MyFord Touch System Performance Upgrades Are In The Mail!

Thousands of Ford and Lincoln owners with the MyFord Touch/MyLincoln Touch will be receiving within soon a special package with the new Performance Upgrade.

More than 300,000 current owners of 2011 and 2012 Ford Edges, Explorers and Focuses with the MyFord Touch system will soon be receiving some new software from their car company — the much-anticipated MyFord Touch and MyLincoln Touch system upgrade software.

Dave Martin, Field Service Engineer for Ford, said March 5 that Ford would begin mailing out a special packet to the thousands of 2011/2012 model year Edge, MKX, Explorer and 2012 Focus owners with MyFord Touch and MyLincoln Touch. The packet will include a USB flash drive with updated software, a notification letter, detailed instructions for the 60-minute download, and an update user guide. Navigation-equipped vehicle owners also will receive an updated SD card with all-new, updated map data.

Ford and Lincoln service departments are gearing up for this release because, if preferred, customers can elect to take their vehicle to a Ford or Lincoln dealer for installation of the upgrade.

The new software upgrade will be installed on the 2012 Ford Taurus and the Flex which are now going into the “build mode.”

The touch screen interface was first introduced in 2010 and has received many improvements since then, however, this new performance upgrade will simplify the interface and bring faster performance. It will have better phone compatibility, support for tablet computers and Audible audiobooks, improved navigation maps and destination entry.

Ford has seen a dramatic growth in the use of their in-vehicle technologies since the introduction of the Sync system in 2008. A recent survey of 2011 and 2012 owners with Sync and MyFord Touch has found that 91 percent are using the hands-free calling at least once a month. Just over 60 percent use the hands-free phone calling every day. Eighty-five percent use wireless Bluetooth audio streaming  with nearly half using it every day.

The performance upgrade is offered at no charge to existing MyFord Touch/MyLincoln Touch owners (it’s covered under warranty). Most customers can upgrade the system themselves, however a few “early production” Explorers and Edges may need to have the work done exclusively at a Ford Service Department. For more information, please contact your Ford or Lincoln dealer.

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6 thoughts on “MyFord Touch System Performance Upgrades Are In The Mail!

    • Charles:
      Indeed it is… mailing of the packages began March 5 and it may take two weeks to get the 300,000 packages sent. All of my customers are soooo ready for this!

  1. I received a letter and the new user guide, but no SD Card or USB stick? It said I needed to contact a dealer and leave the Edge there for a day for the upgrade!?!? Now I can’t upgrade this myself, will have to take time off from work to take it to and then again to go pick it up from the dealer?

    What happened to sending out the SD Card and USB stick for my Edge?

    • You are one of fewer than 18,000 customers that need to have a physical handling of your upgrade… Ford technicians will have to connect your vehicle to a Ford on-board diagnostic computer and make actual changes to your operating system using tools that only the dealers have. You see, your vehicle was one of the first equipped with MyFord Touch. Later versions were upgradeable solely by software. Your dealer’s service department will make the upgrades and install the SD card (if needed). Please contact your dealer to make arrangements. They may be able to come to where you are to pick up your vehicle and then return it to you — if that is more convenient.

    • Interesting you say “too many faults.” I’ve installed a few hundred updates and it speeds up the system, makes the voice commands more acceptable, it offers better clarity and understanding on the screen. Best yet, it gave all MyFord Touch owners a new, updated SD card for the map system FOR FREE!!! If you kept the old system you would have old maps, less control of the system and be prone to sporadic reboots. I understand that a few systems had software conflicts with the new Performance Upgrade and Ford already has a new OS to reconfigure those machines. If you are having black screens with frequent reboots, trouble with your Sirius stations, inaccurate time displays… then contact your Ford dealer and ask about the new replacement software.

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