Workshop: Sync and MyFord System Settings

Use this workshop to find out more about personalizing your Sync System Settings.

Use this workshop to find out more about personalizing your Sync System Settings.

By Vincent Hennigan
Sync Specialist

Every Ford Sync system – from basic to MyFord Touch – has an extensive Settings Folder. This is workshop to focus on using those commands – specifically with the basic Sync system or the MyFord system – to get the most from this communication system.

Refer to the photo above, the lower photo refers to the typical steering wheel control and the photo above it is the typical center console display. You might notice the steering wheel controls and the buttons on the center console usually have a button with an icon of a telephone handset. If your vehicle ignition is on, then, if you press this button, in a few moments the center console will display Phone Menu and then Phone Redial… use the steering wheel Double Arrow button, or the Tuning knob on the console, to move the Phone Menu topics.

The typical Settings topics are: System Settings, VHR, 911 Assist, Sync Services, Phone Settings, Text Message, Phonebook, Call History, Phone Redial and Exit Phone Menu. When you land on a title, and then press the OK button on the steering wheel control or on the console, it opens that specific menu. Once again, use the Arrows or the Tuning knob to move through the menu. The OK button either selects a topic or confirms a question that system has asked… If you ever encounter the word Return, then hit OK to return to the prior menu.

Within the System Settings folder are these topics: Bluetooth Devices or Advanced. Under Advanced there are the topics of Prompts, Language, Factory Defaults, Master Reset, Install Application, System Info and Return.

For example, if you select Prompts, then hit OK, the screen then prompts you to either turn on or turn off the verbal prompts used by the voice of the Sync system. Some users will hear the tone after they push the “Voice” button the steering wheel… they’ll see the screen display “Listening” and then they call give their vocal command (for example, “Phone,” “Call Bill Jones on cell” and the Sync system will automatically make the call. This is the way Advanced Users may want to go, but someone who isn’t familiar with the vocal commands and the pacing will be completely lost. So, you can select Prompts On or Prompts Off.

And, yes, there is a topic called “Master Reset,” but in my experience I’m not really sure if that is an effective was of resetting anything of consequence on the Sync system. Going to Factory Defaults will allow a User to clear out the preferences previously set by someone else – and this may be a more effective way to clear out some issues.

Elsewhere on the System Settings menu is the Text Message topic. Most times (especially with an iPhone), if selected, the display will show “Text Messages Not Supported.”  But with some Android devices this topic will allow you to set the way the Sync system notifies the driver that there is a new text message that has come in.

There is a topic on Phone Settings, and one of the sub-topics is Set Ringer, and yes, you can modify the way the Sync system rings depending on who is calling, or it allows you to set the volume of the Ringer.

So, it’s worth the time to sit in your drive way and while you are idling, take the time to explore the System Settings. Click on this link to see a comprehensive video on using the Ford Sync system.

Tips to Get More iPhone Battery Life

Start getting more battery life for your iPhone 5. 5C and 5S with these tips.

Start getting more battery life for your iPhone 5. 5C and 5S with these tips.

By Vincent Hennigan
Ford Sync Specialist

Is your iPhone battery always in need of a charge? Here are several tips to get more battery life from your iPhone.

A typical USB port on a computer or a vehicle offers about a 5 volt charge. However, your phone manufacturer set your device (phone, pad, etc.) to charge at a certain rate. So it’s possible to take an iPhone, with a low charge, and then plug it into your vehicle with the Ford Sync system. If you start playing USB music while plugged into the USB port for charging, you may find Continue reading

Receiving iPhone text messages with Ford Sync

Go to your Bluetooth Settings on your iPhone and tap the little blue circle with the "i" to get to the Show Notifications screen.

Go to your Bluetooth Settings on your iPhone. Tap the little blue circle with the “i” to get to the Show Notifications screen. See this story for more information.

Vincent Hennigan
Ford Sync Specialist

This article, hopefully, will offer some tips on receiving iPhone text messages with the Ford Sync system.

Some iPhone users expect the Sync system to send and receive text messages. However, the Ford system, and many other Bluetooth systems offered by manufacturers, don’t always do these tasks.

Apple does not conform to Bluetooth MAP requirements. MAP is a protocol (Message Access Protocol) designed by Bluetooth SIG and not by Apple.  Due to this lack of protocol compliance, you cannot send text messages and you cannot see older text messages that are in your history. What you can see is new text messages that you’ve received after the phone initially pairs to the vehicle each and every time you get in and start up the vehicle.

You see, the Ford Sync system cannot access the text messages in your iPhone, so it can’t read them back to you.

Solution: Once you have paired your iPhone to your vehicle.

Go to your phone’s Settings Folder

Go to the Bluetooth Menu

Find that tab that shows “Sync    Connected” and…

Tap the little blue circle with the (i) 

A screen appears, tap the switch to turn on “Show Notifications

The “Sync Contacts”  switch should already be on.

You should turn off the vehicle and completely power down (by opening and closing a door) then starting the vehicle again. to allow the change to be set.

 

Please be sure that you are running the most recent iPhone iOS software for your phone. And remember, you need to completely power down and restart (reboot) your iPhone at least once a week before getting into your vehicle and starting it up.

 

 

To send a text message with your iPhone:

Push, and hold the “Home” button – the big button on the lower face of your iPhone.

Siri, will come on your vehicle speakers.

Say, “Send text message.”

Siri will ask you to whom (or what number) you want to text.

Then speaker your message, Siri will ask you when you are ready to send.

To receive a text message:

Press the Home button on your iPhone.

Ask Siri to, “Read Text messages.”

Siri will read any new messages to you.

Remember, please drive safely. The traditional way to send and receive text messages through the Sync system is a process for certain Android-based phones.

 

For more information, visit support.ford.com  contact Ford’s in-vehicle technology team at 1-800-392-3673.

Sync Destinations v4.0 – An Awesome New App For Your Sync System

The latest version of Sync Destinations offers even more features to this free app.

The latest version of Sync Destinations offers even more features to this free app.

Vincent Hennigan
Ford Sync Specialist

A powerful free app from your smartphone’s app store provides a broad source of information that is customizable by you, to assist you in your day-to-day driving.

The app is version 4.0 in the evolution of Sync Destinations and is powered with maps and traffic information by INRIX. Many Ford/Lincoln owners will to need to first register at support.ford.com (or support.lincoln.com) to establish a link between you, the vehicle(s) you own and the mobile phones you use in those vehicles.

The app is compatible with the Sync Services feature — a subscription-based voice-activated turn-by-turn assistant that can be used with the basic Sync system, as well as the MyFord and MyFord Touch System. You can access and customize Sync Services from the main page of the support.ford.com web page.

Click here for info on the iPhone app.

Click here for info on the Android app.

Here is an overview of the different sections within this app: Continue reading

The New iPhones, the new Apple iOS 7.0.2 and Ford Sync!

The Apple iPhone 5C and 5S, along with a new iOS 7.0.2 -- all are working with Ford Sync, MyFord and MyFord Touch systemssystems.

The Apple iPhone 5C and 5S, along with a new iOS 7.0.2 — all are working well with Ford Sync, MyFord and MyFord Touch systems.

Vincent Hennigan
Ford Sync Specialist

The new iPhones are here as well as the new Apple iOS 7.0.2 and all are working with Ford Sync, MyFord and MyFord Touch systems.

Apple’s brand new iOS 7 operating system was introduced about Sept. 18 and today, Sept. 26, a new release, version 7.0.2 has been released to fix bugs.

The bugs in the original release made it easy to access the photo gallery, some emails, and social networking accounts on a locked iPhone. The bug addressed a flaw that some hackers had discovered and I’m sure other bugs existed in the original iOS.

The new Apple release iOS 7.0.2 is now available through iTunes. Visit the site or the Apple store to get the upgrade and be sure to back up your phone data. Also, back up your personal photos and music — don’t risk losing something in the upgrade process.

 

If  you’re wondering how you missed the iOS 7.0.1 upgrade, that’s because it was only applicable to iPhone 5C and iPhone 5S models, where it fixed a few bugs specific to those phones. If you own an iPhone 4, iPhone 4S, or iPhone 5, it wouldn’t have shown up in Software Update. That doesn’t mean you can’t, or shouldn’t, install 7.0.2 though, as it’s recommended for all iPhone models running iOS 7. Continue reading

Getting even more from your Ford Sync system with Sync Destinations App

Sync Destinations is a cool app that helps you have a voice-activated navigation system in some Fords.

Sync Destinations is a cool app that helps you have a voice-activated navigation system in some Fords.

By Vincent Hennigan
Ford Sync Specialist

Some Ford Sync owners, who also own a smartphone, may be missing a cool option to their Sync system – it’s a mobile application that’s customizable – called Sync Destinations.

With the SYNC® Destinations mobile application you can access traffic information, get turn-by-turn directions, manage Saved Points, and more, using your SYNC Services subscription on your tablet or smartphone.

A mobile application for Sync Services

SYNC® Destinations is a mobile app developed for use with SYNC Services – the optional subscription-based program offered by Ford available on some Ford vehicles. The Sync Destinations application is available for many iPhone®, iPad®, Android™, and BlackBerry® devices.

To find out if Sync Destinations is available for your tablet or smartphone, check your device’s app store. The Sync Destinations App is made by INRIX, Inc. This is for active Sync Services subscribers and it provides downloaded voice-activated turn-by-turn directions, searched destinations and traffic information. Continue reading

Please, just say no to Emojis! These Apps corrupt the Ford Sync System!

NoEmojisPlease

No Emojis Please! Using emoticons on your smartphone can prevent Ford Sync from understanding voice commands.

By Vincent Hennigan
Ford Sync Specialist

Using emoticons on your smartphone is the quickest way to cause severe problems with the voice-to-text functions of the Ford Sync System. Here is my third article on this topic…

Since late 2012 there were numerous problems with the iPhone 5, the iPhone 4 and iPhone 4S and the Samsung Galaxy, the HTC Evo and other smartphones having connectivity issues with the Ford Sync system. User forums for the smartphones and for the Sync system have been filled with people which connectivity problems that affected the base model, the MyFord and the MyFord Touch Sync systems. The issue was something was seriously affecting the Sync users accessibility of their phone book contacts with Voice commands. If you pushed the “Voice” icon on your steering wheel and said “Phone” and then “Call + (your contact name)” then your Sync system might reply, “Calling Dot on Cell.”

Some of the issues were a result of smartphone users downloading and using any of the Emoji Apps. The word emoji is Japanese for ideograms, you know, those little emoticons such as smiley faces, frowny faces, etc.

The new Apple iOS even allows iPhone 5 users to go to their Settings folder, to the General settings, to the Keyboard tab, and then you go to the next menu and select “Keyboards.” You can then tap “Add New Keyboard” and add an emoji keyboard. However, this is the kiss of death for your Sync system. Continue reading

Getting the most from iPhone and Ford Sync

Here are some tips to get more out of your iPhone and the Ford Sync system

Here are some tips to get more out of your iPhone and the Ford Sync system

Getting the most out of your Ford Sync system sometimes means learning more about your smartphone and here are some tips on using your iPhone with the Ford Sync system.

Are you having trouble accessing your iPhone music?

If you have upgraded to a newer Apple iOS, then one of the options is to “back up” and store your music on the Cloud. This uses a process referred to as iTunes Match. Essentially you see the song titles and information on your iPhone – but the music is actually “parked” in the Cloud. The problem is that the Ford Sync system no longer can access this music since it has become part of the Apple proprietary system. If you go to your iPhone’s Settings folder… scroll down to the iTunes & App Stores bar, then turn off the iTunes Match button.

This allows your Sync system to access music files. Turn the iTunes Match button back on to back up and store your music from time to time to keep your files current.

Has your streaming iPhone music stopped playing?

If you pushed the Voice button on the steering wheel to access music by saying “Bluetooth Audio” then you can stream music through your vehicle sound system. It streams music, but you don’t have enough bandwidth to give voice commands to “Play Artist Bruno Mars.” Continue reading

Has Your Phone Lost its Bluetooth Connection to Ford Sync?

Here are some tips for pairing your phone and keeping your phone connection with the Ford Sync system.

Here are some tips for pairing your phone and keeping your phone connection with the Ford Sync system.

Has your phone lost is connection to your Ford Sync system? There are many factors that could be affecting the Bluetooth connection, and here are some tips to help you stay connected.

Most times, the Bluetooth connection loss may be because your phone has had signal interference. When you can, turn off the vehicle. Let your vehicle “power down completely” by opening the door. Wait about 30 seconds (or until the cluster gauges turn completely off)  and then close the door. Then turn your vehicle back on. In most cases, the Bluetooth connection will be re-established. If it doesn’t then read on…

If you push the Voice button on the steering wheel, say “Phone.” The system will usually reply “Sync, state your command.” If it states, “No Bluetooth device found, I will try to connect one.” If it can reconnect, it will and then you just begin the process again, but pushing the Voice button and saying “phone.” In many cases, the user had Bluetooth turned off on their phone before they got in the car. When the car was started the Sync system tried to “find” the phone, but it could not, because the phone’s Bluetooth connection was set to off. If you have tried all of this and you still do not have a connection, then read on…

Go to the Phone Menu on your Ford vehicle, go to Bluetooth Devices, select Connect Bluetooth Device, and then scroll through the devices that are available. Find your phone (by name or by model number), then push the OK button. The system will try to connect to the device. If you are unsure on how to get to your Phone Menu, then consult your Owner’s Manual or call your salesperson or dealership.

When you have a connected Bluetooth device, you will often see the Bluetooth symbol appear on your console display (if you have the basic Sync system) or on a touchscreen Nav system it will appear on your list of devices. On a MyFord Touch (MFT) system, the name of your device will appear in the upper left corner. Also, be sure you have the latest version of firmware for your phone. Completely power down your phone and then reboot it before you get in and start your vehicle.

If you have an iPhone, then see this video on pairing your iPhone.

Here are tips on pairing the iPhone:

Before pairing your iPhone with SYNC, turn Bluetooth On.

During pairing, you’ll be prompted to download your phonebook. To improve SYNC voice recognition, limit the number of contacts that download from your phonebook when pairing.

To use Favorite contacts:

Go to Bluetooth > SYNC settings

Set Favorites to On and under Other check None

Note that if you do this, only contacts marked Favorite will be available to SYNC.

If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then refer to this video on pairing the Android.

You may want to delete Sync from your connected Bluetooth devices and delete your phone from the Sync system and then re-Pair your phone. Here are some tips:

Before pairing your AndroidTM phone with SYNC:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable and Scan for Devices

Go to your vehicle, go to Add Bluetooth Device, begin the pairing process.

Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

The Sync system will ask if you want to Download Phone Book, then push OK

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow.

Still having problems, then call Ford’s In-Vehicle Technology Team Hotline at 1-800-392-3673; pick 1 for English; 2 for Spanish. Then pick 3 for the In-Vehicle Technology Team and then 1 for SYNC/MFT/MLT support). They provide live technical assistance with SYNC/MFT/MLT issues.

Or visit this web page: support.ford.com  This is the customer hub for all things SYNC/MFT/MyLincoln Touch.

Or, you can visit you’re your SyncMyRide website. If you haven’t registered yourself and your Sync system, then go to www.syncmyride.com. Once registered, then visit the SYNC My Ride Community Forum (located right hand side of the page under Owner to Owner. The link is: https://secure.syncmyride.com/Own/Modules/SupportContent/SupportHome.aspx

If you want to check to see if your phone is compatible with the Sync system, then go to the Phone Matrix at www.ford.com/technology/sync

Once at the link, select “Phone Compatibility Chart” and a .pdf document will appear listing all tested phones, mp3 devices and other features. This document includes features information on phone compatibility. Should not be considered comprehensive

When in doubt, check your Owner’s Manuals that came with the vehicle – especially the one referring to the Sync system or the MyFord/Lincoln Touch system.

 

Pairing Your Phone to the Ford Sync System

Learn how to pair an Android, an iPhone or a Blackberry to the Ford Sync system.

Learn how to pair an Android, an iPhone or a Blackberry to the Ford Sync system.

Here’s a quick overview to show how to “pair” your phone and start using the hands-free features on the Ford Sync® system.

This hands-free infotainment system has been available in Fords since 2008. It’s based on a platform referred to as “Bring Your Own Device.” This means you can “pair” (connect) almost any smartphone, iPod, Mp3 player, or even older phones — as long as they are Bluetooth compatible. Sync has advanced from a basic system with an LED readout, to the MyFord and the MyFord Touch systems. Today’s topic focuses on pairing your phone model tot he Sync system.  For tips on making your phone compatible with SYNC, see the sections about the Android™, iPhone®, and Blackberry® phone platforms.

See this “Know your phone” video.

Some manufacturers focus their in-vehicle technology to just a certain type of phone but the Ford system works with just about every phone. SYNC uses Bluetooth® to connect to your phone and that’s the only feature your phone is required to have.  To get the most out of the SYNC system, it’s a good idea to keep your phone updated with the latest firmware version. Also, completely power down your phone at least once a week and let it reboot before getting back into your vehicle.

Your phone has physical features, such as buttons and jacks, that allows you to control how it works. Every phone also has a type of software known as “firmware.” A change in the firmware version can significantly change the function of your phone. While all the supported phones offer basic SYNC functionality—such as making hands-free calls— to learn what firmware versions support more advanced features, see the phone compatibility chart. Consult your phone manufacturer’s guide for instructions on how to find your existing firmware version.  You can usually update your firmware via a free download from your phone manufacturer or service provider.

The following are step-by-step instructions for the major phone platforms. Be sure to look for other blogs on this website for using your phone as a “media source” or for using USB devices.

The Android platform

Before pairing your AndroidTM phone with SYNC:

Turn Bluetooth On 

Under Bluetooth settings, choose Discoverable and Scan for Devices 

During the pairing process, you will be asked the question Download Phone Book. Respond by pushing the OK button and then your Android phone may notify you that SYNC wants to access your messages and phone book. Check the box Always Allow and respond by allowing the connection to Sync on your phone.

See this video on pairing to the Android platform

The iPhone platform

Before pairing your iPhone with SYNC, turn Bluetooth On.

During pairing, you’ll be prompted to download your phone book. To improve SYNC voice recognition, limit the number of contacts that download from your phone book when pairing. To use Favorite contacts:

Go to Bluetooth > SYNC settings

Set Favorites to On and under Other check None

Note that if you do this, only contacts marked Favorite will be available to SYNC.

iPod vs. iPhone

iPods® work differently than iPhones when connecting with SYNC. Media players like the iPod are not paired like iPhones but are connected to the vehicle’s USB port. Use voice commands for the USB mode with iPods.

See this video Pairing the iPhone to Sync

The Blackberry platform

Before pairing your Blackberry® phone with SYNC:

Turn Bluetooth On

Under Bluetooth Options, set Discoverable to Yes, set Connect on Power Up to Yes

If available, under General Options, set Default Call Volume to Previous 

During pairing, when asked, set Allow Outgoing Calls to Always.  You may need to first check “Don’t show me this message again.”

After pairing, under Bluetooth Device Properties, set Trusted to Yes.

In rare cases, you may have trouble pairing your Blackberry with SYNC, or no sound comes out, or your Blackberry is frozen in “thinking” mode when you try to use it with SYNC. To solve these issues, try rebooting the device: remove the phone’s battery, wait 30 seconds, then reinsert it.

See the video Pairing a Blackberry phone