Has your phone lost is connection to your Ford Sync system? There are many factors that could be affecting the Bluetooth connection, and here are some tips to help you stay connected.
Most times, the Bluetooth connection loss may be because your phone has had signal interference. When you can, turn off the vehicle. Let your vehicle “power down completely” by opening the door. Wait about 30 seconds (or until the cluster gauges turn completely off) and then close the door. Then turn your vehicle back on. In most cases, the Bluetooth connection will be re-established. If it doesn’t then read on…
If you push the Voice button on the steering wheel, say “Phone.” The system will usually reply “Sync, state your command.” If it states, “No Bluetooth device found, I will try to connect one.” If it can reconnect, it will and then you just begin the process again, but pushing the Voice button and saying “phone.” In many cases, the user had Bluetooth turned off on their phone before they got in the car. When the car was started the Sync system tried to “find” the phone, but it could not, because the phone’s Bluetooth connection was set to off. If you have tried all of this and you still do not have a connection, then read on…
Go to the Phone Menu on your Ford vehicle, go to Bluetooth Devices, select Connect Bluetooth Device, and then scroll through the devices that are available. Find your phone (by name or by model number), then push the OK button. The system will try to connect to the device. If you are unsure on how to get to your Phone Menu, then consult your Owner’s Manual or call your salesperson or dealership.
When you have a connected Bluetooth device, you will often see the Bluetooth symbol appear on your console display (if you have the basic Sync system) or on a touchscreen Nav system it will appear on your list of devices. On a MyFord Touch (MFT) system, the name of your device will appear in the upper left corner. Also, be sure you have the latest version of firmware for your phone. Completely power down your phone and then reboot it before you get in and start your vehicle.
If you have an iPhone, then see this video on pairing your iPhone.
Here are tips on pairing the iPhone:
Before pairing your iPhone with SYNC, turn Bluetooth On.
During pairing, you’ll be prompted to download your phonebook. To improve SYNC voice recognition, limit the number of contacts that download from your phonebook when pairing.
To use Favorite contacts:
Go to Bluetooth > SYNC settings
Set Favorites to On and under Other check None
Note that if you do this, only contacts marked Favorite will be available to SYNC.
If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then refer to this video on pairing the Android.
You may want to delete Sync from your connected Bluetooth devices and delete your phone from the Sync system and then re-Pair your phone. Here are some tips:
Before pairing your AndroidTM phone with SYNC:
Go to your phone Settings and turn Bluetooth On
Under Bluetooth settings, choose Discoverable and Scan for Devices
Go to your vehicle, go to Add Bluetooth Device, begin the pairing process.
Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.
Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.
The Sync system will ask if you want to Download Phone Book, then push OK
During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow.
Still having problems, then call Ford’s In-Vehicle Technology Team Hotline at 1-800-392-3673; pick 1 for English; 2 for Spanish. Then pick 3 for the In-Vehicle Technology Team and then 1 for SYNC/MFT/MLT support). They provide live technical assistance with SYNC/MFT/MLT issues.
Or visit this web page: support.ford.com This is the customer hub for all things SYNC/MFT/MyLincoln Touch.
Or, you can visit you’re your SyncMyRide website. If you haven’t registered yourself and your Sync system, then go to www.syncmyride.com. Once registered, then visit the SYNC My Ride Community Forum (located right hand side of the page under Owner to Owner. The link is: https://secure.syncmyride.com/Own/Modules/SupportContent/SupportHome.aspx
If you want to check to see if your phone is compatible with the Sync system, then go to the Phone Matrix at www.ford.com/technology/sync
Once at the link, select “Phone Compatibility Chart” and a .pdf document will appear listing all tested phones, mp3 devices and other features. This document includes features information on phone compatibility. Should not be considered comprehensive
When in doubt, check your Owner’s Manuals that came with the vehicle – especially the one referring to the Sync system or the MyFord/Lincoln Touch system.