Sync systems can’t effectively switch out the vehicle’s original Sync system for the latest version. You might be able to upgrade software – but there is a limit.

The Sync system has always been a “bring your own device” system. This means that the Sync operating system is designed so that cell phone and streaming Bluetooth devices conform to the Sync system. That being said, this means that some existing systems have had system upgrades.

Please set up (if you haven’t already) your own account at At this site you will register your vehicle and you can check for any available system upgrades.

If a Sync system is acting up, the first thing to do is to check to see if the vehicle identifies the Bluetooth connection. Continue reading

Sometimes Your Contacts List is the Source of Problems

Sometimes it takes a little practice to learn how to get the Sync System to understand your voice commands.

Sometimes your phone Contacts List – and the Ford Sync system’s trouble understanding it – can cause system problems.

One of the most common problems is miscommunication with the Sync system. To begin a call, push the “voice” button on the steering wheel (it’s the one with the mouth and the sound waves coming out of it). The system will respond over the speakers with a statement, such as “Sync, state your command.” Reply by saying, “Phone.” The system will respond with “Phone, state your command.” Then say “Call + Name on (device.) “  For example, “Call John Smith on cell.” You won’t be able to say “Dial John Smith” or “Call 800-555-1234.” Refer to your Sync handbook on the work tracks that are effective. The “Phone” icon (looks like a small phone receiver) is for answering a phone (by giving it a quick definite push) or for hanging up or cancelling a call (by pushing the button and holding it down for about five seconds).

Sometimes the problem is your contact’s name. For example, let’s say you were calling “Mia Thompson.” If you pronounce the first name as “Mee-yah” the Sync system won’t find her because a computer would assume the first name is pronounced as “My-ah.” The reason: a computer assumes the letter “I” is pronounced as “eye.” So, if you “think” like a computer you can say the name the way the computer wants to hear it. Continue reading

MyFord Touch Problems? Use this “Reboot” Workshop…

Here’s a procedure to help correct some problems with the MyFord Touch system.

Since the MyFord Touch introduction in 2011, some Ford owners have experienced problems. This workshop offers a way to reboot and reset the system.

This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.

I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus. The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is – a low-power short-range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…

The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood. Continue reading

Sync Workshops: Correctly Pairing the Android Phone

 By Vincent Hennigan,
Technology Consultant

Is your Android-based smartphone acting up on the Ford Sync system? Today’s workshop and lessons will focus on the Android phone when used with Ford’s Microsoft Sync system.

The Ford Microsoft Sync system works well with most phones. However, if some phones, like the Android-based Samsung, HTC or even the Blackberry phones, need to be “paired” correctly. If paired incorrectly some Android-based and Blackberry cell phone will not download their phone books — making it impossible to “call” out a name to the Sync system. Also, the calls may randomly drop or the phone might randomly switch into “Privacy Mode.”

If you have already paired your phone, then you need to do a “Clean Pairing.” Begin by starting your vehicle, turning on your radio and your phone. Go to the Phone Menu (displayed on the LED screen in the center stack or on the Touch Screen navigation window). Use the tuning knob (or touch screen) to select System Settings, Bluetooth Devices, Delete Device. Select your phone, and then push the OK button on steering wheel or dash to delete it. Then go to the phone, to its Settings folder, Bluetooth Settings, Connected Devices, and then “delete” the phone. Continue reading