How do I get my iPhone 5 to stream music on Ford Sync?

MyFord Touch USB screen

New features on iTunes version 11 and iPhone 5 can cause a conflict on streaming Bluetooth music and Apps on the Ford Sync system.

By Vincent Hennigan,
Ford Sync Specialist

The innovations of the iTunes version 11 coupled with the new iPhone 5 are causing some “issues” with streaming music on a Ford Sync system. Here is a tip  to get your tunes rocking and rolling again.

Some Sync users just love pushing the “Voice” button on their steering wheel and calling out “Bluetooth Audio.” The Sync system will go to your paired iPhone and first seek and start playing the music stored in your “Music” App. In most Ford vehicles, if you go to your iPhone (or even your other brand of smart phone) you can tap your Pandora (or Stitcher, or iHeartRadio, or TuneIn Radio Apps) and the sounds from your Music App file will stop and the “live” streaming” music from your Apps will start playing.

However, some iPhone users are not able to get any music to play… here is one area you need to check. Some iPhone and iTunes users are really into music – so much so that they will use iTunes Match. This service stores your entire music library in iCloud, including music from CDs, and lets you enjoy it on your iOS devices. There is a subscription involved and it’s a great way to have portable music. However, it can cause issues with Sync. Once again, Apple has introduced some proprietary code into the works that hinders Sync’s access to the music files. When upgrading to the new iPhone 5, many Apple users want to “back up” their music files, and using iMatch is a good way to do it. Continue reading

MyFord Touch Problems? Use this “Reboot” Workshop…

Here’s a procedure to help correct some problems with the MyFord Touch system.

Since the MyFord Touch introduction in 2011, some Ford owners have experienced problems. This workshop offers a way to reboot and reset the system.

This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.

I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus. The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is – a low-power short-range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…

The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood. Continue reading