Sometimes Your Contacts List is the Source of Problems

Sometimes it takes a little practice to learn how to get the Sync System to understand your voice commands.

Sometimes your phone Contacts List – and the Ford Sync system’s trouble understanding it – can cause system problems.

One of the most common problems is miscommunication with the Sync system. To begin a call, push the “voice” button on the steering wheel (it’s the one with the mouth and the sound waves coming out of it). The system will respond over the speakers with a statement, such as “Sync, state your command.” Reply by saying, “Phone.” The system will respond with “Phone, state your command.” Then say “Call + Name on (device.) “  For example, “Call John Smith on cell.” You won’t be able to say “Dial John Smith” or “Call 800-555-1234.” Refer to your Sync handbook on the work tracks that are effective. The “Phone” icon (looks like a small phone receiver) is for answering a phone (by giving it a quick definite push) or for hanging up or cancelling a call (by pushing the button and holding it down for about five seconds).

Sometimes the problem is your contact’s name. For example, let’s say you were calling “Mia Thompson.” If you pronounce the first name as “Mee-yah” the Sync system won’t find her because a computer would assume the first name is pronounced as “My-ah.” The reason: a computer assumes the letter “I” is pronounced as “eye.” So, if you “think” like a computer you can say the name the way the computer wants to hear it. Continue reading