So you try to use the Ford Sync system to make a hands-free phone call and the Ford Sync system replies, “Calling Dot on Cell…” It’s frustrating, but it seems the issue isn’t caused by the Sync system, it’s caused by your phone.
Sometimes the Ford Sync system is compromised in its search for phone contact information and this workshop focuses more on managing your iPhone contacts folder.
With the growing number of smartphone users there seems to be a growing number of “issues” when it comes to using Bluetooth accessible system like the Ford Sync System.
Recently we have seen a growing number of iPhone users with a problem of not being able to access their phone book contacts. Even though the phone has been paired correctly and the phone book has been “downloaded” the system still cannot make the call.
For example, you push the Voice button on the steering wheel and say “Phone.” The system replies, “Phone, state your command.” Then you say, “Call John Smith on cell.” The Sync may reply with “Calling Dot on Cell.” Then it calls the first name listed in your phone book. What’s up?
One issue was covered in an earlier blog. That issue is focused on improper data entry into the phone book. This new issue is related to software apps, such as Emoji 2. This free app lets you add emoticons (such as smiley faces and so on) to your iPhone contacts. The trouble is that even one emoticon (or for that matter, extraneous punctuation marks and symbols used in phone book data fields) will corrupt your phone book to the point that Sync cannot interpret any of your contact names.
Solution: Don’t use this App. If you do, then you cannot rely on any Bluetooth hands-free system to “find” the contact name. You would have to manually dial your contact on your phone while driving — and this defeats the entire purpose of hands-free Bluetooth systems. Or, you can delete the App from your phone and go back and edit out any emoticons, logos, artwork, symbols, punctuation marks and so on that you put into your phone book.
Go to your iPhone and tap the Contacts. Scroll through your phonebook contacts to see if any one of them has a smiley face emoji or emoticon. Tap the contact, then tap Edit (the emoticon will be in a separate box) and delete the emoticon from the box. Power down your iPhone and after a few minutes, power it back up. Turn off your vehicle. Open the door and let the gauge clusters turn off, then close the door and restart your vehicle.
If needed, consider doing a “soft reset” on your smartphone. Here’s a quick video link on a soft reset for the iPhone.
If you have additional questions, be sure to visit the syncmyride.com website. Happy driving!