Sync Workshop – Common Blackberry Problems

Workshop: Sync & Blackberry

This workshop covers using a Blackberry phone with the Ford Sync system.

By Vincent Hennigan, Sync Specialist

Let’s face it, sometimes phones don’t seem to work well with Sync… so is the problem with Sync or is it with the phone? The open architecture of the Sync systems allows it to work with a wide variety of phones. When problems occur you have to run down a list of things to check to see where the problems lies… and Blackberry phones are a world unto themselves.

One thing that makes this so frustrating is a lot of companies select Blackberry phones as the “company phone.” So as a user you may not want this type of phone but your company does.

So let’s look at some of the common Blackberry/Sync issues and try to present some good solutions. One of those issues is when you try to pair a Blackberry and in the middle of the pairing process the Sync system goes into “privacy mode” and appears to freeze the system.

First of all, always make sure the Wi-Fi connection is not in the ON setting on your phone. Turn this feature off for now because it will conflict with the Pairing process. Continue reading

New Apple iOS 5.1.1. Update May Pose Some Ford Sync Issues

Some Ford Sync users reported issues today with their Bluetooth connectivity after upgrading to Apple's new iOS version 5.1.1

By Vince Hennigan, Ford Sync Specialist

We’ve been busy today at our dealership. Apple started alerting iPhone users to the new iOS 5.1.1 update… and it seems for some Ford Sync users that downloading and upgrading has caused some things get out of “Sync” with their Ford Microsoft Sync systems.

For many, the MyFord Touch screen went to “black” and froze on whatever task it was working on and refused to “turn off.” I recommend doing a “hard reboot” on vehicles that are “frozen.” To do this, turn off your vehicle, open the hood, use a wrench to loosen the nut on the black battery cable clamp. Remove the clamp from the battery for about a minute, then replace it and tighten the bolt back up. Close the hood and restart the vehicle. The MyFord Touch system will do a “reboot”  and the system will start up again from factory specs.Things should be working normally again from this point. Sometimes I think these Apple software updates cause the Bluetooth protocol to change with the Sync system, leaving things out of kilter. A reboot seems to start things up from a common point and will work better. Continue reading