How To Make and Receive Calls with MyFord Touch

Steering wheel controls with the MyFord Touch have a Voice button combined with the Phone pick up/hang up button.

Steering wheel controls with the MyFord Touch have a Voice button combined with the Phone pick up/hang up button.

How to make and receive calls with your MyFord Touch system is the focus of this article. Here are some tips…

e whole idea is to keep your eyes on the road and your hands on the wheel… with that in mind, Ford has well-placed steering wheel controls that you use along with your voice to make and receive phone calls. Here are some tips…

When you take delivery of your new vehicle, be sure to have your salesperson “pair” your Bluetooth-enabled phone with your Ford Sync system. Have your phone turned on when you get in and start up your vehicle.

If you need a video/text reference, please refer to one of these short self-help videos:

Ford SYNC – Pairing Your Phone

Learning the Controls for MyFord Touch Systems

Is my phone compatible with the MyFord Touch system?

To Make a Call

With your vehicle turned on, go to your steering wheel, right-hand side.

Push the “Voice” button – This is the one with the profile of a face with sound coming from the mouth. When you’ve pushed this, you will hear a single tone come from your vehicle’s sound system.

It will be follow by the “Voice” that will say, “Sync, state your command.”

Give a Voice Command – The system is then awaiting a voice command and it will want to hear vocal commands such as “Phone,” “Bluetooth Audio,” “USB,” or, if you are equipped with a MyFord Touch system, you can designate a mode such as “Audio,” “Navigation,” or “Climate.”

Make the right Voice command – When you push the Voice button, listen for the tone. After a single tone, the system will state, “Sync, state your command.” By giving a correct response, such as “Phone,” then the system will respond with “Phone, state your command.”

Then say, “Call (contact’s full name as it appears in your phonebook) on (cell), or at (home, work).” For example, “Call John Smith on cell.”

If correctly stated, the Sync system will respond (for example) with “Calling John Smith on cell.” You will hear the call being made and once the calling party picks up, you will hear them over the system’s speakers.

Although not recommended, you can use your handset to make a call. Once you have dialed it, the sound of the call will be heard over the system’s speakers.

Receiving a call

As you are driving you can receive calls (unless you have turned on the “Do Not Disturb” function – if equipped). If you are listening to the music, an incoming call will cause the music to be muted, then you will hear your phone handset’s ring.

To answer the call – Give a quick push on the button with the Phone icon (located on the right side of the steering wheel with the Phone symbol on it). Within a second or so the active (in process) call will be heard over the vehicle’s sound system. Speak normally and use the steering wheel volume controls or your console’s volume knob to adjust the sound you hear from your sound system.

When you are finished with the call – Push and HOLD the same phone icon on the steering wheel for about five seconds and then release. The music will return to the previous volume setting.

The system will display the contact name (if applicable) or the calling phone number of the incoming call.

To reject a call – Just push and HOLD the phone icon for several seconds and your display will show “Call Rejected.” Your incoming call will go straight to your phone’s voice mail.

Making Other Voice Commands

Once you’ve pushed the Voice button, state a mode (Phone, Navigation or Destination, Audio or Bluetooth Audio, and/or Climate). You will see a secondary screen with a black background and a short list of suggested voice commands. Use these requests when prompted… such as “Set temperature at 72 degrees,” or “Sirius, Elvis channel,” or “Destination.” If the system needs more information it will continue to question, or ask a Yes/No question.  For quick driving directions, push the Voice button and say “Destination Street Address.” The system will ask you to state the street address and the city and it will take it from there…

For more information, visit the support.ford.com website for online internet support 24 hours a day.