By Vince Hennigan, Ford Sync Specialist
We’ve been busy today at our dealership. Apple started alerting iPhone users to the new iOS 5.1.1 update… and it seems for some Ford Sync users that downloading and upgrading has caused some things get out of “Sync” with their Ford Microsoft Sync systems.
For many, the MyFord Touch screen went to “black” and froze on whatever task it was working on and refused to “turn off.” I recommend doing a “hard reboot” on vehicles that are “frozen.” To do this, turn off your vehicle, open the hood, use a wrench to loosen the nut on the black battery cable clamp. Remove the clamp from the battery for about a minute, then replace it and tighten the bolt back up. Close the hood and restart the vehicle. The MyFord Touch system will do a “reboot” and the system will start up again from factory specs.Things should be working normally again from this point. Sometimes I think these Apple software updates cause the Bluetooth protocol to change with the Sync system, leaving things out of kilter. A reboot seems to start things up from a common point and will work better.
Apple released the software update on May 8, 2012 and stated it would address some security issues and,
– Improve reliability of using HDR option for photos taken using the Lock Screen shortcut.
– Address bugs that could prevent the new iPad from switching between 2G and 3G networks.
– Fix bugs that affected AirPlay video playback in some circumstances.
– Improve reliability for syncing Safari bookmarks and Reading List.
– Fix an issue where ‘Unable to purchase’ alert could be displayed after successful purchase.
Users can install iOS 5.1.1 using the over-the-air Software Update from your device Settings, or by plugging into iTunes and downloading it from there. As always, recommends devices are plugged into a power source while installing.
As always, if you’ve got Sync issues, contact us here and we’ll be able to take care of you. It’s amazing how resilient the Ford/Microsoft Sync software works across so many phones and so many carriers with so few issues! Since the MyFord Touch Performance Upgrade last month, almost everyone is reporting that their Sync systems are working very well. However, some people say they would prefer the “buggy” original version. I know the new upgrade works faster and understand “voice” commands so much easier.