Workshop: Sync and MyFord System Settings

Use this workshop to find out more about personalizing your Sync System Settings.

Use this workshop to find out more about personalizing your Sync System Settings.

By Vincent Hennigan
Sync Specialist

Every Ford Sync system – from basic to MyFord Touch – has an extensive Settings Folder. This is workshop to focus on using those commands – specifically with the basic Sync system or the MyFord system – to get the most from this communication system.

Refer to the photo above, the lower photo refers to the typical steering wheel control and the photo above it is the typical center console display. You might notice the steering wheel controls and the buttons on the center console usually have a button with an icon of a telephone handset. If your vehicle ignition is on, then, if you press this button, in a few moments the center console will display Phone Menu and then Phone Redial… use the steering wheel Double Arrow button, or the Tuning knob on the console, to move the Phone Menu topics.

The typical Settings topics are: System Settings, VHR, 911 Assist, Sync Services, Phone Settings, Text Message, Phonebook, Call History, Phone Redial and Exit Phone Menu. When you land on a title, and then press the OK button on the steering wheel control or on the console, it opens that specific menu. Once again, use the Arrows or the Tuning knob to move through the menu. The OK button either selects a topic or confirms a question that system has asked… If you ever encounter the word Return, then hit OK to return to the prior menu.

Within the System Settings folder are these topics: Bluetooth Devices or Advanced. Under Advanced there are the topics of Prompts, Language, Factory Defaults, Master Reset, Install Application, System Info and Return.

For example, if you select Prompts, then hit OK, the screen then prompts you to either turn on or turn off the verbal prompts used by the voice of the Sync system. Some users will hear the tone after they push the “Voice” button the steering wheel… they’ll see the screen display “Listening” and then they call give their vocal command (for example, “Phone,” “Call Bill Jones on cell” and the Sync system will automatically make the call. This is the way Advanced Users may want to go, but someone who isn’t familiar with the vocal commands and the pacing will be completely lost. So, you can select Prompts On or Prompts Off.

And, yes, there is a topic called “Master Reset,” but in my experience I’m not really sure if that is an effective was of resetting anything of consequence on the Sync system. Going to Factory Defaults will allow a User to clear out the preferences previously set by someone else – and this may be a more effective way to clear out some issues.

Elsewhere on the System Settings menu is the Text Message topic. Most times (especially with an iPhone), if selected, the display will show “Text Messages Not Supported.”  But with some Android devices this topic will allow you to set the way the Sync system notifies the driver that there is a new text message that has come in.

There is a topic on Phone Settings, and one of the sub-topics is Set Ringer, and yes, you can modify the way the Sync system rings depending on who is calling, or it allows you to set the volume of the Ringer.

So, it’s worth the time to sit in your drive way and while you are idling, take the time to explore the System Settings. Click on this link to see a comprehensive video on using the Ford Sync system.

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8 thoughts on “Workshop: Sync and MyFord System Settings

  1. When I purchased my Ford Kuga 18 months ago my Samsung S4 would load the phone book ok but unable to recognise any correct numbers when requesting voice calling. It worked fine with my daughters iphone.
    I took it back to the dealer and they re booted the sync the same thing happened they said it was my phone.
    I have purchased a new samsung note 5 thinking this would solve my issue and the same thing is happening very find on any iPhone.

    • Where are your contact’s information being stored? If it is on a SIMM card, then Sync won’t be able to find them due to phone security settings. Contacts have to be saved to the phone (not to a SIMM card) to be “read” by Sync’s voice-recognition software.

  2. im having issues with myford sync took it to the dealership they just reset it… took it for the second time and now they told me its the sync module i need to repair it n it comes out to over $700 not a cheap part. i run out of ideas of what to do!!! i already call sync and theres no troubleshooting

    • There is some coverage of Sync components on vehicles (usually a three year, 36,000 mile warranty on new vehicles). There is also coverage on some Certified Pre-Owned vehicles… but if you have gone past the warranty period, or if you took over a pre-owned vehicle out of warranty then, yes, you may have to spend some money to replace Sync components.These are electrical computer parts and these things won’t last forever…

  3. On my 2009 Ford Taurus Limited, I have a basic Sync. Just the other day I wanted to use it and I could barely here the voice come across on the speakers. It use to be loud enough to hear it with over the cars normal ambient noise while driving, but this time it was barely audible. I turned up the volume on the radio and it did not help. Tried a system reset, a master reset, and pulled the negative and positive battery cable off, left off for 10 minutes and the volume has not changed. What happened??

    • Here is your answer… you probably didn’t realize, but your phone handset volume needs to be adjusted louder. You see, your phone is “pushing” data and information to the Sync system to be “played” through the speaker system. The sensitivity of the vehicle’s microphone is tied to the level that your phone is sending. So turn up the phone’s microphone and the Sync system volume will go up. The vehicle’s radio volume knobs turn up the “playback” volume but they do not affect the microphone sensitivity. The Master Reset and the battery cable (Hard Reboot) exercise do not affect microphone sensitivity.
      And PLEASE… you said you pulled the negative and positive battery cable.
      NEVER DO THIS!!!!!
      By pulling the just the negative cable clamp assembly you effect a hard reboot of your Sync system and some other electrical systems.
      To pull the positive and negative wipes out stored data which affect things such as air and fuel intake, the throttle sensitivity, fuel economy, power performance, among other things.
      Remember, just loosen the negative pole battery clamp for a few minutes to reboot, then reattach it.

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