MyFord Touch Problems? Use this “Reboot” Workshop…

Here’s a procedure to help correct some problems with the MyFord Touch system.

Since the MyFord Touch introduction in 2011, some Ford owners have experienced problems. This workshop offers a way to reboot and reset the system.

This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.

I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus. The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is – a low-power short-range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…

The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood. Continue reading