Mastering the Ford Sync System

We’ve compiled about 20 links to short videos to help drivers master the Ford Sync System.

Mastering the Ford Sync system takes a little practice but in time a driver will learn to effectively use this hands-free system!

The whole idea of the Sync system  (initially created in a partnership between Ford and Microsoft) is to help drivers get more out of driving while staying focused on the task at hand – safe driving! Please focus on good driving whenever you are operating a vehicle on the road. Keep driver distractions to a minimum.

The best thing to do when exploring this system is to have your vehicle parked in your driveway. Once you have mastered some techniques, then you can try them while driving.

Have your cellphone(s) and media player(s) or USB devices with you and turn on your vehicle. To get the most out of your Sync Services system, make sure you have established your account at Syncmyride.com. Often times, your salesperson will have set up this account for you even before you took delivery of the vehicle.

Your Sync system, which allows hands-free making and receiving of phone calls, accessing and playing Bluetooth, media player or USB music, along with apps such as Vehicle Health Report or 911 Assist, is standard equipment on most Ford vehicles built since mid-2010. If you are having trouble, please contact your Ford sales representative or one of the dealership Service Advisors.

There are a variety of topics listed here. Just click on any of the following video links to get a short look at some of the features you may need to know on your Sync system.

Getting to Know Sync

Sync Introduction

Making Calls Continue reading

Sometimes Your Contacts List is the Source of Problems

Sometimes it takes a little practice to learn how to get the Sync System to understand your voice commands.

Sometimes your phone Contacts List – and the Ford Sync system’s trouble understanding it – can cause system problems.

One of the most common problems is miscommunication with the Sync system. To begin a call, push the “voice” button on the steering wheel (it’s the one with the mouth and the sound waves coming out of it). The system will respond over the speakers with a statement, such as “Sync, state your command.” Reply by saying, “Phone.” The system will respond with “Phone, state your command.” Then say “Call + Name on (device.) “  For example, “Call John Smith on cell.” You won’t be able to say “Dial John Smith” or “Call 800-555-1234.” Refer to your Sync handbook on the work tracks that are effective. The “Phone” icon (looks like a small phone receiver) is for answering a phone (by giving it a quick definite push) or for hanging up or cancelling a call (by pushing the button and holding it down for about five seconds).

Sometimes the problem is your contact’s name. For example, let’s say you were calling “Mia Thompson.” If you pronounce the first name as “Mee-yah” the Sync system won’t find her because a computer would assume the first name is pronounced as “My-ah.” The reason: a computer assumes the letter “I” is pronounced as “eye.” So, if you “think” like a computer you can say the name the way the computer wants to hear it. Continue reading