Since the MyFord Touch introduction in 2011, some Ford owners have experienced problems. This workshop offers a way to reboot and reset the system.
This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.
I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus. The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is – a low-power short-range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…
The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.
Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood.
Return to your vehicle and start it up. Let the vehicle run for at least four or five minutes. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).
You may see the MyFord Touch screen show the a progress screen showing that the system is “rebooting.” Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs. Turn off the vehicle again and open the door (this completely powers down the vehicle). Then restart the vehicle. Within a new minutes the system should be functioning normally again.
Now you can tap the Pair Phone” tab and pair your phone. Be sure the Bluetooth Setting is turned on your phone. The Sync system will display a 6-digit PIN number when it begins “searching” for your phone. When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices. Tap the Sync tab, your phone will either ask you to enter the PIN number from your console screen, or, with the latest MyFord Touch software, the Sync system will automatically send the 6-digit number to your phone. If so, just tap the “pair” button on your phone and on the MyFord Touch screen.
The Sync system may ask another question, such as “Download Phone Book.” Pusk the OK to start the download. Android phone users may see a screen appear on their phone asking for SMS access. Check the “Always Connect” box and the OK. Before the phone allows the phone book to download, it will show a secondary screen asking for your permission. Check the “Always Connect” and the OK button. Sync will then complete the download in about a minute or so. Wait for the screen that says “Download Complete.”
Now, everything should be working better with your MyFord Touch system. Of course, if this process doesn’t work, then please, visit your Ford or Lincoln Service Department.
The MyFord or MyLincoln Touch system uses an interface module that works kinds of like an automated traffic signal light. It tries to let the onboard computer receive and send commands between the voice system to the various “departments” (such as phone, media, navigation, climate, Sirius and so on). Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot. This is why the manual “reboot” with the battery cable helps.
The alternate “Reboot” Procedure: As described in many online Forums, this process calls for you to turn off the vehicle, find the fuse box, and (refer to the manual please) remove the fuse for the MyFord Touch/Sync system, and, after a short while, replace the fuse, close up the fuse box and restart the vehicle. I would check with the support.ford.com website before attempting this procedure. Briefly removing the black battery cable clamp assembly is an alternate way to reboot as compared to “pulling the fuse.” Of course, it is highly recommended for an owner to visit their Ford or Lincoln Service Department.
Doing the manual reboot (by temporarily removing the black battery cable clamp) may result in the radio resetting to AM, or the clock resetting to 12:00, but those items can be easily reset. Just go to the Settings button, then select “Clock” from the tabs on the left side of the screen to find and reset the clock information.