Ford Sync 3 Launches in Summer 2015

Releasing first on the 2016 Fiesta and Escape models, the new Sync 3 is F-A-S-T!

Releasing first on the 2016 Fiesta and Escape models, the new Sync 3 is F-A-S-T!

Ford’s SYNC® 3 launches in the Fiesta and Escape models – available in late summer 2015 – with an all-new communications and entertainment system.

The new system, available as an option, features faster performance, conversational voice recognition, intuitive smartphone-like touch screen and easier-to-understand graphical interface.

Other new features include seamless integration of AppLink for a simple way to control smartphone apps, Siri Eyes-Free capability for Apple iPhone, software updates via Wi-Fi, and enhanced 911 Assist® for subscription-free emergency calling in the event of a significant accident.

SYNC 3 to launch in North America on 2016 Ford Escape and Fiesta – on sale late summer 2015 – providing a safer way for Ford customers to connect their smartphones while keeping their eyes on the road and hands on the wheel.

With the debut of SYNC 3 for Escape and Fiesta, Ford is launching its newest in-car connectivity technology as an option in one of its highest-volume vehicles, Escape, and in its most affordable car, Fiesta.

SYNC 3 features all-new hardware and software, building on the capability of the industry-leading technology that launched in 2007. Ford SYNC is now in more than 12 million vehicles on the road globally. Click here to see SYNC 3 in action.

“SYNC always has been about providing a safer way for our customers to connect their smartphones in order to keep their eyes on the road and hands on the wheel,” said Mark LaNeve, Ford Motor Company vice president, U.S. Marketing, Sales and Service. “Customers continue to tell us they want this technology, and they want it to be fast and easy to use – like a smartphone. SYNC 3 delivers on that request.”

Ford SYNC – the industry’s first system to widely and most affordably offer voice-activated technology to control smartphones – is becoming more capable by minimizing the number of steps needed to carry out commands. Selecting music, making a call or searching for a destination is easier than ever, thanks to SYNC 3’s simpler command structure.   Users will be able to access Siri on their iPhones directly from the steering wheel controls.

Ford was first to bring voice control to in-vehicle apps with AppLink™, and the experience is further improved with SYNC 3. AppLink™ was not available on the newer MyFord Touch system and didn’t get to be used by a lot of Ford owners.

The new SYNC 3 is an app-based program, which is a departure from the earlier Sync version. AppLink allows customers to connect their smartphone to their vehicle and control compatible apps using voice commands or buttons on the vehicle display screen.

AppLink automatically discovers smartphone apps including Spotify, Pandora, Glympse, NPR One and iHeart Auto (iHeartRadio’s automotive app), and displays each app’s unique graphics and branding. Music and news apps are automatically displayed along with other media sources – just like AM/FM or SiriusXM.

Additionally, when connected to an Apple iPhone, SYNC 3 offers seamless integration of Siri Eyes-Free capability. Drivers can seek Siri’s help by holding down SYNC’s Push to Talk steering wheel button – much as they would on an iPhone to initiate a Siri session.

SYNC 3 is optimized for hands-free use. Plus, the all-new capacitive touch screen technology offers an experience similar to a smartphone or tablet. Quicker response to touch, as well as voice commands and smartphone-like gestures including pinch-to-zoom and swipe are central to SYNC 3 – along with crisp, modern graphics.

On-screen complexity is reduced and control options used most are prioritized. The home screen features three zones – Navigation, Audio and Phone. Tile-like icons dominate, with a quick access function tray along the bottom making for a more straightforward user experience.

Phone contacts are searchable via a simple swipe of the finger to scroll through the alphabet. With One Box Search, users can look up points of interest or enter addresses in much the same way they use an Internet search engine.

As with earlier generations of the technology, SYNC 3 provides subscription-free emergency service 911 Assist®.

The customer’s Bluetooth-connected phone is used to dial 911 in the event of a significant accident – alerting first responders with vehicle location. With SYNC 3, the car relays additional information – including if airbags deploy, whether the crash is front, side, rear or rollover, and the number of safety belts detected in use – to help emergency call-takers dispatch appropriate resources to the scene.

SYNC 3 now also features the ability to update software via Wi-Fi. Once a vehicle is set up with credentials for a home Wi-Fi network accessible in a customer’s driveway or garage, it can automatically download updates. Existing Ford owners may have the “basic” Sync system, or the newer MyFord or MyFord Touch system, however those users will not be able to “upgrade” to Sync 3. This system will only be available as installed on new models. Ford plans to have the Sync 3 system available on all of its line – especially by 2017. See your Ford dealer for more details.

 

Maintenance Workshop: Tips for Best Performance

To get the best performance from your Ford Sync system, sometimes you just need to do some "maintenance."

To get the best performance from your Ford Sync system, sometimes you just need to do some “maintenance.”

By Vincent Hennigan
Ford Sync Specialist

Android phones are growing in popularity and sometimes Ford Sync users should use a maintenance workshop for the best performance.

Sometimes Android phones just aren’t “paired” correctly from the beginning. This could distort the Bluetooth connection over time and this could result in poor performance. Just like a home or office computer, a Sync owner needs to sometime to “maintenance” to keep their Sync system running properly.

If your Sync system doesn’t operate well, then you may need to do a “Re-Pair” procedure (also called “Clean Pairing.”). This is a multi-step process for clearing out your former Bluetooth connection and reestablishing a fresh connection.

First, if you haven’t registered for a free account at the support.ford.com website, then do so, Visit the site for ongoing information and to verify if you need a software update.

Here is multi-step process for on-going maintenance of your Sync hands-free system.

1. Start the “Re-Pair” Process by deleting device(s) from your phone:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable, and look for “Trusted Devices”

If you see an icon or tab that says “Sync,” then tap the circle icon or the gear icon to the right and then tap “forget Device” or “Unpair Device.”

Now, completely power down your phone for several minutes.

2. Continue the “Re-Pair” Process by deleting device(s) from your Sync System:

Push the “Phone Icon” on your steering wheel, on a center console button (if equipped), push the “Phone” button on the MyFord system, or tap the upper left corner of the MyFord Touch system.

This brings up the “Phone Menu” on your Sync display console.

Use the Tuning Knob (if equipped) or the Up/Down arrows to move through the Topics.

Go to System Settings, then push OK (on the steering wheel or on the console).

Now scroll through the menu to find Bluetooth Devices, push OK

Go through menu to select Delete Devices, push OK

Find your phone’s name (or model number), push OK

The system will say “Confirm Delete,” push OK.

Go to the menu, select “Return,” push OK.

Now select “Add Bluetooth Device” from menu and push OK.

Turn on your handset phone. Let is completely power up.

The Sync voice will say, “Push OK to begin pairing a device.” Push OK.

The Sync system will display a 6-digit PIN, on most phones this is what you will use. On Android-based phones, go to Step 4.

3. Pairing the iPhone and most phones.

Go to your phone’s “System Settings” (usually in the App with the gears, or in the “Toolbox” or “Connectivity” folder.)

Turn on Bluetooth (if it’s not already on).

Go to the Trusted Devices/Add Device area.

If you do not see a “Sync” tab, then pus “Scan for Devices.”

When you see a tab that says “Sync” then tap that, a secondary screen appears. Enter the 6-digit PIN displayed on the vehicle’s console. On some newer models, the Sync system will send a new number that matches on already received on your phone. Push OK, Accept or Connect on your console and on the phone.

4. Pairing the Android-based phone.

For Samsung Galaxy and other Samsung phones, for HTC, LG and other Android-based phones, then do this:

When you see the 6-digit PIN displayed on the console, then use the Tuning Knob (or Up/Down Arrows) to select “Special PIN,” push OK.

“0000” will appear on your console, now go to your phone’s System Settings.

Turn on Bluetooth (if it’s not already on).

Go to the Trusted Devices/Add Device area.

If you do not see a “Sync” tab, then push “Scan for Devices.”

When you see a tab that says “Sync,” then tap that. When a secondary screen appears and enter the “0000” PIN. On some newer models, the phone will automatically accept the “0000” PIN without having to input it.

Push OK, Accept or Connect on your console and on the phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

5. The Connection Process

After entering the PIN (as described above), the Sync system will “find your phone.”

Android-based phones may chirp, or sound an alarm, and you will be a screen on your phone momentarily.

Be sure to tap to check the box that says “Always Connect.” Then push the “pair” button on your phone for the MAP access, PBAF access screen, or other access protocol screens.

Your console will show questions, such as “Set as Primary Phone?” Push OK twice.

Set “911 Assist to ON” push OK twice.

The Sync system will ask if you want to Download Phone Book, then push OK or Yes.

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow/Connect and check “Yes”.

On the MyFord Touch system, a single screen will appear with the multiple questions. Tap the screen to select and accept your choices.

After a few moments (sometimes up to two or three minutes) the console screen will show “Phonebook Downloaded.”

Then the screen may show “Phone Redial.” If so, push the hold the Phone icon on the steering wheel for about five seconds and let go.

The console screen should now be clear, or defaults back to the radio or media playing on your Audio system.

Now, try to use the steering wheel controls to see if the system is working properly.

To Make a Call

Push the “Voice” button or the icon with the “mouth and soundwaves” on it to get the tone and the voice will say “Sync, state your command.”

Say Phone, and the system should respond with “Phone, state your command.”

Then say, “Call + (a contact name and device)” from your phone’s Contacts list.

The Voice will respond with “Calling (your contact name and device).

Or say, “Dial.” Then the Sync system will respond with “Number please.”

In a normal tone and pace say the complete 10-digit phone number.

The Voice will repeat the number (and show it on the console screen).

If OK, say “Dial“, after you hear the Sync tone.

If the Sync System does not respond with the correct information, then press and hold the Phone icon for a few seconds. Release the phone icon and press the “Voice” button again to start the process again.

To Answer an Incoming Call

Give the Phone icon on the steering wheel a quick push.

Or, you can also:

On a MyFord System, you will see on your center console screen the Called ID number or name, plus the words “Accept” and “End.” Push the appropriate button underneath to Answer the call, or to “Reject” the call.

On a MyFord Touch screen, you will see the Called ID and a box with a green phone that says “Accept” or “Answer.” Or a box with a red phone that says “Answer, End or Reject.”  Push the appropriate box to either answer or reject the call.

Rejected calls are sent to your phone’s voice mail.

When finished with a call, press the hold the Phone icon on your steering wheel for about five seconds and release. Or, with the MyFord or MyFord Touch systems you can push the “End Call” button on the console.

Troubleshooting Tip:

If the Sync system is still not working, and if your MyFord Touch screen isn’t displaying properly, then you need to review this video to do a “Master Reset.”

If the Sync system is still not working, then you can try this “hard reboot” process.

Park your vehicle. Turn it off and remove the key from the ignition.

Open the hood. Locate the car battery. Please be careful, do not touch both the positive and negative poles at the same time. Do not drop a metal tool across both of the poles. This could result in a electric shock and/or a fire. So please be careful! Or, if you prefer, visit your Ford dealership Service Department for assistance.

Use the correct-sized wrench (could be an 8 or 10 mm size), a socket wrench, or an adjustable wrench to loosen the black battery cable clamp. This is the battery pole marked with the “-“ (negative) sign. Just a few turns of the nut should loosen the cable clamp.

Twist and pull the entire battery cable clamp off of the battery and keep it off for about five minutes.

Now reattach the battery cable clamp and retighten the nut. Now close the hood.

Start the vehicle and let it run for at least three minutes or so. The radio may start on the AM band and the clock may have reset itself to noon. Let the Sync have a few minutes to “reboot” before going to your vehicle settings and resetting the time. Just push the FM radio buttons to get back to your favorite radio channel.

In some cases, you may want to do the complete “re-Pair” or “clean pairing” process again (the steps listed above).

Making and Receiving Calls with your MyFord system

The standard right-side steering wheel controls for a basic Ford Sync system.

The standard right-side steering wheel controls for a basic Ford Sync system.

The whole idea is to keep your eyes on the road and your hands on the wheel… with that in mind, the MyFord and basic Sync systems have well-placed controls on your steering wheel’s right-hand side that you use along with your voice to make and receive phone calls. Here are some pointers to help you get started with this system…

When you take delivery of your new vehicle, be sure to have your salesperson “pair” your Bluetooth-enabled phone with your Ford Sync system. If you need a video reference, please refer to one of these short self-help videos:

Ford SYNC – Pairing Your Phone

The iPhone and Ford SYNC

The Android phone and Ford SYNC

The Blackberry and Ford SYNC

Have your phone turned on, and Bluetooth on, when you get in your vehicle and start it up.

To Make a Call

With your vehicle turned on, go to your steering wheel, right-hand side.

Push the “Voice” button – this is the left side of the button. This is the one with the profile of a face with sound coming from the mouth. When you’ve pushed this, you will hear a single tone come from your vehicle’s sound system.

It will be follow by the “Voice” that will say, “Sync, state your command.”

Give a Voice Command – The system is then awaiting a voice command and it will want to hear vocal commands such as “Phone,” “Bluetooth Audio,” “USB,” or, if you are equipped with a MyFord Touch system, you can designate a mode such as “Audio,” “Navigation,” or “Climate.”

The right-side of this two-sided button is called the “Media” button. The purpose of this button is to switch your audio system through anyone of the available mediums: such as, AM radio, FM radio, Sirius satellite radio (if equipped), the CD player, Bluetooth streaming audio, USB audio, and more… this is not the button to access SYNC.

Make the right Voice command – When you push the Voice button, listen for the tone. After a single tone, the system will state, “Sync, state your command.” By giving a correct response, such as “Phone,” then the system will respond with “Phone, state your command.”

Then say, “Call (contact’s full name as it appears in your phonebook) on (cell), or at (home, work).”

If correctly stated, the Sync system will respond (for example) with “Calling John Smith on cell.” You will hear the call being made and once the calling party picks up, you will hear them over the system’s speakers.

Although not recommended, you can use your handset to make a call. Once you have dialed it, the sound of the call will be heard over the system’s speakers.

Receiving a call

As you are driving you can receive calls (unless you have turned on the “Do Not Disturb” function (if equipped). If you are listening to the music, an incoming call will cause the music to be muted, then you will hear your phone handset’s ring.

To answer the call – Give a quick push on the button with the Phone icon (located on the lowest level of your right side of the steering wheel with the Phone icon). Within a second or so the active (in process) call will be heard over the vehicle’s sound system. Speak normally and use the steering wheel volume controls or your console’s volume knob to adjust the sound you hear from your sound system.

When you are finished with the call – Push and HOLD the same phone icon on the steering wheel for about five seconds and then release. The music will return to the previous volume setting.

The system will display the contact name (if applicable) or the calling phone number as the incoming call is ringing.

To reject a call – Just push and HOLD the phone icon for several seconds and your display will show “Call Rejected.” Your incoming call will go straight to your phone’s voice mail.

If you have additional questions, please contact your sales representative  or one of the your dealership’s Sync Specialists. Or you can obtain online support anytime on the internet at support.ford.com

Using Apple iOS 7 with Ford Sync and MyFord Touch

The new Apple iOS is here and so is the new iPhone 5C -- and both work well with Sync and MyFord Touch.

The new Apple iOS and so the new iPhone 5C is here — and both work well with Sync and MyFord Touch.

Vincent Hennigan
Ford Sync Specialist

The new Apple iOS 7  is here and it works just fine with Ford Sync, MyFord and MyFord Touch infotainment systems.

Available Sept. 18, 2013 from iTunes, this is a free download and, yes, it creates sweeping changes to the look and feel of the Apple iPhone (this works on the iPhone 4 and newer handsets).

So are there pitfalls with the new Apple iOS 7 and Sync? Yes, there can be. It appears to be related to the type of Sync system your vehicle has. So, the first thing to do is to

make sure your vehicle has the latest Sync software before upgrading your phone’s software. Anyone with the MyFord Touch (or MyLincoln Touch) system needs to definitely get the lastest software upgrade. This is the version 3.6.2. software upgrade that’s free and available via the website support.ford.com Continue reading