MyFord Touch Problems? Use this “Reboot” Workshop…

Here’s a procedure to help correct some problems with the MyFord Touch system.

Since the MyFord Touch introduction in 2011, some Ford owners have experienced problems. This workshop offers a way to reboot and reset the system.

This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.

I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus. The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is – a low-power short-range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…

The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood.

Return to your vehicle and start it up. Let the vehicle run for at least four or five minutes. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).

You may see the MyFord Touch screen show the a progress screen showing that the system is “rebooting.”  Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs. Turn off the vehicle again and open the door (this completely powers down the vehicle). Then restart the vehicle. Within a new minutes the system should be functioning normally again.

Now you can tap the Pair Phone” tab and pair your phone. Be sure the Bluetooth Setting is turned on your phone. The Sync system will display a 6-digit PIN number when it begins “searching” for your phone. When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices. Tap the Sync tab, your phone will either ask you to enter the PIN number from your console screen, or, with the latest MyFord Touch software, the Sync system will automatically send the 6-digit number to your phone. If so, just tap the “pair” button on your phone and on the MyFord Touch screen.

The Sync system may ask another question, such as “Download Phone Book.” Pusk the OK to start the download. Android phone users may see a screen appear on their phone asking for SMS access. Check the “Always Connect” box and the OK. Before the phone allows the phone book to download, it will show a secondary screen asking for your permission. Check the “Always Connect” and the OK button. Sync will then complete the download in about a minute or so. Wait for the screen that says “Download Complete.”

Now, everything should be working better with your MyFord Touch system. Of course, if this process doesn’t work, then please, visit your Ford or Lincoln Service Department.

The MyFord or MyLincoln Touch system uses an interface module that works kinds of like an automated traffic signal light. It tries to let the onboard computer receive and send commands between the voice system to the various “departments” (such as phone, media, navigation, climate, Sirius and so on). Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot. This is why the manual “reboot” with the battery cable helps.

The alternate “Reboot” Procedure: As described in many online Forums, this process calls for you to turn off the vehicle, find the fuse box, and (refer to the manual please) remove the fuse for the MyFord Touch/Sync system, and, after a short while, replace the fuse, close up the fuse box and restart the vehicle. I would check with the website before attempting this procedure. Briefly removing the black battery cable clamp assembly is an alternate way to reboot as compared to “pulling the fuse.” Of course, it is highly recommended for an owner to visit their Ford or Lincoln Service Department.

Doing the manual reboot (by temporarily removing the black battery cable clamp) may result in the radio resetting to AM, or the clock resetting to 12:00, but those items can be easily reset. Just go to the Settings button, then select “Clock” from the tabs on the left side of the screen to find and reset the clock information.


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312 thoughts on “MyFord Touch Problems? Use this “Reboot” Workshop…

  1. I recently (2 weeks back) had the software on my 2011 Ford Edge upgraded at the dealer. Now the screen has gone blank and after disconnecting the battery it still doesn’t go though the reboot process . I will call my dealer but rebooting was quite simple before the upgrade was loaded. So I’m saying, how about going back to the old version?

    • Thank you for commenting…. this is very NEW ground. I have not heard of this happening before. This probably warrants setting an appointment with your Service Department so they can access what is happening. To not have a reboot after a (black) cable clamp is pulled would indicate to me that something else may be the cause of the issue. And, I don’t think going back to the original MyFord Touch software is an option. If I recall the new software set up new standards and I’m not sure if this is backwards compatible. So please contact your dealer’s service department.

    • I had the same problem tried the reboot by disconnecting the negative cable. This would allow my radio to work for about a minute then nothing. Then I tried the fuse # 29 removal same result. I made an appointment with ford for repair went out the next day started the car nothing no radio no navi black screen backed out of driveway with no camera. Put the trans in drive then woala screen lights up Microsoft sync reboot in process everything works fine. I’m thinking I did not allow enough time for the reboot process to complete

      • Sometimes the reboot process is interfered with if you immediately start switching radio stations, change climate controls and so on – and not allowing the complete reboot process to finish. Sometimes folks will have USB cords connected, or USB flash drives in the ports, which can interfere as well.

  2. Reboot,really it’s so much easier and with voice commands too. With Voice commands enter a street address like (I’m in Florida) 14 SW 12th Street Ft Lauderdale. Once the system understands and gets the address correct it will say press the button and say set as destination or change something. So press the button and say change something and the system will say change what? Change Street and the system will prompt for the street and save Eleven, wait a minute or so and your system will reboot and perform a scheduled system maintenance. Works every time on my 2012 Explorer with the latest update.

  3. I own a 2013 Explorer, have had it for a few short weeks (less than 400 miles). I have experienced the reboot and freeze related issues that many are discussing online. Aside from wishing I had known how many problems MFT was causing, I wish I would have known that there are so few qualified technicians to troubleshoot the issues thoroughly.

    That aside, I have taken many of the steps discussed online and think I may have isolated something. At least in my case I have found that when the system is fully shut down (after having previously done a battery disconnect and factory reset in the UI), keeping the SD card for the Navigation software out of the SD card slot has dramatically improved the health of the MFT system. At least for now (let’s see if this holds over time), I no longer receive the random reboots, freezes, and other strange behavior. I am hoping that this is not just a short-lived coincidence.

    Just wanted to share, in case this might help others suffering some of the same problems.

    • First of all, have you had the most recent software upgrade to version 3.5.1 MyFord Touch? And, are you using the A4 mapset set on the SD card? Both are available at your Ford dealership.
      The software upgrade was purposefully made to work better with the new mapset. As you can know, you have a microprocessor using flash memory… so having constant graphic output (of the map on display, or the turn by turn directions) can create a lot of demand on the processor. Also, you’ve got a controller that’s taking commands from the steering wheel, from the voice, from the touch screen and the capacitive touch. And, if you’ve got a router-connected network at home or at the office… you know there always a chance that there can be a garbled Bluetooth signal. You can bet in a moving auto the chance for the Bluetooth rolling codes to be affected is greater.
      You see, the software developers allow the option for the driver to pull the SD driven mapset and just use the Sync Services. Your system will work fine without the mapset. Use it when you need it and you will have fewer reboots. The reality is that most people don’t need a full-time turn-by-turn voice-activated, SD-card driven navigation system all the time. Once again, pull the SD-card if you don’t need it. Plug it back into the slot when you do.
      Heck, even my computers at home and at work have at least one reboot and system refresh from MicroSoft every week. So it is not unusual for your MyFord Touch system screen to go black while you are driving and then reboot. Your system is connected via the Cloud — the internet accessible via the wireless phone network. So if you are driving in and out of “dead zones” it’s not unusual for your system to refresh it’s source.
      You mentioned few qualified technicians… it’s interesting that you put it that way. There are billions of personal computers, laptops, pads and other smart devices in the world. I personally know of one or two people that I feel are qualified to work on them. I am a user. I know how to set up the software, how to use the software and how to reset the software. I don’t know how to write code. I’ve never had the reason to… Most Ford dealers have service technicians who can test, review and replace MyFord Touch equipment. If something is broken they don’t “fix” it. They replace it. The MyFord Touch equipment is covered with a warranty. I’ve never bought an electronic device that came with a warranty as good as the one that comes from Ford.
      The biggest challenge is letting new MyFord Touch and Sync users that these system work well. The best way I know how is to help people understand how to use the systems. Yes, in some cases you may have to adapt to the system (based on the device you have, or the task you’re trying to perform on the system). If you’re ever in the Tulsa, OK area, please stop by for a personal appointment to learn more about these dynamic systems.

  4. Pingback: 2013 MFT Quite Working - Diesel Forum -

    • The folks running Forum used info this Blog to aid their readers. This procedure helps do a better reset – usually let’s things get back “in tune.”

  5. Pingback: MFT reboot & update - 2013 Ford Escape Forum

  6. thank you. my screen was black and my radio stayed on. It stayed on even when I turned off the car, left the car and locked the door.

    Once I unplugged the battery and followed your directions, all is back to normal.

    • Please check with either or your Ford service department, if you went to a black screen and the radio was on, it sounds like you have an older version of MyFord Touch (i.e. v3.5 v v3.6) You may need an upgrade to solve this issue.

  7. I’m having problemss with the sync in my 2011 ford fusion, lights don’t automatically turn off when car is shut off, DVD,radio, and blutooth not working. Light on steering wheel don’t light up, door locks don’t lock automatically etc.mdoes anyone know what the problem may b? HELP!!!!!

    • You mention that this is a Sync issue… It,s probably more than that. I would have anFord Service Department review this…
      If that’s not an option…
      First… Turn off the vehicle. Open your hood. Loosen and take the black (negative) battery cable clamp assembly off the battery for at least five minutes. Then put the clamp back on the battery and retighten it. Restart your car and let it run for several minutes before resetting anything.
      Reset your clock. Check other functions (climate, etc.) and things should be working okay.

  8. My 2013 Ford Explorer Sync problem is unexceptable. I am taking my car back again to the dealer Ugh. I also have a problem with rattle coming from the chassis when I go over a slight bump in the road.


      • Let me know what kind of phone you have, and what OS software…
        Do you have the MyFord Touch or the MyFord Sync system?
        Has you dealer checked the microphone and surrounding sound dampening material?

    • Bluetooth connected devices can and will lose their signal through a variety of issues — using this reboot process usually clears everything back to normal.

  9. Thanks for the info. My problem is the black screen. Pulling the battery cable allows the radio to run for 2 minutes (almost exactly), then it shuts off and the dash (behind the steering wheel) says Audio Off. The screen never changes from black during the two minutes so Sync never reboots (the scheduled maintenance…) Seems it may be a major issue that I have been reading back two years worth of blogs. Has Ford not found a cure for this disease yet?

    • You’ve got me at a major disadvantage. You haven’t said what year, what vehicle, what SYNC system, what phone you use, what phone OS
      You haven’t fully explained “pulling the battery cable”
      If I were to venture a guess based on what I don’t know… I would say if you have a 2011 or 2012 Edge or Explorer with MyFord Touch, then please see your Ford Service Department. This isn’t a disease, it’s a component issue that first needs a diagnostic review… maybe a hardware reflash or replacement. But, since I don’t know all of the factors… I could also say your phone, your phone’s apps and possibly the phone book configuration could have led to a the system issues with the Sync system… hard to say without an actually physical review. Please see your Ford dealer.

      • Ford Edge 2011 LTD AWD. GEN2-V2.4.

        All I am saying is that is should not have failed in the first place. I’m taking to the dealer today. Thanks for your time.

        • Hello Ian I have the same vehicle with the same problem. Black screen and radio came on for about 2 min then shut off. What was your problem and what did you have to do please let me know ASAP thanks in advance

          • You didn’t mention the year, the model and the Sync system you have. It’s hard to tell what to do… but, I’m guessing you have a MyFord Touch (touch screen) system in a 2011 to 2013 model year. A black screen sounds like you need to do an upgrade on your Sync system software.
            Log into and register your vehicle on to see if you need an update. You’ll be able to download the update on a USB flash drive and take it to the car to do a self-install.
            Otherwise, do what the article suggests:

            The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

            Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood.

            Return to your vehicle and start it up. Let the vehicle run for at least four or five minutes. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).

            You may see the MyFord Touch screen show the a progress screen showing that the system is “rebooting.” Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs. Turn off the vehicle again and open the door (this completely powers down the vehicle). Then restart the vehicle. Within a new minutes the system should be functioning normally again.

            Now you can tap the Pair Phone” tab and pair your phone. Be sure the Bluetooth Setting is turned on your phone. The Sync system will display a 6-digit PIN number when it begins “searching” for your phone. When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices. Tap the Sync tab, your phone will either ask you to enter the PIN number from your console screen, or, with the latest MyFord Touch software, the Sync system will automatically send the 6-digit number to your phone. If so, just tap the “pair” button on your phone and on the MyFord Touch screen.

            The Sync system may ask another question, such as “Download Phone Book.” Push the OK to start the download. Android phone users may see a screen appear on their phone asking for SMS access. Check the “Always Connect” box and the OK. Before the phone allows the phone book to download, it will show a secondary screen asking for your permission. Check the “Always Connect” and the OK button. Sync will then complete the download in about a minute or so. Wait for the screen that says “Download Complete.”

            Now, everything should be working better with your MyFord Touch system. Of course, if this process doesn’t work, then please, visit your Ford or Lincoln Service Department.

            The MyFord or MyLincoln Touch system uses an interface module that works kinds of like an automated traffic signal light. It tries to let the onboard computer receive and send commands between the voice system to the various “departments” (such as phone, media, navigation, climate, Sirius and so on). Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot. This is why the manual “reboot” with the battery cable helps.

            The alternate “Reboot” Procedure: As described in many online Forums, this process calls for you to turn off the vehicle, find the fuse box, and (refer to the manual please) remove the fuse for the MyFord Touch/Sync system, and, after a short while, replace the fuse, close up the fuse box and restart the vehicle. I would check with the website before attempting this procedure. Briefly removing the black battery cable clamp assembly is an alternate way to reboot as compared to “pulling the fuse.” Of course, it is highly recommended for an owner to visit their Ford or Lincoln Service Department.

            Doing the manual reboot (by temporarily removing the black battery cable clamp) may result in the radio resetting to AM, or the clock resetting to 12:00, but those items can be easily reset. Just go to the Settings button, then select “Clock” from the tabs on the left side of the screen to find and reset the clock information.

          • my screen is black has been for two days!!!! the heater is on full blast for some reason and I
            cant turn it off!! I cant listen too music either

          • I would immediately do the “Hard Reboot” fix (see elsewhere in this blog for instructions). That should reboot things… but you still may need to visit your Ford Service Department to see what is behind the system error.

          • Thank you Vincent! I was experiencing a black screen (Ford Edge, 2012 SEL, MyFord Touch, paired to Samsung Galaxy S8). An ‘Audio Off’ message showed in the instrument cluster screen. I attempted disconnecting the fuse box power a few times, and the AM radio would come on only for a minute before turning off again – the touchscreen remained black throughout these attempts. I followed your instructions for the ‘Reboot’ procedure, and everything is working again! So relieved that I can avoid a visit to the dealership.

          • Good job! It’s good to learn how to “maintain” our vehicles and keep rollin’ down the road!

  10. The other day, I suddenly had a “911 assist cannot connect” warning come up after starting my 2013 Escape. Nothing would work after this warning would come up, but I was able to go in and disable the 911 assist to get the Sirius to turn back on. Later I was able to go in and enable the 911 assist again, but now I can’t get into my Sirius screen. I can get to the home screen, then go into the 3 other screens (phone, info, climate), but Sirius won’t open and it’s driving me NUTS! What’s the deal? And if I do the reboot, will I loose all of my presets in my Sirius system, along with my alerts for my fav songs?

    • Something I’ve got to ask right off… have you updated your MyFord Touch software to version 3.6.2?
      If not, then you’ve go to.
      If so, then I’ll move on….
      If you pull the negative battery cable for a minute or so. Be sure to turn your phone completely off as well. Turn your phone on. Reconnect the battery cable, start your car.
      Your settings will stay (for presets and such) but your clock will need to be reset.
      This should clear this out…
      If this is happening again, I would say there is something else going on… such as Bluetooth being turned off on your phone. Or a conflict with Wi-Fi settings on your phone.
      Do the reboot and let me know…

  11. 2011 Ford Edge: — i had a dead battery, while i was jump starting the car, sync went into low battery mode or something like that. I bought a brand new battery and after replacing the dead battery, sync refused to come up. if i remove the battery negative terminal and replace back, the AM radio comes up without the sync screen but the radio will go off after say 10 to 20 seconds.. please i will appreciate anyone with useful information on how to get sync come back. i am residing in Africa. no ford dealer here.

    • I have never had this issue asked before… Do you know if you have the latest Sync software update. Visit for more information (you may have to register an account at this site). I’ve read that in some cases jump starting can cause power surges that damage the radio head unit. In some other reports, I’ve heard that there are “codes” that have to be input via the OnBoard Diagnostic connection to re-establish everything.
      How long are you removing the black battery cable? Do this for at least five minutes, then reconnect the cable assembly. Then start the vehicle and let the vehicle run for at least three to five minutes before trying to reset anything on the radio or clock.
      Try these things and get back with me so I’ll know what to do…

      • I am still not able to get Sync to come up. I can confirm the Sync firmware is Gen2 – V3.0.2. Is this the latest for 2011 Ford Edge Limited?
        Also I have pulled out Fuse 29 for a full day then put it back without any success. How can Sync come back up?

        • I don’t know if you have the MyFord Touch system… if you do, then Gen 2 V3.6.2 is the latest. There are probably three versions newer than what you have… have you gone to and created you account? If you did, this website would be able to verify the version your vehicle needs. It will also guide you on downloading the software…
          So you pulled the fuse… I’ve never done that. Is the fuse still good? Does it need to be replaced? Maybe the best thing to do is to schedule an appointment with a Ford Service department. Sync systems on your vehicle were granted an extension to five years of warranty — so your service visit may be completely covered by warranty — just ask them to review the situation.

          • Yes.. I have MyFord Touch system. I created an account at the support website. Please how do I download the latest firmware? Like I said earlier, I reside in Nigeria not the states. How can Sync be upgraded when it cant even come up? Do I need some special gadgets to do that? Please guide me, I am a control systems engr.

          • Visit and register your vehicle to set up an account. This website has technology information, videos and offers downloadable software updates.
            You mention that Sync can’t come up… is your Sync system plugged in (meaning, it hasn’t been disconnected from the dash has it?); have you checked the specific fuse int he fuse box to see if the fuse is good and your circuit is active?; and, have you done the hard reboot (pulling the black battery cable clamp for about five minutes then reconnect and then restart the vehicle)? I realize that a Ford service department may not be available… I would recommend searching for YouTube videos on self-diagnostics (and I’m not sure what their might be available).

  12. For the 4th time in 10,000 miles my sync system has acted up with the latest after touching my media button on the steering wheel, my screen says scheduled maintenance. Why wasn’t I given a message before hand if it was a scheduled maintenance reboot? I will never buy another vehicle with all of those bells and whistles because as the vehicle gets older more problems crop up. I think 4 problems in 10,000 miles is ridiculous. And, as a former programmer there is no excuse for an error message not telling me about some problems or issue.

    • I can see your concern here… but let’s review what we’ve got: you have a computer system, installed in a moving vibrating vehicle, that has to withstand extreme temperatures. It has to “refresh” signal thousands of times a minute. It has to work with not just “a program” but with audio, phones, navigation and climate — all while taking touch commands, steering wheel commands, vocal commands and “old school” button commands (depending on the model).
      My desktop computer at work usually has a few to more than a dozens “updates” a week. I have to power down and take time to let the system reconfigure itself. Your Sync system can only do it’s updates while the system is on, and yes, when a computer is downloading and reconfiguring its system, not all features are accessible or usable.
      You might not have thought about it, but the act of using your system with a voice command or touch command may have been the actual signal to the Sync system’s main operating system to recalibrate itself…
      Also, since I don’t know the year, make or model of your vehicle and the type of Sync system, I can’t say whether or not if you need a Sync software update. What you’re experiencing sounds like you have the Gen 2 v 3.5 software, which was updated to Gen 2 v3.6.2… so installing the major update would reduce the maintenance reboots. Just because your system does a reboot does not mean that there is a “problem.”
      But stop by your account (if you haven’t registered and create one, then please do). Check out whether or not you need a software update.

      • I have ford focus titanium and Hyundai Santa Fe limiyrd
        while my focus sync is useless santa fe works like charm
        same city same weather conditions same, so please admit sync is not a finishedépolished product.

        • I suspect you have had some issues with the Sync system. I have seen and worked with the Hyundai system… if that was the one I first learned, then I might have trouble using the commands on the Ford system. The system’s do work differently, like an iPhone is different than an HTC droid phone.
          However, I know the Ford system and I think it’s the best for handling such a wide variety of phones, music/media, climates controls and navigation. I would suspect that you might not have received a good presentation on how to use the Ford equipment. If you aren’t familiar with something, then it’s easy to get frustrated and not have confidence in using it.

          • Vincent,
            My problem is a black screen every week, which is unacceptable.
            Ok, you can say that it’s difficult for a computer inside a moving vehicle be always operational.
            But it’s the same with Toyota, Hyundai, Honda, and usually their systems don’t freeze.

          • There are many things that could force the system to do a reboot/refresh. Do you always have some device plugged into the USB port? Are you charging your cellphone as you are driving, yet using it frequently to make Bluetooth calls? Or play Bluetooth streaming music? Do you use AudioBooks? Do you have the most recent software update for your system? Have you contact Ford’s Sync Hotline at 1-800-392-3673?

  13. Just got a new LG G2 phone. Can’t seem to get the phone paired to a 2012 F250. Will performing the reboot procedure enable the Bluetooth to work between phone & truck? The display on truck is saying “No phone found”. The phone is saying “no Bluetooth connections available”. Was wondering if the LG G2 phone wasn’t compatible with Sync?

    • Anytime you have a software driven computer using Bluetooth connectivity in a vehicle that’s driving all around (especially within known interference like other BT signals and radio) you will have connectivity issues.
      The standard protocol to assist almost any computer issue is to do a refresh/reboot. This “resets” everything.
      I would recommend that before you try to “pair” a phone. Turn on your vehicle, start it up, then go to your phone menu, system settings, bt devices, delete device and then delete any phones you see on the list (select and then push the OK button).
      Now, you can go to the phone menu, system settings, Bluetooth devices, add Bluetooth device (add phone), push OK to begin pairing. Go to your phone’s System Settings, Bluetooth, select “make discoverable” (if an option). Then search for (or add) new devices.
      When your Sync system displays a 6-digit PIN — if possible, use the up/down arrows on console, to select Special Pin, then push the OK button to select the 0000 PIN number, when you see the Sync (unpaired) tab on your phone, then select that and enter 0000 at the prompt. Then be sure to watch your phone as you say OK to the Sync system’s questions of “Make Primary phone?” hit OK, then Turn on 911 Assist? Push OK, and finally “Download Phonebook.” Your phone might ping back and ask if you should Always Connect? Select Yes on the phone and then pair to Sync…
      Everything should be working once the phonebook download is complete…
      More questions? Then visit and register for your own account…

  14. Good Afternoon,

    I received my 2014 Ford Explorer on March 7th 2014. I have an LG Motion mobile phone. I noticed immediately any time that I try to play my music from my phone or listen to iheartradio and Pandora, from my phone, the music skips or pauses a lot. You can actually see on the screen most times that the pause/play button changes to and fro. This doesn’t happen when the normal radio or sirius xm is playing though. Yesterday, I was so frustrated with this problem that I just turned the radio off in disgust and rode in silence. I didn’t have this problem with my 2011 F-150 and the same phone was being used. This is a concern for me. There’s nothing in the manual to trouble shoot this particular problem. I have tried to delete the devices from each other and start over again. I even did a master reset in the Explorer. However, I didn’t do a reboot from under the hood. Will this even help? Great features and functions of new cars are greatly considered before buying or leasing vehicles. People don’t expect there to be any to many problems after spending a great amount of money for these vehicles, and features. Please Help?

    • Sorry to hear you’re having issues. I’ve heard of this issue, but it’s not a Ford Sync issue…. For some smart phones… There is a motion sensor within the phone. This sensor causes havoc with the digital music system when you’re bouncing down the street in your vehicle. Go to your phone Settings and search for something in the Music settings (it might be referred to as Shake to Shuffle. Turn this off and completely power down your phone and restart it, before turning your vehicle on. This should stop this issue.

  15. Sorry Vincent, but it’s not the phone. I didn’t have this issue with my 2011 Ford F-150. On the syncmyride community site, it is a host of complaints
    commenting on this problem. Different model and year Fords mostly with the My Ford Touch System. I also saw another possible fix but I may have to call the service dealer because the fuse panel box is some what difficult to get to.

  16. Today, I was driving along and the my touch screen on my 2013 Limited suddenly went blank. 30 (?) seconds went by and it started to reboot, then the screen went blank again and stayed that way. I pulled over and turned the car off, and attempted to restart the car. Nothing happened and the check engine light was illuminated. I hit the start/stop button again to turn everything off. Waited a couple more minutes and hit the button again, the car started, synch started, etc and everything was fine. Is this normal? The sync tech I spoke to suggested corrupt software. It is the latest version? Did the check engine light illuminate and my inability to get any response when I hit the start button occur because I didn’t give MFT time enough to completely reboot? Thanks.

    • Please understand, you have a military grade laptop computer system built into your dash. It has to take extreme heat and cold, extreme vibrations and strange power variations…
      If you have the last software, version 3.6.2, then I will assume everything is OK.
      In the future, when you turn off your vehicle… remember that after you put your foot on the brake, put the car into park and then hit the On/Off button, you are only “partially” turned off. Your electrical system remains active until you open a front door. Then when you restart, it starts fresh.
      Yes, you probably stopped the reboot process in midstream… but this kind of system has to reset itself from time to time. Even my desktop computer needs to be powered down and rebooted a least once a week. I would assume the same is true with any Microsoft products (and that includes a Sync system).
      Be sure to power down your phone and turn it back on at least once a week (before you get in and turn your vehicle on).
      And, yes, occasionally you will even have to turn off the car and pull the black battery cable for at least three to five minutes, reattached and retighten it, close the hood and restart your vehicle at least once a year…
      What wold corrupt your Sync software might actually be the phone, the apps and the way you use your equipment on the Sync system…
      And remember, STAY AWAY FROM EMOJIs!!!!
      Emojis may look cute, but they cause tremendous issues with the Sync system’s ability to interact with your phone book… and, yes, it can cause system failure on the Sync system is you don’t take corrective measures…

  17. This page saved me from a trip to my dealership! Thank you so much! 15-20 mins later my 2013 ford escape was back to normal!

  18. I have a 2011 Edge, the 911 assist shows disabled and the entertainment system becomes unavailable. I have done the master reset with no results, this is on going for a while now. We drive without a radio now because of this problem. I am up to date on software, any suggestions ?


  19. We have a 2013 Explorer that we bought used about a month ago. I got into it yesterday morning and the touchscreen was blank. The music still plays and I am able to control the volume with the steering wheel controls, but cannot turn the station. I have signed up with the online syncmyride and it definitely needs an update (hasn’t been done since May of 2012), so I dloaded the update and tried to update it with a USB, but nothing happens – music still continues to play and nothing lets you know that there is an update happening like the syncmyride instructions tells you it should. Any ideas before we make the hour drive to take it into a dealer? Thanks!

    • Sara, you mentioned that you downloaded the update… but it doesn’t sound like you downloaded into your Explorer. If your USB “was downloaded” correctly, when the vehicle is one, in park, in the driveway, and you put the USB into one of the center console USBs… within a few seconds, the Console touch screen should show a notice that informs you that it is about to begin the download. You have to push OK and then it takes about 25 minutes to download and “unpack.” The vehicle must be running the entire time and the screen may flash on and off and the sound may come on and off several times while its doing the software upgrade.
      If your screen is black and doesn’t respond then do this… turn off the vehicle. Open the hood. Use a wrench to loosen the battery cable clamp on the negative pole of the battery (I call it the black side). Remove the clamp from the battery for at least five minutes. Then reattach it and retighten the clamp assembly. Close the hood. Start your Explorer and let it run for at least two to three minutes. It may show a “reboot process” on the screen. Wait until all of this is done. Your screen should be up again and then try to do the download process.
      You should be able to get all of this done in about 40 minutes…

      • I’ve put the USB into the Explorer when it is running and nothing happens – the screen remains black. I will try disconnecting the battery and hopefully that will do the trick! Thanks!

  20. I have a 2014 Ford Fusion – I’ve been playing music from an old iPod Touch connected via one of the USB slots. Everything was working fine until I uploaded some news music to the iPod. Now when I connect it I hear no sound although the track appears, the counter runs, the album art appears, I can change tracks etc but no sound is produced.The strange thing is that I can hear sound via the radio or my iPhone connected via BlueTooth. What should I do? Thank you!

    • I would recommend a couple of things…
      Plug your iPod into your computer or laptop, turn it on through iTunes and check to see if you have the latest OS for the iPod.
      Then completely power it down.
      Go to your vehicle, unplug all USB cords…
      turn it off, open the hood. Use a wrench to loosen the battery cable clamp on the negative pole of the battery (I call it the black side). Remove the clamp from the battery for at least five minutes. Then reattach it and retighten the clamp assembly. Close the hood. Start your vehicle and let it run for at least two to three minutes. It may show a “reboot process” on the screen.
      Now turn your iPod back on and let it completely come back up.
      Now plug the iPod back in.
      Push the Voice button on the steering wheel and say USB…
      The system may start saying all of the disclaimers, but wait for about three to five minutes.
      Now push the Voice button again and say USB again.
      WHen prompted, say Play All.
      Everything should be back up and working…
      Apple has been increasing the restrictions on playing content protected material — and all of their downloads are encrypted with these blockers.

  21. I own a 2012 TAURUS SEL. Today all of sudden the sync display doesnt come on. All it shows is FORD TAURUS on the display. Took it to a dealer, he tried to do the reboot using the battery but still the same issue. He asked me to come back later this week to get it fully diagnosed.

    Any idea what could be the issue and the resolution?

    • As you know, you have the equivalent of a military-grade laptop computer in your dashboard…. unlike your desktop computer at work or home, this one has to sit in extreme cold, extreme heat, while vibrating down the road, and possibly with wild voltage swings — especially on a vehicle approaching three years.
      You didn’t say is you have the base Sync system (but I’m assuming you do) or the Sony touch-screen navigation. You didn’t mention what phone you use, what Apps you might use on the phone, what USB devices you might have plugged in…
      An infotainment system wouldn’t just go out suddenly. In fact, electronics sometimes go out “in a flash” very early in their life. The ones at your stage may have been “hung up” on some misdirected command or an issue with the APIM. If the “hard reboot” didn’t work with the battery cable, then your dealer will have to run a complete bench test. The culprit may be in your controller (accessory protocol information manager, I believe).
      I will say that this may be covered under your bumper-to-bumper warranty.
      Also, this is a rare event indeed. I work with thousands of Sync customers and I’ve only seen a handful of systems go completely down and have to be replaced…

      • Hi Vincent,

        I have the basic sync on 2012 taurus sel not the touchscreen one. And i usually pair it with my iphone just to play songs via bluetooth and attend calls.I was working well so far until yesterday when i start my vehicle to work everything jus froze.

  22. Hello, I’ve tried looking on the internet to fix my issue, but mine seems to be unique. I have a new 2014 Ford Escape Titanium. The car is less then two months old and has less then 2000 miles. The navigation stopped working, it says to insert a SD nav card. Also, the USB ports don’t have power. It seems the card reader and the USB ports aren’t getting any power, hence the reason I don’t have navigation. All fuses I’ve looked at look fine, so if it is a fuse, I haven’t found the right one yet. All other power outlets work. The touch screen works fine. I’ve never synced up a phone. I have done a system reset. Any advice would be appreciative, taking it to service later in the week.

    • You didn’t say if you have the SD-Card based MyFord Touch (and I will assume that you do…) so I’m sure you’ve tried to pull out and then re-insert the SD-card a few times to let the system reinstall the map base…
      What concerns me is the USB ports not working… definitely take your Escape to a Ford Service department for a diagnostic. This isn’t something that a reboot would affect.
      As you may know, electronics that are going to have problems will have it early on in their life… so don’t think the whole system is bad. It seems that the USB may be causing other portions of the APIM to be compromised. Your Ford Service guys should be able to fix this.

    • I have exactly the same issue. The power to the center console (nav card, USB ports) powers down and I can’t get nav or music (from usb). Connected phone – nothing happens either – no power or connection. Then i stop the car for a while and next time it works again. Transitory issue. i am taking it in for service to see if they can figure it out. Did your service guys come up with an answer?

      • You didn’t say what year, what model, what type of Sync system…
        The reboot procedure will always help reset the APIM and generally get things back to working order, but if it’s happening frequently then there may be something else going on. What kind of phone do you have? Do you drive through areas with a lot of broadcasted radio signals? By a radio dispatch, TV station or radio transmitter?

  23. Hello, Just got a certified 2013 Ford Escape SEL FWD with MyFord Touch.
    The syncmyride site told me I had an update 3.6.2. i had the 3.0.2 version on the vehicle (Guess I should have had the Ford Dealer update it before i purchased). As soon as I did the update, my calibration is out of whack. By that i mean i press on the Information , instead it gives me radio. I click on Phone, instead it gives me Climate control.
    Needless to say when i try to bring up the APIM diagnostics, i cannot actually touch the TouchScreen Calibration option.
    Is there a way to unplug the fuse easily on this vehicle or am i bound to go to the dealership and spend more time on this?
    (Sorry, looks like version is 3.6.1 build 13171 from the file name.)
    Thanks for the help in advance.

    Curious New Ford Owner, FL

    • I’m sorry you’re having some trouble. 2013 was a pivotal year for the MyFord Touch system, I recall at least three upgrades that came down the line. It seems that you jumped from the original version to the third version (I think) and the transitional software change is causing some anomalies in your system.
      I have known customers that have partially downloaded or incorrectly downloaded the version 3.6.2 update and therefore didn’t download it correctly.
      The correct files download right at 25 minutes and, once installed, I’ve never had the components go wacky like you’ve experienced.
      If you haven’t already, turn off your Escape. Open the hood and use a 10 mm wrench to loosen and remove the black battery cable (the negative pole). Keep this clamp off the pole for about five minutes. Then reinstall and retighten the clamp. Close the hood and start your vehicle. Let it run for at least three or four minutes. It will start up on AM radio and the time will need to be reset. But do this after the “rebooting.”
      From your second statement, I’m wondering if you do have the latest software upgrade. I believe version 3.6.2 is correct, but be sure you have an A-4 SD card for your navigation system.
      You mention unplugging a fuse. I wouldn’t be able to tell you the correct fuse and, besides, it’s difficult to to pull fuses. It seems easier for me to the battery cable thing.
      You mention bringing up the APIM diagnostics… Really? Unless you’ve got the appropriate laptop computer plugged into the OBD II (diagnostic port) and have the appropriate software (and the knowledge to reset things) then I wouldn’t be messing with that.
      Yes a Ford dealer service department would be the best place to get into that kind of diagnostic and repair. But, trust me, if things are not reset properly and they are continually used improperly, then it can lead to failure of the APIM.
      By the way, for more assistance, you may wish to contact Ford-s In-Vehicle Technology Team at 1-800-392-3673.

      • Thanks for the reply.
        OK since i am a software programmer I was able to “meddle” with it enough to figure out where to touch to actually touch where I originally wanted to touch (if that makes sense to you) and was able to get to the APIM > Calibrate. Once there, it was 5 touches with my finger (not stylus) to the X on the screen to calibrate. Made me think for a minute what to press for ENTER (when the screen prompted to hit ENTER to accept) i think i touched a couple of the on wheel buttons (don’t know if that really helped or not) but magically it went back to home screen after a minute or so and calibration was completed.
        *I did notice, when I uploaded my “results” XML file from the USB drive, SyncMyRide page says i have version 3.5.1 – but i verified that i downloaded 3.6.2. So Maybe I didn’t finish the full installation? Maybe it only installed one of the 14 files found on the initial download?

        *So I will try and see if i can “continue” install from the USB drive.

        *Or “Do I feel lucky?” and leave it alone?

        • A software programmer, eh?
          This could be the reason!
          Seriously, you’re one in seven million users (okay, maybe there’s a handful) that would go the the “depths” that you have.
          If you downloaded the software update onto a clean USB FAT formatted flash drive, and you plugged it into the USB port, the MFT screen would have automatically started the download process (after a couple of prompts). And it should take almost exactly 25 minutes to download. One of the files takes almost 10 minutes by itself to download and self-extract (some people will see the progress screen and assume than 3 of 9 is just “hung up.”) This not the case. The software does acknowledge complete installation and success at the end…
          You didn’t say if your tweaks recalibrated and brought every back on line properly…. if it did, then you’re probably OK.
          Stay in touch, the World needs programmers!

          • Yes, it did go through the whole process and said Installation Complete. Then went onto ask to add my Phone. at which time i wasn’t able to touch OK – that was the beginning of the story.

            At the end, “YES!” it did fix my calibration issues when I performed that adhoc calibration myself yesterday. So far so good.

            Thank you! And thanks for your suggestions and this site!!

            P.S. The trick to getting to the right “Touch” with the incorrect calibration was pressing down and holding the press on the touch screen and not letting go while moving the finger around until the correct button was depressed. Once I let go the touch was “registered”.

  24. I just bought a 2014 ford fiesta Titanium a couple of weeks ago (April 1st), and I got the black screen three times already! It usually happens in the afternoon, after work when I start the car, there is no video or audio. I tried turning the car off and on and still the black screen! I made an app with service but I am beginning to hate this car already! Having to drive back home on the 405 Fwy for 1.5 hours with no music is very frustrated. There should be a reset button on the dash!

    • What kind of phone do you have? (is the operating software current?)
      DO you have emoticons (smiley faces) in your phone book contact list? (Remove them if you do)
      What do you have plugged into the USB port? (Don’t leave an iPod plugged in all of the time).
      Do you have an SD-card based Nav system? Is there an A-4 SD card in the SD slot? (this is preferred). Don’t use an SD-card with anything other than mp3 or mp4a music on it.
      I’ve never seen or heard of this issue with a Fiesta — so definitely have a Ford Service department do some diagnostics on this!!!

      • I have an iPhone but do not connect it to the MyFord system because I do not want to get distracted while driving. I don’t believe in phone and driving going together! I also have an A4 Sd card with navigation but I have removed it from the slot because I heard this is one of the problems that causes the MyFord System to crash. All I want is to be able to listen too the radio, or cd while driving. I do like the rear camera with sensors on the back but none of these two work when the system crashes and won’t reboot. I have to take time off from work to it to the dealer already with only 400 on my car!

        • You didn’t mention the year and model and type of Sync system you have. I would ask you to go to to set up an account. This is an online source of information and you can access and download software there (if you need it).
          I would suggest that you “pair” your iPhone, but turn your Sync system to “Do Not Disturb”. (A feature on MyFord Touch). This sends all incoming calls directly to voice mail without disturbing you while you drive. You will be able to make all the hands-free outgoing calls you wish. This process allows you to use 911 Assist in case of an accident.
          Or, pair your iPhone but keep your Bluetooth turned off. This way, incoming phone calls will not distract you. However, you will have to use the handset to make all outgoing calls.
          You mention crashes caused by the A4 card… the latest software update essentially stopped any of those problems. Those problems were caused by people who drove with the map display always on– the need for constant moving graphics was overloading the system. So focus instead on using the entertainment corner…
          If you haven’t done it already, then do the “hard reboot” process outlined in several of my articles (including the latest one on Bluetooth Issue Troubleshooting. This refreshes the system and makes everything work better…

  25. I have a Ford Escape 2013. I am using a Samsung S4 SmartPhone with the car, what I have noticed in the past 6 months, that every two months that my navigation turn by turn directions stop speaking out loud and the text feature that reads texts out loud stops working. The sound for the radio will get soft but the directions won’t be read out loud. The ford dealer ship undid the battery wires and reattach them and the turn by turn directions started working again. Will I have to do this every two months for the life of the car to get the turn by turn directions working correctly again. It is very frustrating to have it work correctly and then stop working again.

    • Any computer system needs routine maintenance, such as power downs and reboots, software updates and so on. For one, have you set up an account at to check to see if your vehicle needs a software update? If so, you can download from that sight and install it into your Escape — that may solve the problems,
      I know the idea of doing resets seems frustrating, but you’ve got a sophisticated computer in your dashboard that can take a lot, but it does need attention from time to time. The larger issues isn’t the Sync system itself… it’s the devices connected to them. You phone and its Bluetooth connection is affected as the device travels around the city and country… the BT signal can get corrupted depending on a variety of factors.


    • I’m not sure I understand what your issue is. I would recommend visiting your Ford Dealer for Service. They may need to reprogram your system. I don’t think the issue you have is “fixable” with a battery cable reboot (that works on APIM – Sync processor issues).

  27. I have a new 2014 Ford Escape Titanium that’s barely a month old (not even 3000 miles on it yet). Just today, as I was backing it up, the rear camera didn’t come up and I got an error message: “Camera not available at this time. Contact your dealer.” Also the Bluetooth just randomly disconnected from my phone as I was using it (later in the day). When I first got it, I noticed that when streaming music via Bluetooth audio, the music was intermittently choppy and skipped as if playing from a scratched CD. I’m thinking the MyTouch wiring is bad, but since I’m not familiar with it, I don’t want to do anything extravagant to try to fix it. If you’ve heard of this issue and do know a quick fix, that’d be great. Otherwise, I’ll just take it back to the dealer.

    • The backup camera may use the center console as a disply, but it is not connected to the Bluetooth side of the processor. Random Bluetooth disconnection is the nature of Bluetooth (not the Ford system). I often suggest that folks, delete Sync from their phone. Delete their phone from Sync, power down the phone and re-Pair the Phone. Be sure to follow through the final steps of 911 Assist and downloading phone book.
      Once this is done, go to the Entertainment screen, scroll down to Bluetooth Devices, tap the button on the screen and designate your phone as a music source. Then you may need to go to the phone to ensure that you have the “Shake to Shuffle” in the Settings Folder, Under “Music” turned off. Use the VOice button on the steering wheel to call up “Bluetooth Audio.” Then tap the app for Pandora to start music. If no music, push the Voice button and sya “Play.”
      Then it should be working.
      See your Ford Service department about the rear camera issue.

  28. I have a 2011 Edge Sport where I’m having the same Sync/MyTouch/Nav and audio not working (black screen) Tried all the above reset procedures with no luck. Also had this problem a month ago and took it to dealer for software upgrade. Everything worked fine (for 3 weeks) then back to this. Any suggestions other than taking it back?

    • There have been at least three software upgrades for the 2011 Edge MyFord Touch since your vehicle was released.
      Do you know if you have software version 3.6.2?
      Which SD-card do you have for your Nav System? (It should be A-4) (The A-3 card came with your Edge at time of delivery, but it won’t work with the software upgrade).
      What phone do you have? There has been a somewhat major iPhone OS upgrade… it requires the user to delete their old iPhone connection from Sync… and pair the iPhone back top Sync again… if you have an iPhone, the latest version is 7.1.2
      Let me know any other questions…

  29. The TSB upgrade was 3.6 done June14th, 2014. Have a Verizon LG phone and could never Sync up with it. More concerned with not having mytouch screen Nav and audio. Maybe the APRIM module is bad. Tried every reset with no luck. Vehicle is out of warranty now,(June 30th) with only 23,000 miles. Hope this is still covered under there attempted fix.

  30. Anybody know where the APIM module is located in 2011 Ford Edge…thanks.
    Just wanted to probe to see if power is going to it.

  31. Bad Sync module (APIM). It was covered under extended warranty and dealer provided with free loaner until it’s replaced.

  32. Well, the apim module wasn’t the fix! Dealer had to order new touch screen (which will take two more days). In the meantime, I’ll be looking to order a new vehicle. lol

  33. Loved this vehicle, but in the dealership 3 times in last 3 months (3 weeks downtime)… is not acceptable for price I paid for a high end Ford Edge Sport.
    I’ll look elsewhere…

  34. Have a 2014 Ford Explorer Limited and have just realized that it seems my car has the wrong software installed. I cannot control the climate from the steering wheel column/instrument cluster, which I know for a fact you can do. In fact, the pictures on Ford’s website of the dashboard instrument/sync cluster in completely different than what I have.

    I called to speak with a service tech at my dealership and he informed me that it sounds like I have the wrong software installed, although he told me, my software is “up to date” he asked me to swing by, they would investigate and send the issue to Ford.

    Would a reboot help solve this problem?

    • I’m not sure what photo you saw that made you think your dashboard was incorrect… I know that there are videos with all kinds of Ford vehicles and variations of the MyFord Touch system. The MyFord Touch system is entering it’s fifth model year.
      However, this is what I know… last year’s software for a MyFord Touch was a Gen. 2 v3.6.2 using the A-4 SD card for navigation. Within the past few months some 2014’s (and all 2015’s) were/are set up with a software version (Gen. 2 v3.7.1, I believe) and there is a new A-5 SD card. The A-5 card was updated primarily for street info/data info and not as an OS. The MyFord Touch software updates wouldn’t have “turned off” functionality. You may have an issue with one of the steering wheel controls.
      A hard reboot could help this situation, but not if it’s a switch/control issue.
      Please contact and see your dealer.

      • I am referring to this photo

        My instrument cluster does not feature the little icons on the right and left side, nor do I have the climate control feature.
        It is my understanding that I have incorrect software installed. However, when I log into my account, it says that I have the most updated version Gen 2 v3.7.1

        Can I do a hard reboot myself? If so, how?

  35. Hello. I am a Ford Senior Master Technician, and am having some problems with my own car. I have a 2012 Focus Titanium with the MyFord Touch, and Navigation. I also have a Samsung Galaxy S4. The phone is rooted, but otherwise stock 4.4.2. The problem I am having is that the SMS MAP profile will stop working. I will be able to receive and send SMS through MFT, and then all of a sudden, SYNC will say that the connected phone does not support SMS. The only “fix” is to remove my phone from MFT, and SYNC from my phone. Redo the pair procedure, and continue until the next time it happens, again; repeat. I understand this is nothing more than annoying, however; it’s annoying. I’ve replaced the APIM about 3 months ago for an issue where the car would drop the bluetooth connection to the phone under 12M02. Thoughts?

    Thank you.

    • Sorry to hear about your troubles…. I’ve found that there are some build quality issues with the Galaxy (i.e., Indonesia vs China assembly). Some of the components just start to fail — while the phone calling, Apps and other stuff may work just fine… I know some Samsung reps may not agree with me, but I’ve asked folks to take their phones back to the store and ask for a replacement, or at least a diagnostic check to see where the real problems are… I don’t think the APIM would have much to do with an SMS connectivity issues. However, having a hodge podge cell tower network (i.e. AT&T towers, mixed with Verizon and other carriers) can cause the phone to flip from 3G to 4G to 4G LTE. This could cause the phone’s connection to Sync to be compromised. I would ask that if you lose support for SMS, to get to your final location. Turn off the vehicle and power down the phone. Then restart both and try again. And, as you may have heard, when you upgrade to certain OS levels with a Samsung, one of the first things to go astray is your SMS connection. However, you really can’t go backwards with your OS software…

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  37. 2014 Focus Titanium – SYNC with MyFord Touch – Gen2 – V3.6.2
    Purchased approx 45 days ago… currently has 1645 miles

    So, my problem involves the black, unresponsive touch screen that so many others have reported. However, neither the fuse reset nor the negative battery cable reset methods work. Additionally, the USB delayed reboot option provided on another website does nothing. Here are the symptoms:
    – Upon starting the car, the screen shows the standard Ford splash screen (white background)
    – This, in turn, goes to the Sync splash screen (black background)
    – At this point, the screen stays frozen with the Sync splash screen for approximately 2 minutes
    – During this time:
    – The default Sirius station plays and there is no way to change stations or audio input sources
    – The volume CAN be controlled with the physical button AND the steering wheel control
    – The voice command system can be initiated with the steering wheel button, BUT no commands actually seem to work (even though the confirmation “ding” activates)
    – After the approx. 2 mins of the black “Sync” splash screen, the system shuts off and then restarts the entire process again
    – After shutting off the vehicle, the audio and screen will remain on until it does its automatic shutdown (I don’t think it comes back on until the car is restarted)
    – None of the physical, hardware, buttons below the console (power, source, sound, tune, etc.) work

    I’m calling the dealership in the morning, of course, but any additional input you have would be great. I don’t like to talk to any dealer service department without knowing everything I can possibly know about the issue. Thanks in advance.

    • Proceed to your Ford Service Department. This seems to be advanced Sync issues that may require some diagnostic to determine the root cause and way to reflash the drive… this is a rare situation, but the reality is, some electronic components, if they are going to fail, will do it early on in their life. Have a tech check it out.

  38. I have a 2014 ford taurus that is having trouble playing music through my phone plugged into the usb. It will start playing the first track in my library but will only sometimes allow me to skip tracks. I am also unable to browse through my music library, as when I push “browse” it says “no files on this device”. Also, a small thing I can’t figure out, can you upload photos from your phone using usb for wallpapers? Or do I need a usb drive?

    • The issue could be your USB cable causing some problems in the system “reading” (or indexing) your music You mentioned that your pushing “browse” — I’m assuming that this must be on your phone… I would use the Voice commands on the Sync system to request “Play Artist Katy Perry” or “Play Tract Hells Bells.”
      Also, see my other blog on posting photos to wallpapers. You cannot upload from the phone… depending on your Taurus system it’s either from a clean USB flash drive, or a DVR-ROM disk…

  39. I purchased a 2014 C Max SEL 303A one week ago and already having problems with the nav. On the home screen it says the veh location is at my home when I am at work. When I turn the nav on the screen is blank and white. Really…one week old and problems? Syncmyford says update was done on the day of purchase. To keep hearing how this is a computer in a car and blah, blah, blah is ridiculous! To tell your customers to lower their expectations of the functions they purchased the car for is insulting to my intelligence and pocket book. I have owned Acuras for 13 years with touch screens, nav and bluetooth and never once had an issue. How can Honda get it right but Ford can’t? Only reason I switched was because of the Hybrid aspect and it had all the bells and whistles I’m accustomed to. Wish I had done more research and saved myself the aggravation of this Ford fiasco. My first Ford and my last.

    • I’m concerned about your comments. I can tell that you’re upset about the navigation system, if I were your salesperson I would have gotten into your vehicle with you and 1) seen the issues, 2) worked on addressing the issues, and 3) worked to make things better with you.
      I would guess that your navigation system needs to be reset so it can orient your map from the proper location.
      I know you’re upset, but I apologize if you felt I was insulting your intelligence with something I said. I write a technology blog based on the experiences that I have from meeting with thousands of Ford customers in northeastern Oklahoma. I get comments from people around the world. I don’t often get to actually “see” the problems some customers are having. Sometimes I’ve found that the customer either wasn’t explained the proper way to use something, or the customer was doing one thing and expecting something else to happen. This is where one-on-one consultations are very effective.
      I realize that your salesperson and your dealership might have not taken the time to address your concerns and solve them for you. You did choose an awesome vehicle and it does have all the bells and whistles, but that is the kind of vehicle where I would spend as much time as it takes to educate the customer on how to get the most out of the vehicle. It seems that you weren’t given a lot of overview and you were left to understand on your own. This is not the way to help a new owner understand their new vehicle.
      And, there may be a need for an expert to do a diagnosis to determine if you have an electronics issue that needs reprogramming or replacement. This is covered under your warranty. So a visit to your dealer’s Service Department is probably in order.
      Also, please address your concerns to Ford’s Customer Service at:
      Ford Customer Service – United States
      1-800-232-5952 (TDD for the Hearing Impaired)
      Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time
      Saturday, 9:00 a.m.- 5:30 p.m. Eastern Time

      • The salesperson did get in the car, did go through the functions etc. I read the entire owner’s manual just so that I could get the most out of and efficiently operate the features. The nav was working fine for a few days, then one morning decided to never leave home. The operation of the system is simple and user friendly. The system seems to be flawed. Again, I am familiar with navs, voice commands, touch screens etc., what I am not familiar with are problems on a brand new car that seem to date back quite a few years. It is incomprehensible to me that these issues are still occurring and the best fix is to remove the battery cable, unsync your phone, don’t insert the nav card until you need to use it, reboot your system, stop/restart the car, and finally hope like hell these issues don’t continue to plague your vehicle and suck all the enjoyment out of owning a car with really cool features. I have an appointment with the dealership but am perturbed with the inconvenience of servicing a one week old car.

  40. All of a sudden, every time I start my car I have to ACCEPT the SYNC with MyFord Touch disclaimer. Does anyone else have this problem? I haven’t had to do this since I bought the car 5 months ago and all of a sudden it’s every time. Really annoying!!!

    • You didn’t say what year, model or trimline of vehicle, or the Sync system… so it’s hard to say what to do first.
      Have you tried to the do the hard reboot (see articles elsewhere on this blog)?
      And, do you know if you have the latest software for your SYnc system? If you haven’t registered your vehicle on then I suggest you do so, to get any available updates and to get more support.

  41. I just want to say a huge THANKYOU!!!! you have saved me so much time and money! The elusiveness of my problem was driving me crazy and your solution was brilliant!

  42. Our 2012 Ford F150 has recently been having problems with the radio/sync. Prior to it acting up, there will be a very large popping/banging noise that sounds as if it is coming from the speakers. Once this happens, the screen goes blank with the exception of the time flashing in the center of a black screen. We deleted our phone and resynched everything and it will work for a while, and then we will hear that low bang again that sounds like it’s coming from the door and then the radio/sync goes out. When I heard this noise, I thought something had been thrown at the vehicle, that is how loud the pop/bang noise is. Any ideas what this could be? Thank you.

    • Unless you have driven over 36,000 miles, I believe your Ford dealer could check this malfunction out — and it could be covered under the Bumper-to-Bumper warranty. It sounds like your radio amplifier is having power surges… not sure if this is Sync-related. If your radio power amplifier is tripping out the main processor then it will override other nav system functions.
      I would highly recommend taking your vehicle to a Ford Service Department for review – they will run a diagnostic to identify the problem. They’ll discuss solutions with you as well.

      • We will definitely do as you have suggested. Unfortunately, we are way over our warranty, but appreciate your feedback. Thanks. Holly.

  43. The Sync Touchscreen goes black on occasion due to “System Maintenance”. Ford should email a heads up as to when this is supposed to happen in order not to stress out the owner. At least have a message appear on the screen when this does occur.

    The Navigation system should understand voice commands. A Pizza parlor is not a Police Station. Another thing about the Navigation system is that it forces you to take your eyes off the road to select a line number from the POI screen.

    The low tire pressure sensor system should have a better way of resetting after proper tire inflation. Mine mysteriously alerted me to a low tire pressure reading although the tires are properly inflated. No matter what I’ve tried the sensor will not reset. Why not just have where you OK to indicate the tires have proper inflation.

    • Interesting…. a computer that gives you an alert through e-mails… I know it sounds like a good idea… but my desktop computer needs to be rebooted and receives “updates” at least once a week from MicroSoft. Your Sync system (also made with help from MicroSoft) probably needs to reboot at least once a week. It won’t do this while your vehicle is turned off — it would only come on during operation. I would suggest allowing the system to maintain itself without worrying about it.
      The navigation system uses Nuance sound recognition software… so technically pizza parlor and police station are indeed related… the letters and the number of syllables are what triggers the recognition. Maybe try to pronounce these words differently (and with less background interference) for better recognition.
      On you tire sensors, you may need to have a Ford Service Department review them. These sensors actually based their feedback on temperature. If you’ve got your tire pressure correct (in all tires), then the sensors should reset when travelling in excess of 20 mph for more than two minutes.

  44. 2013 Taurus Limited, no navi. Suddenly the ambient light over the driver door controls will only glow red regardless of which color is chosen on the screen. One of the colors chosen will turn off the lights over the driver and passenger door controls. The other colors chosen change everywhere else except over the driver window controls which remains red. I have tried a master reset, no help. Have not tried the battery disconnect yet. Any ideas?

    • I don’t think what you’ve got here is a “resettable” function… it seems like your LED color diodes have “stuck” on red. I would recommend visiting your Ford Service Department for a review and they will suggest solutions.

  45. Same car, update Gen2 – V3.6.2. The temperature display is VERY slow to update. If, for instance, the car is used in the AM when the temp is 65 and then sits for some hours until the outside temp is 90 the temperature won’t start updating until the car has been driven several miles. When it finally starts to change it will jump up 5 or so degrees at a time until the temperature is correct. I was told about 5 months ago that Ford was aware of the problem but didn’t have a fix yet. This also affects how cold the AC blows when it’s hot in the car which makes things uncomfortable for a while. Have you heard anything? The problem started after the latest upgrade which I wish now I hadn’t done.

    • No, I haven’t heard of this being an issue. I do know that some of the 2015 models are coming out with a Gen 2 v 3.7 software version for the MyFord Touch. This typically has the A-5 SD nav card as well. I’m not sure what fix they would have for this outside temperature display. If you have your Climate control on a set temperature and not the Auto function, wouldn’t that maintain your fan speed?
      It sounds like you have already checked with your Ford Service department about this. Touch base with them to see if they has received a Field Service Advisory on fixes…

  46. I have a 2013 ford focus st. Last night after driving for a few hours, my serious xm radio began to shut off intermittently. This morning it is doing it with 30 seconds of turning it on. If I press the M button on my steering wheel I can switch to another set of Sirius xm channels and they work for 30 seconds.

    Software version is 4.30.13171_product. Not sure if maybe updating software might help situation or resetting the system might help?

    • I’m not sure if software updates would have much to do with this… Sirius uses a different received for it’s signal and it’s ported into the radio head. The program could have been Sirius’s signal getting distorted. Visit and follow instructions on refreshing your signal. This could solve the issue. If possible, swing by a Ford Service Department and have their Service Advisors review this. A tech might have to plug into your system to do an overall diagnostic.

  47. I have a 2012 Ford Focus Hatchback SEL. 51k miles. While driving there was a load popping noise through out the speakers and the screen on the radio went black. When this happens I am unable to turn on or off the radio there is no sound. Just a black screen that shows the date and time. The only thing I can do is remove the CD and change the clock. I have checked all the fuses and did the hard reboot with removing the black wire from the battery. Nothing worked. I had No radio for about 3 weeks, then all of a sudden while driving the radio came back on everything worked for a week. Then the pop noise happed again and now once again no radio, just a black screen. Both times this happed, I did have a phone charger plugged into the USB. Please keep in mind I never synced up my phone and according to Ford Sync I have the latest update. I bought this Car in March and this is the 3rd time the car had to go to dealership.
    Thanks again for any advice.

    • I strongly recommend getting a 12-volt plug in charger with a dedicated USB port for charging your phone. Apparently smartphone energy demands create a HUGE drain on the built-in USB port. Using a 12-volt charger will charge your device much quicker and create less demand on the Sync system…
      The way these systems are wired, something plugged into the on-board USB port gets precedent in the booting process.
      In any event… I would have your Service Department run a complete diagnostic to determine the root cause of this problem… it could be related to the APIM (the main processor control) — and this is covered under the bumper-to-bumper warranty.

  48. I have a 2013 Ford Explorer with touch screen my radio wont turn on sometimes I have to turn off the truck and turn it back on

    • Do you leave items (iPods, phone chargers, and other equipment) plugged in all time? These items can interfere with the start up procedure and prevent the radio (or other equipment) from turning on in sequence. Next time you’re visiting your Ford dealer for an oil change, have them do a diagnostic to see if there is an issue with the APIM (the processor that handles the commands internally).

  49. My Ford Edge has just recently started showing a “driver door ajar” message even if the door is closed. You have to open and close the door a few times before it will go away. There have been a few occasions that it has killed the battery and we have had to jump start the vehicle. Any suggestions?

    • Unless you have some OMB-II equipment,then visit your Ford Service department. This really isn’t something you can “fix” through a reboot. You would have to determine if you have a sensor failure, a switch issue, an issue with the line, or something else…

  50. I have a 2013 Ford Fusion with touch screen system. This morning when I turned the car on the Audio system won’t turn on. Everything else seems to be working correctly. I have tried all of the available buttons to turn the audio from off to on, not just the touch screen, and still no audio. Turned the car off and back on, still no audio. I then did a system restart, still Audio Off and can not be turned on. Again, all other functions work fine including Sync phone. Thoughts?

    • If you have a MyFord Touch system, there was a software update in late 2013. Do you know if you have system 3.6.2.? To check your software status you may want to visit If you haven’t registered and set up an account, then do that. This site will give you instructions on updating your system. If you are still having problems, I would suggest a hard reboot… a blob on this site (click here)
      If you do not want to try this, then please visit our Ford Service Department for assistance… they could check to see if there are any additional concerns…

      • I have done the software update about 3 months ago which resolved some other issues I’d been having. I will try the hard reboot. Thank you.

        • Just as a follow up. I started the car that evening to head home from work and everything is working fine without me doing anything else. seems to be just a glitch that fixed itself. Thanks.

  51. Hello! I have a 2013 F-150 Lariat. I have checked the website and I have the latest software upgrade. I have also tried all of the methods described on here and elsewhere to reset the system (pulling the battery cable, fuses, etc.) My problem is this: the touchscreen will not respond to anything when I touch it. It’s as if the sensors are dead or something. It just quit working out of the blue. I can use the manual controls below the screen to control the radio, Sirius, etc. It will still connect to my phone (as long as I hit the bluetooth on my phone, obviously when I try to hit “connect a phone” it does nothing. Heated seats won’t turn on because the only way to control them is on the screen. I intend on taking into service, but I ran across this and figured I would at least see if this was a common problem. It’s strange, because all of the media and phone items function just fine, but the screen itself is completely dead to touch (the display is fine, but it is stuck in the four quadrant look since I can’t change the screen). Any input would be great, if I need to take into the dealer, that’s no problem. Thanks in advance, and appreciate it.

    • Thanks so much for your question — I believe I might have an answer… One time before I ran into this same phenomenon. There was an F-150 with a “frozen” screen and the reboot process did nothing. I found a tiny piece of hard debris had fallen at the base of the screen and caused the whole issue.
      So here’s my recommendation… on a bright day… take a fine hair brush (like a thick water color brush) and a pair of tweezers with a fine point.
      Carefully look at the bottom of your touch screen (this is where brightness will help). There is an area of the screen that has a very thin “seal” and then the hard plastic frame that makes up the edge of the touch screen. If a particle of something (i.e. a broken bit or plastic or glass, a chunk of dried goo, etc.) has fallen to the base, then this item can be putting constant pressure on the screen. Use the brush to clear this thin “zone” and, if needed, use the tweezers to pull out any debris. Once this thin “zone” is completely cleared, then do the hard reboot (the battery cable thing). After this, everything should be back to normal. You see, if there is a constant “push” against the touch screen, then no one touch response will work.
      Otherwise, if you can’t find any debris, then yes, you will have to visit your dealer for a service review…
      Good luck!

  52. I have a 2011 Ford Edge. My touch screen has gone back and forward working and not working (totally black). Without doing anything it fixes itself as well as goes dead. However screen close to the millage count reads “NO AUDIO”. What should I do? This has happened 3 times in two months and is driving me crazy!!!

    • I know you’ve probably thought of this, but have you installed the latest software update (v3.6.2)?
      The “reboot” will only do so much if you’ve got the wrong software, or if there is an issue with the APIM.
      I believe that if you’ve got MyFord Touch (in a 2011, 2012 or 2013), then Ford extended the warranty on your Sync system for five years, so it’s still under warranty. Why not visit your Ford service department and have them do a complete diagnostic?

  53. Thank you so much. I do not have the MyFord Touch but I have a 2011 Ford Fusion that died after getting a jump start. My menu would only say no phone and the Bluetooth symbol would not appear. This master reset worked perfectly. Thank you

  54. I just purchased 2012 f150 Platinum. The navigation screen and all options can be seen on the but they do not respond to touch. There appears to be a air or moisture bubble behind the screen. How should I proceed?

    • This sounds like a rare occurrence… I’ve never heard/seen an air bubble develop in between the “skin” and the screen. Yes, I’ve heard of people never removing the “protective” screen placed there at the factory and – yes, it can interfere with the touch capability. I’ve also screen small bits of debris collect at the bottom of the screen and lodge in between the outer rim and the touch screen – thus forcing it to always feel the debris and defeat the touch capability. In that case you could dislodge the debris and everything will reset.
      But, if you’ve got an air bubble, then let your dealer’s Service Department know. This may still be covered under the warranty.

  55. I have a 2011 Ford Edge and I did a software and navigation update from CDS purchased through Ford direct just recently. Everything worked fine for a few weeks (or a month) and Monday I could no longer sync phone. In fact, if you press the phone button – nothing happens (goes nowhere). I get message to contact dealer. Please help.

    • Have you set up an account with You would be able to download the latest software and do a self-install — which is what you probably need to compliment your nav update. Otherwise, try a hard reboot process (explained elsewhere in the Blog, you can search for it).

  56. I have a pre-owned (Certified) 2011 Ford Explorer with 31k miles. The MyFord Touch screen has gone completely black, not showing anything. While searching for cause and solution, I came across this FordTechLane. I have gone through all the write-ups. I have set up account with Support.Ford.Com, checked my sync version and was instructed that I have the current version (Gen2-V2.4) updated December 2010 on my vehicle. This cannot be correct since I know there newer versions up to, if not beyond, Gen2-V3.6.2.

    I have tried to follow your recommendation as to removing of fuse #29 and/or the “hard reboot” process. I have done the hard boot procedure repeatedly without any luck. I don’t have a dealer to go to because this vehicle is in Nigeria. Nice, good looking vehicle, fun to drive with people stirring at it with envy and admiration. My fun, however, is dead or gone without the screen (no radio, phone, cd, navi, etc).

    Is there anybody with similar experience in Nigeria? Please Help!!!

    • Good to see you have registered with
      When an owner does a self-install, and they take the USB flash drive back to the computer where they downloaded the update, they can use the installation software to “report” the upgrade and it will modify your file to show the Ford website that your vehicle is up-to-date.
      I’m not sure if your vehicle is one of the few that can actually upgrade again to version 3.7.1
      If, with the hard reboot you are still coming back with no MyFord Touch screen, then there may be more problems. As Ford service department would need to run diagnostics to determine that plan for repair… I’m not sure if you’ve got a hardware issue with your main processor… the screen could be “dead,” or any of several other issues may be going on.
      Contact Ford Customer Service at 800-392-7653.

      • Thanks for your response. I have never had the Sync/screen problem while driving the Explorer in USA before shipping it to Nigeria and so was not aware or have reason for an upgrade. Now, what a time and place for this predicament.

        I have sent an email to Ford Customer Service but if you or anyone could come up with a solution, it would be highly appreciated. Is this something OBD II could dictate or reset?

      • Last communication with you was on about February 5, 2015. Ever since then, the MyFord Touch screen on my 2011 Ford Explorer has remained blank, as in black and does not come on. I have not heard from Ford Customer Service after leaving messages with them at 800-392-7653. I traveled to Houston, Texas in April. The two Ford Dealers that I explained the Sync/Touch problem to basically told me that they have to have the vehicle (vehicle in Nigeria) in their service shop before they can help me. I can’t afford to export and re-import my vehicle. So I am up against a rock and a hard place.

        I read on this forum where a Charles from Nigeria had posted a similar problem on April 23, 2014. Do you know if he found a solution way to resolve it in Nigeria? My email is on record. Could you have him contact for mutual help? Or better yet, he could reach me at +234-8080836384. Thanks.

  57. dear sir , thx for your help , im trying to upgrade my ford edge 2011 sync touch , register in support and download upgrade , go to my car , put the flash and starting the process , in the first screen when system restart , sync turn off and never return back up , i tried remove fuse several time , tried also hard reboot process you mention and in each time sound return back for 2 min and show ( Audio off ) again with black screen in each time . hope if you have a solution to this problem

    • In reviewing what you’ve said I think you have a 2011 MyFord Touch system with the earliest version of software… It may not work to try and update it to version 3.6.2 (since there were about three updates in between).
      I would recommend visiting a Ford service department… your year of vehicle has had the warranty on the Sync system extended for five years (unlimited miles)… you may even have some other issue that they could check by running a complete diagnostic.
      In any case, it sounds like you may have started the update process correctly but “stopped” the process in a critical place… this may have damaged your equipment. The download process takes almost 30 minutes and the vehicle has to be running the entire time… if you turn off the car, or stop the process you would have to “reflash” the APIM.
      Once again, see your Ford service department.

  58. I own a 2011 Ford Escape. The Sync works flawlessly until I open the hood to check fluids etc.. My wife loses the sync to her phone everytime I open the hood. The car is always off when I do this. Everytime I check the oil etc., I know my wife is going to report to me she had to re-sync her phone. I know this is a weird one, but I thought possibly others have experienced this and that there is a reason such an anomaly could be happening. Thank you.

    • You win the “weird” trophy for this!
      I’ve never heard of this happening. Ever.!
      However, I do know there is a electronic sensor that is triggered when your hood is opened or partially open.
      I would suspect there is an electrical ground issue afoot and this causes additional issues in your vehicle.
      Please check with your Ford Service department – I’m not sure if this is a warranty issue or not.
      But your Ford Service technicians could run a diagnostic to determine what, if anything, is causing this issue.

  59. FWIW – I had a non-touch 2014 C-Max with the dead-battery-then-media-clock-won’t-set issue. I had one paired device, my phone. I had given up after trying this and that, was going to bring the car in – but took a trip, decided to turn bluetooth off on my phone just for grins before we started. Once it had been off for an hour, the bluetooth indicator in the car next to the clock display turned off – and then the clock was settable.

    • Good feedback… have you got a Sync support account at
      If so, please check to see if there is a software update for your vehicle.

  60. Hola tengo una explorer 2012 y tengo el siguiente inconveniente.
    Mi consola sync no enciende. ¿A que se debera esto.?

    • Así que, ¿tiene usted un explorador 2012 con MyFord Touch?
      Al encender el vehículo encendido, es el negro centro de la pantalla de la consola? ¿Qué sucede si se pulsa el icono “voz” en el volante?
      Tenga su creado una cuenta ( es gratis ) al y registrado su vehículo?
      A 2.012 Explorer tiene una extensión de garantía para cubrir cuestiones MyFord Touch hasta el año 2017.
      Si usted está teniendo grandes problemas que podría debido a la necesidad de hacer una actualización de software (ha habido al menos tres ya que el vehículo era nuevo ) o puede haber un problema del equipo ( si es así, por favor, consulte a su departamento de servicio Ford).

      So, do you have a 2012 Explorer with MyFord Touch?
      When you turn the vehicle on, is the center console screen black? What happens if you press the “Voice” icon on your steering wheel?
      Have your created an account (it’s free) at and registered your vehicle?
      A 2012 Explorer has an extended warranty to cover MyFord Touch issues until 2017.
      If you are having major problems it could because of a need to do a software upgrade (there have been at least three since the vehicle was new) or there might be an equipment issue (if so, please see your Ford Service Department).

      • Hello, thank you for your soon answer.
        I am in Venezuela and I can not creat an account at the support.
        What shull I do.

  61. Recently bought a 2013 Ford Fusion Se certified with 16500 miles on it. Owned it for 3 weeks,during which I have actually driven it 4 days. The rest of the time its at the dealers with an issue witht the backup camera. Screen fades to black,then pops up saying not available contact the dealer. They at first said,oh you just have to shack the gear shift lever.. Really,duh? Next they said,oh you had it washed at the car wash( I didn’t) and that off set it.. Again,really? Now they said,oh the camera is “burned out” and they are putting a new one on it. They “hope” it helps..
    Yes,its been updated,yes,rebooted,yes new battery,fuse pulled,blah blah. Got it back tonight and it did it again,and NO shaking the shift lever didn’t help,can’t imagine that being a “fix”?.! Called them and they said,bring it back we will put a new cable on it to connect.. The garage has had it more than I have,and that’s depressing.. maybe the dealer should send the men to school and learn more on these issues.. I love the car,and fyi,NO PHONES connected(had not had it long enough),nothing attached or charged so please don’t imply that. Any more clever ideas?

    • Has your vehicle been in a rear end accident? If so, in the reassembly it might not have been put together correctly. You said it was certified, usually a CPO unit can’t have a major accident, so let’s just say, that there are a multiple list of things that could be wrong. Stick with your Ford team, you are under warranty (for certain items) so you should be handled with the camera change.

  62. I have a 2014 Ford Fiesta and my sync system seems to have the same issue of not connecting to my phone and not playing any music from any source. I have done a master reset and nothing what can I do to resolve this issue?

    • Is your phone properly paired?
      Is the Bluetooth on your phone turned on?
      Are you using voice commands to connect to music?
      What kinds of phone do you have?

  63. I have a 2014 Ford Fusion. While driving my information screen went white then started to post error messages, like blind side warning disabled, then eventually went back to normal. A week later I was using Bluetooth on phone and was disconnected and the screen went crazy again and I couldn’t use the talk button anymore. I brought it to the dealer and it didn’t happen for the 3 days they had the car, but when I went to pick it up the talk sync button still didn’t work so they had to fix that and re sync my phone. But I am now concerned that this may happen again because they didn’t know how to fix it and it just reset itself.

    • What kind of phone do you have?
      When you say “using Bluetooth” I am assuming you mean you were streaming music (stored music or streamed music such as Pandora)…
      You probably didn’t know, but if a screen “goes crazy,” if you get a chance to pull over and turn off the car (even open a door to completely power down everything), then if you start the car again it usually does a soft reboot and clears the problems…
      I know it sounds weird, but do you drive near, park near or get your car around a radio transmitter of any kind? Stray powerful radio signals can badly distort the Sync system’s operations.
      Keep in mind, you have the bumper-to-bumper warranty for 3-years or 36,000 miles…
      It’s very rare, but sometimes the APIM or other integral components of the Sync system fail – that would be replaced at no charge under warranty.
      In any case, follow the instructions in the Reboot Workshop blog to do a reset on your system, if needed.

      • I have an I-phone and I was talking on it through the car speaker when I got cut off and the screen went white and then kept flashing error messages. When I started the car the next day to bring it to get serviced it was doing the same thing and I couldn’t use the GPS or the hands free speaker system. Evidently the system reset before the technicians could figure out what caused it, so it could happen again. I was driving in 3 different locations when it happened, and I don’t know if radio transmitters were around.

  64. I have a 2013 explorer xlt with the myford touch. My problem is this the sync system boots up and displays correctly changes functions from the steering controls but the touch screen doesn’t respond at all the me touching it. I have held my finger on the screen for a few minuets and I have tried the battery trick 7 times with no luck. I cant access which version on sync I have I downloaded the update and the system recognizes it and tries to install but alas the you have to touch the screen to install it which I cant do. any suggestions?

    • Thanks for your question…
      First of all, did you purchase this Explorer new?
      Do you know if you have the latest Sync software (version 3.6.2 at least) installed?
      This issue (I believe) is covered by the bumper-to-bumper warranty.
      I don’t mean to sound condescending, but have you been able to use the touch screen functions in the past? Pressing your finger to a screen and holding it there will not work.
      I have (rarely) seen instances where there has been a tiny broken particle that has fallen to the base of the frame that surrounds the touch screen. The article was very small, but wedged in between the screen and frame… because it was lodged there, it prevented any touch on the screen to be “read.” Check for anything that could be causing this problem and clean it out.
      In any case, visit your Ford dealer for getting this issue resolved.

  65. I own a 2013 TAURUS SEL I was driving along and the my touch screen suddenly went blank and attempted to restart and display sync Powered by Microsoft then the screen blank again.
    I Remove the clamp from the battery and I check the Fuse box but same problem not working just restart and display sync Powered by Microsoft then the screen blank again.

    • First, do you have an account set up at
      If you did, then you could check to see if you have the latest software for your vehicle.
      Sometimes a recurring issue like this is “out-of-date” software.
      Otherwise, visit your Ford service Department, they can run a diagnostic to see if there are any additional issues.

    • Yes I have an account at
      And the last update was in April 2012 also I was visit Ford service Department
      Before this problem and I ask the service Department to update my touch screen
      But no update acquire. When I got this problem I visit service Department again
      And they tell me you have problem in unit- central proc and unit- display But as we know if there is Problem in central proc the touch screen will by not working?!!
      What can I do to resolve this issue?

  66. I have explorer 2014 limited and my problems is:
    First, I have issue with my touch screen I cann’t use it and I hang with it I want to fix it.
    second, I have SD card I can not take out the SD card or I need to Eject SD Card but I can not it is stuck inside please help me to fix this problems
    Thank you

    • I don’t know what you mean when you say you have an issue with the touch screen… PLEASE KNOW that a vehicle console screen is not calibrated to work like a smartphone or an iPad screen. It is not that sensitive. You have to poke the screen in the right place. You can’t sweep your fingers across the screen. To initiate some screen activity you have to touch in the appropriate corner (on the color line).
      Drop this line into a url to see a reference site for using MyFord Touch:
      On the SD card, are you pushing it in first? This releases the spring mechanism that holds the card in place. Once released, the card backs out about an eight of an inch, then you can grab it with your fingers.
      If the card was jammed in backwards, then the slot may be damaged. You would want to go to your Ford Service Department to check (and/or fix) this issue.

  67. I have a Sync problem with my 2011 ford 450 Super duty Lariat. (46,000 miles)
    I tried to update the latest software as indicated in the my Ford website and the problems started. The first and biggest problem is that the update took out both my Bluetooth and USB port. Now I have no Bluetooth and no usb. My mistake, I should have left it alone since it was working extremely fine. Tried to hard reboot first as you suggested by removing the battery negative, but no go, didn’t work. Now, In the media section, plays the hard drive only and user device reverts to radio (Sat, FM, AM) no Pandora on usb or Bluetooth and definitely no Bluetooth phone. In the phone pairing it displays no number to pair the phone with either on settings. Ok, so took one the Ford dealer in Daphne and they tried to reboot it but, again no go, same situation. Took it to AutoNation in Mobile Al, they had it for 4 hours under the supervising technician, (which gave me hope) but he could not fix it either! My Question is, who in Ford can Help me? What do I do? Is there a smart doer in Ford that can help me fix or at least direct me to the right repair? I’ll pay up the cost of repair but they don’t know how! Help!!!

    • Yes, I can tell you are frustrated. Have you tried to call Ford customer service? Call 1-800-392-3673 for support.
      I would ask if your service department did a hard drive flash and rebooted the system from new software. It sounds like you might have had a step or two missed when you were doing the software update (which would cause issues with the main CPU).
      If you were near Oklahoma, I would try a few things… but you see, I don’t work for Ford… I’m just a Sync Specialist…
      So please call Ford Customer Service.

  68. Hello. I have a 2013 Ford Explorer with Sync with MyFord Touch. During the past week, while driving and talking on the phone using bluetooth (I have an iPhone 6) the screen for Sync goes black. About 30 seconds later it powers back on…displaying “Sync” then performs “Scheduled System Maintenance” then is back to normal for a minute and does it again. I have pulled over. Shut the car off. Worked for a little bit. I did a Master Reset (which, did not work like previous times) when it rebooted back up all my settings were still there and then it went through the whole screen going black again) When it booted back the second time my settings were all gone and I had to add my phone again (like it should have done to begin with). I went through all that and it worked for a few minutes…then the screen went black again. A few of the times (but not every time) the screen went black a small error message (like you would see on the old windows computers) flashed across the screen so quickly that I couldn’t read it. I finally got a glimpse but not the full sentence. It said something about desktop error.
    This is what I have done to trouble-shoot:
    Master reset
    turn car on and off
    turn phone off then back on.
    removed the Sync from my phone and reconnect it

    What do you suggest?

    • First of all, have you “registered” (there’s no charge) your system at
      Check and see if there is an update… there could be as many as four updates on your vehicle since it was first produced.
      Do any updates as needed. If you don’t feel you can, you can take your vehicle to any Ford Service department and they can handle it. You vehicle should have warranty coverage for any Sync issues.
      This sounds like an issue that was common with one of the intermediary updates. I believe the latest update is version 3.6.2 (or even 3.7.1). The updates addresses errant black screen issues.
      On the topic of using “Master Reset” – I personally don’t know why that feature is there, except for clearing a system before you sell your car or trade it in.
      See elsewhere in my blog on performing a hard reboot – this would temporarily address a black screen issue. The latest software update would automatically clear out old issues and reimprint the hard drive.

      • Hi Vincent.
        Yes, I am registered. Registered when I first bought my car. When I looked, there said there were no updates and my systems are up to date. I looked to make sure my phone and the iOs version was compatible. I went all weekend without an issue and then this morning on the way to work, I got the reboot again. It seems to happen when I talk to one particular person on the phone…which seems odd. I was able to see the error message as well: It is an Application Error: Application Desktop.exe encountered a serious error and must shut down. Then the screen went black and came up on the Sync doing the system maintenance. I just turned off my blue tooth, shut off the car (opened the door) waited a minute and restarted my car…everything was fine. My bluetooth was still off and it did not try to reboot the rest of my trip to work.
        Now, I think (and I am going to test it out this afternoon) that there was something in the set up on my contact list for my friend that clashed with the system. I had an emoji in her contact name. On the screen it showed up as “??” I think that might be the culprit. I removed it when I turned off my blue tooth…so I will see if I have the issue again.

  69. Hi Vincent,
    I’ve been having a heck of a time with the basic ford sync (not MFT) in my 2013 Focus Se… Any tips for me?

    I’m able to connect to my phone (iPhone 5s, iOS 8), and SYNC recognizes voice commands, but i hear no audio whatsoever from the SYNC system. Pushing the voice command toggle on the steering wheel results in the radio’s screen showing something like “System Active” (which i assume coincides with “SYNC, please say a command”, followed by displaying “Listening”.The system responds to my commands, but i hear no prompts or tones. When i go to make a call, the car correctly utilizes my phone’s bluetooth and dials the call, but i hear no audio (ringing, speaking, etc) through the speakers. Switching my phone’s audio to the phone results in my hearing everything through the phone speaker just fine. Plugging my phone into the USB seems to work while playing music.

    I’ve tried doing the master reset multiple times, pulling the fuse for 10 minutes and then resetting, pulling the fuse for 10 minutes – starting the car for a minute – reinserting the fuse and then resetting, as well as disconnecting the battery for 10 minutes. Nothing seems to be working, any ideas as to what may be wrong? I greatly appreciate it!

    • It sounds like you need a workshop on personalizing your Sync System Settings – see the new article I just posted on that same topic. Within the Phone Menu, System Settings, there is a topic call Prompts. My guess is that your voice prompts have been turned off. So follow the workshop instructions to reset to Prompts On and you’ll be able to better use and understand the Sync System.
      As for Mater Resets or pulling fuses, this will have no effect on preset preferences in the Phone Menu (unless you do the Factory Default reset).
      So look the new article over and see if you can set things where you can get more out of it!

  70. Hey Vincent,
    Prompts are turned on and still no audio. The factory default reset didn’t help either. I’m up to date on the software but can’t get it to work. I’m wondering if it’s a hardware issue?

    The dealer I bought it from said they replaced the radio with another from a junk yard focus. I’m wondering if maybe a wire wasn’t connected correctly? Is there any connections from the apim to the acm that would explain the symptoms my cars been having?

    • Well… you’ve got yourself a “sit-u-ation.” If the steering wheel controls can affect the APIM, but there is not audio connection, then I think you’ve got a no-win situation. I would ask the dealer to make this right. Why should they sell a vehicle with this feature and have it unworkable…

  71. Thanks for the reboot tip – it worked! My wife’s 2013 Taurus had a complete battery drain overnight. A jump start, coupled with 30 minutes run/drive time, recharged to battery, but the climate control and sound system were froze up. The negative battery cable disconnect rebooted the system and everything now works like a charm.

    Two thumbs up from a new fan!

  72. Hi, I have a 2011 Edge and have had problems with MyFordTouch screen going black and staying off for anywhere from 1-5 days before it will come back on. It goes black and restarts completely at random for no rhyme or reason. It has always done this but it is happening much more frequently now (like once every month instead of every 6 months).
    Also, I have tried to install the last update twice, but each time the screen just goes black and nothing happens. I let the engine run for 2 and 1/2 hours trying to install the update that was just supposed to take a half hour, but no luck at all.
    Lastly, my 3-yr regular vehicle warranty is expired. Would they charge me to service MyFordSync if I need to take it in or is there an extended warranty for it, being that it has been so problematic?
    Don’t know what to do?

    • First of all, if you have a 2011 Edge with MyFord Touch, then your warranty (on the Sync components) should have been extended to a 5-year warranty with unlimited miles… so please check with your local Ford dealer.
      Yes, you are apparently not getting your download to be accepted… and there is probably a need for someone with experience to oversee this process, so please see your Ford service department.
      Putting off the correct upgrade of your system could lead to a serious hard issue, so please see your Ford dealer and I don’t think there should be a charge since it’s probably covered under warranty.

  73. I have a 2015 Explorer XLT with Sync/MFT. Only had it 2 months! Today it gave a message that it has lost connection to the touch screen. I have no audio whatsoever…not even the beep that happens with all the controls. I tried a system reset with no luck…it deleted my phone and all other settings. I tried pairing my phone again with no luck…my phone won’t find sync/mft. I have an iphone 5s with iOS 8.3. Anyone have a suggestion? I have an appt. at the dealer since the vehicle is basically brand new…just didn’t want to wait 5 days!

    • Apple goes back and forth with its updates – and sometimes Apple’s OS causes problems for the Sync system… In any case, I would proceed with the visit to the Ford service department. They can run a diagnostic to see if you have a hardware issue or some other issue.
      I’ll point this out again, when your Sync system is having a connection issue like this… I don’t think the “System Reset” will do anything. The Hard Reboot process (explained elsewhere in the blog) actually resets the Sync system.
      By the way, iOS 8.4 is the latest update for the iPhone 5S. You may want to update that before trying to pair your phone to the Sync system again.

  74. I have a 2011 Edge Sport. the problem that I have is with the backup assist lines and grid boxes on the screen (or lack of). If I put a new camera in will I need to have it reconfigured by the dealer?

    • You can go to your Vehicle Settings to select or deselect your backup guides…And, yes, if you updated to a new camera you would have to verify that interface with your screen/monitor to ensure your display is correct.

  75. Just checked the 2011 Explorer Sync info, as well as the MySync account info, and both indicate I have the latest Sync software version. What I am seeing is the wrong year when I select “Information — Calendar”. Shows January 2034, unless I select “Go to Today” on the same screen, and then it shows May 2034. Any way to update the year without having to take it to the dealership? (I did just use the touchscreen to initiate a “Reset to Default”, repaired my phone, but still no luck in getting the year to show up properly).

    • Have you tried to do what I suggested in the reboot workshop.
      Turn off the Explorer.
      Open the hood.
      Loosen the nut on the black (negative) battery cable clamp and remove the clamp for about five minutes.
      Reattach clamp. Retighten the nut.
      Close the hood. Start your Explorer – wait about two to three minutes before adjusting anything.
      Then go to Clock Settings and enter the correct time.
      IF if still does not cooperate, then, yes, you will have to schedule an appointment for a review by a Ford Service Tech.

  76. 2016 Ford Escape bought 9-15-15
    Yesterday turned engine on and screen says audio off. Tried touching screen and nothing happened. What can I do and why did this happen?

    • I’m not sure what’s going on with your system. I would turn everything off. Wait a few minutes and try again. If this keeps on, then I would recommend having a Ford Service Tech have a look.

  77. I did the newest update, Gen 2 V3.8, on my 2013 Ford Fusion and it sucks. Theater screen calibration flipped & mirrored and now my Navigation is gone. All worked fine before they update. I was able to get the screen calibrated once I got update done but cannot figure how to get my Navigation back. Any ideas?

    • Since I am unable to sit in your vehicle and see what’s happening, I really am unsure what to do.
      If convenient for you, please schedule a visit to your Ford dealership for a review. There could be some hardware issues involved – they could do diagnostics to determine what’s up.
      Otherwise, I’d do the hard reboot on your vehicle (as described in the article).

  78. Does the extended warranty on the Sync components include the rear camera? Ford is telling me that my camera is bad and needs to be replaced, the APIM is ok but the camera is not covered under the extended warranty Ford added to Sync.

    • I’m sorry, but the extended warranty on Sync components (for certain vehicle made in 2010 through 2012) deals with the hands-free voice-activated system. The rear view camera is another electronic feature on the vehicle but it is not part of the Sync system. However, if you had purchased an extended warranty through your dealership or lender, then it may be covered.

  79. Hi everyone,
    My issue is my SYNC system. I have a 2013 ford fusion and by itself it does change the music 4 to 6 times on the same minute. and turn off the max heat or the max A/C, and when I try to turn the climate off it doesn’t work. I keep pouching the baton but no result.

    Thank you

    • Do you have the MyFord Touch system?
      I’m not sure if I understand, are you not able to use voice commands to control the heat and A/C?
      And what kind (media source) are you using for music? Radio? CD? USB? An App like Pandora? Stored music on your phone?

  80. My 2011 Ford F-150 Platinum has the ford sync with Sirius radio. The other night out of no where the radio just cut off on my. And on the screen it says channel unsubscribed and to call Sirius xm to activate it. But when i call them they trouble shoot everything they can and they say to take it to the dealership. But i dont think its a dealership problem because everything else works besides the Sat channels( Sirius radio) PLEASE SOMEONE HELP ME!!!

    • This is unusual. To receive Sirius you have to have a plug-in module for your radio head unit. And, of course, a connection to a satellite antenna. Obviously, if you had a Sirius subscription that is active, and if you call Sirius to “refresh” and acknowledge your receiver, then you can receive and play their channels. I don’t understand why Sirius would direct you back to the dealership – unless you had an active Sirius radio and the subscription ran out – and you didn’t want to pay to renew it. Sometimes dealers active Sirius for a trial subscription and let the customer continue it on there own dime. Really the only thing a dealer could do is check to see that your radio and the Sirius module is working. It seems that getting Sirius to really solve the problem may be the issue.

  81. I have a 2013 Ford F150. My screen is black. I can not hear the radio. I took to local ford dealer. they replace the apim. worked when I got it back. got home turned the truck off. got back in later same issue, black screen. I unplugged the battery for 10 min. still not working. Sometimes I can drive it for a while, maybe 20+min and it will automatically start. after I turn off the truck and restart same problem. Any suggestions?

    • I would recommend going back to the dealer. There are many levels to a computer. They may have replaced a part that had failed because of some other component. Please ask for further review of this matter.

  82. I have a 2011 Ford Edge and I have not been able to get MyFord touch working for over a year. I do not have access to radio, can’t sync my phone, no voice control and reverse camera. The screen has just been blank. Thankfully, I have the climate control feature on my steering otherwise driving the vehicle would have been really uncomfortable. I have been to the dealers and they have told me that they cannot provide me with a warranty on the vehicle as it wasn’t acquired directly from them. (Currently not based in the US or Canada) I’m being asked to pay in excess of $2,000 to order and ship the part which I think is ridiculous. I just learnt about the extended warranty, did a check and discovered that my vehicle is covered even though the dealer is telling me otherwise.
    Is there any other way I can claim this warranty and get the screen working (I really don’t mind paying for the shipping) or anyone I can call to help

    • Yes, certain 2011 and newer Ford vehicles equipped with the MyFord Touch system have unlimited miles and five year warranties on the Sync components. Please contact the Ford Customer Service department at 800-392-3673 – since you are overseas there will have to be some special arrangements made. You may need to have the system repaired or replaced. Ford would help in making arrangements with your local Ford dealer.

  83. hi, I am having problem with my ford escspe2013, when ever I on the AC and adjust the temperature say to LOW, after some time like 5 minutes the temperature will automatically change to 24 degrees. kindly hell me out.

  84. I have 2013 Edge Sport and only recently I am getting INSERT NAV CARD error. I have tried popping the card in.out several times, but no luck. All other options working perfectly. Has the card gone bad? My other car 2015 Explorer XLT has a working Nav Card, can I use that card to rule out any issue? Any suggestions ? I have not gone to the dealer yet but I was planning on it soon. Pls advise.

  85. Started my Ford 2012 Explorer and MFT screen was black – no radio, no phone connection! Wanted to follow suggestion to pull fuse #29, but the location of the fusebox made me try disconnecting the negative pole of the battery first. The first time disconnecting resulted in AM radio playing for about 30 seconds and MFT home screen briefly coming on and then black screen again. Disconnected the negative pole again, left it disconnected for 2-3 minutes and reconnected…Voila, system works like charm and this suggestion saved me a trip (and money ;-)) to the dealer.

    • Good work!
      Have you registered/opened an account with
      It’s free and it’s an online source for information and updates to your vehicle’s software.
      The 2012 Explorer has had at least three updates (if I recall correctly)… you probably need to get a new, empty USB thumb drive and download an update and transfer it to your vehicle.
      It’s worth a check!

  86. i have 2014 escape there is no sound on radio volume works few sec. and goes out for days comes back on might last day or 2 goes out

  87. 2011 Ford Edge SEL. Problem/Issue: BLANK TOUCHSCREEN. Disconnected battery positive terminal numerous times, remained BLANK; remove, placed back FUSE #29, even replacing with a new fuse, stayed remains BLANK SCREEN. Second experienced, first experience was successful by disconnecting and connecting positive terminal (Battery). Any recommendation or suggestion. Many Thanks……

    • I see you have a 2011 Edge… you were one of the first to have the MyFord Touch. This initial release did have several issues with software and hardware… First of all, if your screen is blank, despite all of this reboot efforts, then it appears you have have a monitor or major hardware issue. Please schedule a visit to a Ford Service Department. I believe you may have been granted the extension on your Sync Warranty to 5 years with unlimited miles… you are running very close to the end of this extended warranty period, so call your Ford store today… They might cover replacement and/or repair of the system. And, in any case, there have been at least three software updates on your system which need to be installed before getting everything set back to normal.

  88. I have a 2010 Ford Edge SEL with the Lync system. The screen remains completely blank so I have nothing. It sounds like it might be a fuse issue, not a re-boot issue. If I hit the power button, then the screen goes from completely black (no power), to slightly lit up black and the time appears in the top right corner for 2 seconds, then it clicks and goes back to completely black. Any suggestions on this?

    • Well, if you have no screen, then it is a power issue (and possibly a fuse issue). Otherwise, the issue might be your software and/or the operating system. Register your vehicle at to verify the software system you should have. You may need to visit a dealership to get this corrected – but I don’t think it would be considered a warranty issue.

  89. 2013 F150 FX4 Crew Cab. My issue is that whenever the weather starts getting cold, the SYNCH System stops recognizing either of the USB ports as well as the Navigation System’s SD card. This ONLY happens when the weather gets cold. I have tried starting the truck up and letting it run before I leave for work, and I have tried removing and replugging the USB and the SD card into their slots but that has not helped either. Once the weather warms up in the afternoon, everything is working fine again. I live in Texas on the coast so I’m not talking about minus degree temps, the past week its only been in the low 40’s. I have approximately an hour drive to work so having everything woring si a must. Thanks for your help

    • I’ve never heard of this issue… but judging from your truck’s age, I would check to see if you have a software update to install. Go to If you haven’t done it, register your vehicle, and it will give you info on your software status…

  90. I have a BRAND NEW 2015 Ford Mustang with a simple Sync system touch screen.. but it freezes, reboots, cuts off calls, shows me the rear view camera while driving 60mph down the road and essentially does whatever it wants to when it feels like it 3-4 times while driving on my way to work (30 min trip). I thought, “well I guess this is the new normal..buggy unreliable software”. Heres the problem though.. I recently rented a chevy vehicle (trax) to go 2000+ miles from DFW to Washington DC and do you know how many times the system rebooted while having GPS and Bluetooth phone and music running?? NOT ONCE! during the whole trip..NOT ONCE!… in 40 hours of driving. I brought my Stang in to the dealer and they reset it … didnt help … they replaced the APIM system ,,helped for about a month then started again.. I even bought a Go-PRO to prove and journal how often this system kept rebooting .. they currently have it again … 5+ times into the dealer for this issue and I have come to the conclusion that it you want the entertainment system to perform reliably … get rid of it and get a 3rd party one installed. I heard all the excuses on here about its a PC and dealing with all these “conditions” but I have experienced other systems and this is NOT NORMAL. The sync system is tragically flawed and I suspect that is the reason they are dumping it for the Sync 3 which is on a completely different platform. I have resigned myself to either ripping this thing out if they cant get it right or getting a 3rd part system installed I don’t care if I lose the voice commands and steering wheel interface … it doesn’t work half the time anyways. I just want something that does what I tell it consistently. I will not be taking the car back for a refund because I love the car but if there there was a stronger word for “hate” would accurately describe how I feel about the sync system … I am beyond frustrated with it. Sad because it was one of the touted features only to be full of bugs and unreliable.

    • Eddy, I’m sorry you’re having to deal with this… I have worked with thousands of customers and have only seen this kind of “fail” just about three times. I suspect there is more to your story than your dealer has discovered. You know, in some cases, I’ve found that a customer was having major issues and it was related to their phone and the Apps they used and the way they used them. In your case, it sounds like replacing the APIM is just not enough. How far have you gone in trying to get assistance from Ford Customer Service? If you haven’t already, contact 1-800-392-3673. You may want to request a field engineering review on your system.

      • I called them, Ford Customer Service twice, and they sent me to the dealer… and the dealer is friendly and is trying their hardest to correct but keeps falling short. I have not asked for a “engineering review” .. the dealership informed me last night that they had a call into the “tech hotline” to see if they can get some answers. Just very frustrated… and have nearly given up on this system … I’m about to take it to a car place and have them just install a hardline AUX into the speaker and bypass the sync system since it just gets in my way while driving and distracts me from the road while i look down to see what it is doing… kinda unsafe. Do I just call the # and override the dealership? Do I ask the dealership to request the engineering review? .. if you want to see the symptoms I can post a dropbox link to the video so you can see the behavior for yourself.

        • As far as apps, well i use google maps, pandora, and the built in music player on the iPhone. I once suspected the same thing so I stopped connecting my phone to the system completely and resigned myself to just using the AM FM radio .. and you guessed it … it rebooted and failed anyways… I just laughed because punching it would just hurt my hand and car …..

          ok just a quick follow up … looks like they replaced a different set of components. Lets see how it goes. So far so good. I drove it home after pairing it and making a few test phone calls and it was solid. Crossing fingers!

          • ok last update.. its been about a week and the system is now rock solid!!!! No reboots or dropped calls ….FINALLY! They replaced the screen on the system?? who knew? if you want, I can get the exact name but that is what it boiled down to … a defective component in the screen which caused the Sync system to reboot randomly…. the tough part was that you couldn’t tell the screen was bad, every now and then a weird screen would show up but nothing to really call your attention to it.Glad I took pictures and documented it for them, they said it really helped. OK Off to enjoy my STANG!

  91. 2014 Escape with the base Sync system (no Touch).
    I had the ‘dead’ Sync syndrome tonight: Start car after shutting it off about 45 minutes earlier with FM radio preset playing, stopped with door opened as usual. No Sync info on display except the date, and bluetooth indicator (phone only sync’ing this time with my headset), and none of the entertainment console lights come on. Tried turning the console on/off with that button several times, even stopped the car, turned it off, pulled key, and opened driver door to no avail.

    I applied the latest available Sync update, 4.4, for my system last April.

    The only other issues I have had since that update have been 2 occurrences of the notorious USB flash drive with MP3’s getting something to the effect of “index full, some songs may be skipped”, then no usage of the flash drive at all for media playback. It fixed itself both times after a few days of starting/stopping the car without the flash drive inserted. BTW, it seems the latest Sync update, 4.4, no longer has a system reset option that I can find – small-town dealer’s mechanic could not find it either.

    After reading this forum (a bit – too long to read all at one go), I got the idea to try turning on the radio without the flash drive, and it worked! So is that enough of a reset, or do I need to run soft or hard resets? If hard, and I don’t want to mess with the battery cable, and do it via fuse, which fuse(s) do I pull? There seem to be 3 of them indicating the Sync/radio system:

    F67 7.5A SYNC, Multifunction display, Global positioning system module.
    F79 15A Radio, Navigation DVD player, Touch screen, Hazard light switch, Door lock switch. [talk about a bunch of weird “eggs in one basket”!!!]
    F81 5A Radio frequency receiver.


    • Please keep in mind, that you should unplug you USB, turn off the vehicle. Completely power down (by opening the door and shutting it) and then turning on your vehicle. Then, at some point, reinsert your USB. The use the voice command (after a minute or so) and say “USB.”
      You’ve got a whole lot of stuff on your USB… it should only have songs in folders (by artist)… and be sure there are not other files in there… your system is searching for “updates” on the USB. There are limits as to the total number of songs a Sync system can index (try to keep it under 2,000 or 32 gb).
      Sound like you won’t need to do the hard reboot (with the negative battery cable clamp removal and then the reattaching of the cable clamp).
      And, I never mess with pulling fuses. In your case, I’m guessing it would be the F67 position.

  92. I have a 2012 ford explorer and my backup camera has decided not to work at all. When I put my vehicle in reverse the screen doesn’t change. Suggestions on what the problem is and how to correct it?

    • I’m sorry, but the backup camera is not part of the Sync system… you could have connection issues between your camera and the vehicle, or your camera could have a fault… best to take your vehicle into your Ford dealer for a review.

  93. I just purchased my first Ford, a 2016 Escape, less than a month ago. Twice now in the morning the rear camera has stayed on while I’m driving (all the way to work), the radio is on, but I’m unable to change the station. Is this something that can be fixed with a reboot or should I see the dealer?

    • This is not normal… you see the dashboard display is where the driver (and others) can see needed information. The rear camera is an input that should display when in reverse gear and turn off in forward gear when you reach a low speed 9about 4 or 5 miles an hour).
      I would recommend seeing your Ford dealer, this is something they can address.

      Folks, when in doubt (and you’re having an issue like this that could be dangerous), find a place to turn off the road. Turn off the vehicle. Open the door to be sure the power is completely off. Wait a few seconds. Restart the vehicle. Your electrical items should reboot and (hopefully) be working they way they should.

  94. I’ve had my pre-owned 2014 Taurus limited for about 7 months. I have the sync with mytouch system. About a month ago, I got a message that there was no SD card inserted for nav system. I took it out several times and re-inserted but still keep getting the message. Also, the system began freezing up and doing scheduled maintenance just about every day. Usually I listen to music from my USB port and it would automatically play once the engine was started. Now, whenever I start the engine, the audio is completely off initially, then the FM will come on. After a few minutes, the USB will start playing on it’s own. I went online and downloaded the sotware update and it took several tries before it says it successfully updated but I’m still having the same issues. Should I try to disconnect the battery?

    • One thing I know for sure is… if you have updated your software, you also may have to get a new Nav card… are you still using the Nav card that came with your vehicle?
      I would recommend pulling the USB flash drive from your USB port after you turn the vehicle off. Leave it out until a minute or so AFTER you have started the vehicle again.
      I sounds like you may not have completely (or correctly) downloaded the software update. The system is looking for the program in the USB flash drive to finish the download… and then it is rebooting slowly.
      Yes, I would recommend doing a “hard reboot” with the negative battery cable clamp removed from the battery for a few minutes.. then restarting. (Once again, don’t have the USB flash drive plugged in when you first start up the vehicle).

  95. I have a 2013 ford flex. the computer screen and everything works fine except for navigation…says: “install new sd nav card” i bought one, $150, no go…went back to dealer, he hooked up a laptop to the car and with a program he checked all the devices like GPS, etc…all- good….they rebooted it, download some program for 1 hour on a thumb drive and ran that through the computer system. Did the synch system re-boot…. we un- hooked the battery etc etc….still no navigation…it just reads “main street” no matter where we are, neither the old SD card nor the new SD card gets any response on the touch screen. All other systems are running perfectly. Got any ideas?? my Ford dealer and his computer experts are confounded

    • Where did you get the card? Is it the correct version? Of from a reputable dealer, then I would return it for a better card.
      Has it been corrupted – Such as exposed to a strong magnetic source, or plugged into the wrong of machine, or someone’s tried to copy it, (I would suspect it has)… And, yes, if you update your software, you can’t “back track” and use an older model SD card for navigation.

  96. I have a 2012 Ford Edge with the touch screen, SYNC System with GPS and rear camera. The day I bought it and the next morning I had the black screen of death. I work on a military base in Spain and literally NO dealership in Spain has the diagnostic tools to hook the edge up a monitor and see what the problem is. I have tried all the reboot tricks like the battery cable, pulling the fuse, etc. I call Military Car sales people in Germany and they have told me that the only way to get the system diagnostics monitored is to drive to Germany (22.5 hours away and have a dealer there put the system on a monitor) I have called the Ford SYNC help line and no help whatsoever and basically told too bad. I don’t know what to do at this point as we can’t use the SYNC system at all and with out the monitoring, Ford won’t even authorize any recalls to be done by the local Ford Dealership.

    • OK, let’s see about this…
      You have a 2012 Ford Edge with a touch screen…
      Do you have a SD-card in the in-dash port? If so, what model of card is it? (For example, A-3)
      When you start your vehicle, can you adjust temperature/fan speed/ etc. for the climate at the center console.
      Can you access anything on the radio or from the CD system?
      Are your USB ports clear? Can you put a music flash drive in?
      Use the steering wheel controls to access music?
      Was your Edge originally sent from the US to Spain?
      Or was it made in Europe?

      You refer to the “black screen of death” – I have never really heard this term used to describe a MyFord Touch screen – unless it wasn’t getting any power and/or the APIM had failed completely. Did you ever see this screen functioning?

  97. I have a 2013 C-Max energy, the car has a navigation and no backup camera,
    I bought an after market backup camera and I could not find a place to connect the camera on the back of Myford touch screen, the only empty place on the back of the Myford screen is a MINI USB plug , I ordered the connector (Mini USB/AV ) but I’m not sure if that is where i’m suppose to plug the camera into. Any Advise

    • I’m sorry, but I’ve never worked with the rear view camera. If you haven’t already, check with YouTube or a local auto electronics store.

  98. ’16 F150, over the last 3 days, when I start my truck, the radio screen is black, no backup camera, radio won’t turn on, don’t know if the Bluetooth works or not……I stopped to have lunch, jumped back in the truck and it worked until I shut the truck off. It has worked a few startups but then it did it to me again this afternoon. What is the problem with my new truck that I have only had for 2 months??????

    It does not have a touchscreen or navigation, just a CD player, Sirius, and back up camera…… No idea of the version or how to find the version, it does have Sync

    • If you have a 2016 F-150 I would assume you might have the Sync 3 basic system… What confuses me is that you say there is no backup camera… doesn’t the rear view camera appear in your rear view mirror? If I started the truck and didn’t have the rear view camera display I would suggest turning off the truck. I know it sounds crazy, but open and close the door, then try a restart. See if everything works now… This may not be an on-going issue, but please, call your salesperson to tell him about this and maybe schedule a visit to have a Ford tech have a look to see if everything is all right.

  99. same issue, fixed for now…. pulling fuse 29 from the internal box, letting sit out for a few mins, put back in, let am radio come on and don’t touch anything until reboot complete!

    • As I’ve said, I find it unnerving to go into the fuse box and try to bull a specific fuse and then replace it without the possibility of messing up some other connection or loosing the fuse. That’s why I usually temporarily pull the negative battery cable clamp…. Other readers please note, the fuse that specifically deals with Sync on your vehicle is listed in your owner’s manual… fuse 29 will only work for whatever vehicle this one is…

  100. I have a 2012 Focus SEL with MFT(no nav) manufacture date 10/11. I have been so thrilled with the Sync and MFT features in my Focus that I just purchased a 2016 Escape with Sync 3 for my wife. Wow, very nice. As soon as I got a new iPhone 6s some months ago I started to have booting issues albeit pairing has not been an issue. Between a USB force boot, fuse 79 removal and disconnecting the negative cable from the chassis I have been happily rewarded with the joys of Sync… worth the aggravation. Monday, my transmission control module started acting up so I took it to the local Ford dealer for a warranty replacement. When I got in the car at the dealer the MFT was off. I figured I would do my reboot magic at home since I do not really trust this dealer’s service department. Short story… no more Sync and I am not happy. Advise.

    • So sorry to hear of your problems… it sounds like your service guys did something to block access to your Sync system. Please contact them to ensure that everything is working properly… a reboot doesn’t always restart/reset a system that has been completely powered down. This is why you would NOT loosen both battery cable clamps at the same time… if causes the major electrical systems to sometimes not power back up properly.
      Please have the service guys look into this.

      • Good news. I took my vehicle, as recommended, to Ford service and it was repaired under warranty, free of charge, under Customer Satisfaction Program 12M02. I appreciate this and remain a very loyal Ford Motor Company customer.

  101. Hello, I have a 2014 Ford Flex. The other day my sync mytouch stopped working. When I say stop working I mean the nav and phone parts work but the a/c and radio are not working and the lights to the bottom have of the system are not coming on. Do you know why this is?

    • I’m guessing a) that you actually have MyFord Touch, and b) that you’re saying that the bottom half of your dashboard display screen is not working… if so, please visit your Ford dealer’s Service Department. They would have to review this to see how to address it.
      Or, if you mean the hard buttons on your console don’t let you change stations or adjust the AC, then once again, visit your Service Department.
      I don’t think a “hard reboot” would help.

  102. Does this work on a 2008 Taurus X? The dealer wanted an hour’s labor to perform a “Hard reset”. Is this considered a hard reset for my vehicle?

    My issue is that bluetooth pairs fine and USB sees and identifies my iPhone (and iPad), but will NOT play any music over USB, AUX or Bluetooth—even though I can talk over the system just fine. It has almost no volume and sounds like a radio station 200 miles away. Is all this linked to SYNC?

    • 2008 was the first year that the Taurus X had the Basic Sync and the Sony Nav with Sync systems (this was three years before MyFord Touch was released).
      The sound issue could be that your phone’s speaker volume is set way too low… it’s not entirely the car’s sound volume that control the sound volume feedback. It’s usually the phone’s sound levels.
      Does a 2008 Taurus X even have a USB port? I remember a 3.5mm stereo port (that’s where the AUX input would go)…
      And when it comes to playing BT music on system you have to tell Sync “Bluetooth Audio” and then start the music on your device. I don’t think the voice commands to move to next track worked in 2008, so you would have to use the Double Arrow buttons on the steering wheel to move forward/backward.
      When it comes to the dealer, you are out of warranty. That’s why they would want to charge for a reset.
      You can visit or for more updates and demos.
      Or follow my instructions on a hard reboot:
      The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

      Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood.

      Return to your vehicle and start it up. Let the vehicle run for at least four or five minutes. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).

      You may see the MyFord Touch screen show the a progress screen showing that the system is “rebooting.” Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs. Turn off the vehicle again and open the door (this completely powers down the vehicle). Then restart the vehicle. Within a new minutes the system should be functioning normally again.

      Now you can tap the Pair Phone” tab and pair your phone. Be sure the Bluetooth Setting is turned on your phone. The Sync system will display a 6-digit PIN number when it begins “searching” for your phone. When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices. Tap the Sync tab, your phone will either ask you to enter the PIN number from your console screen, or, with the latest MyFord Touch software, the Sync system will automatically send the 6-digit number to your phone. If so, just tap the “pair” button on your phone and on the MyFord Touch screen.

      The Sync system may ask another question, such as “Download Phone Book.” Pusk the OK to start the download. Android phone users may see a screen appear on their phone asking for SMS access. Check the “Always Connect” box and the OK. Before the phone allows the phone book to download, it will show a secondary screen asking for your permission. Check the “Always Connect” and the OK button. Sync will then complete the download in about a minute or so. Wait for the screen that says “Download Complete.”

      Now, everything should be working better with your MyFord Touch system. Of course, if this process doesn’t work, then please, visit your Ford or Lincoln Service Department.

      The MyFord or MyLincoln Touch system uses an interface module that works kinds of like an automated traffic signal light. It tries to let the onboard computer receive and send commands between the voice system to the various “departments” (such as phone, media, navigation, climate, Sirius and so on). Sometimes the touch screen moves at such a slower rate that it causes the system to slow down or “freeze.” A “freeze” results in a black screen as the system tries to self-reboot. This is why the manual “reboot” with the battery cable helps.

  103. I have a 2016 Ford explorer with the same issue with a little twist. I went into buy groceries with no issues with my vehicle, came out and started my truck as usual but I got the message about lost communication with the touch screen. Twist is this, I read that many lose many functions whereas the only function I’ve lost is the radio portion. Every other function works perfect, ie the navigation, heat/ac and the phone. Will the above fixes work on this as well?

    • I’m sure you’ve done this by now… but if this issues appears. Find a safe way to pull over and turn off the vehicle. Be sure to open and close to door to make sure the power goes completely down. The start up the vehicle again. Usually this clears and resets these issues.

  104. I leased a brand new 2016 Ford C-Max Energi on July 1. The past few days when getting in the car, the SYNC screen doesn’t turn on when I turn on the car. Sometimes, turning the car off and back on fixed it but now this no longer works. Yesterday, I drove home without the SYNC ever coming on and parked it in our garage. 10 minutes later, we got back in the car and the back up camera came up and stayed the whole time we were driving FORWARD to a restaurant. This morning, the SYNC screen is blank and there is no power in either of the USB plugs in center consoles. Help?

    • These are not user-reparable issues. Please see your Ford dealer’s Service Department for solutions to these issues. Should all be warranty issues.

  105. 8/16/2016 C-max Hybrid with dead LCD, GPS, Audio, Backup, voice, etc.
    I removed my USB drive and Nav data SD. Next I removed the cover to the fuse box under the glove compartment. Next the entire plastic fuse assembly was pulled lose and toward me for better access. I removed fuse 67, the one listed for the SYNC. It was a brown 7.5 amp fuse. It was OK. I waited five minutes and installed the fuse. Nothing happen for a 20 sec or so. Then I noticed that the LCD lit momentary with a some sort of SYNC banner. I when to the driver seat and pushed the Start Button. The LCD lit and started some sort of Maintenance Cycle. It ask for the Nav SD. I inserted it. Everything is fine now. My Phone Bluetooth did not have to be re-installed. I was greatly relieved as the car has 36200 miles, just over the Bumper to Bumper warentee limit. I, for one, love my C-max and SYNC 3 human interface. But this Blank LCD episode has my fingers crossed and is making me reevaluate extended warentee deals.
    Also, while fooling with the fuse assembly, a wire flopped into view from above. On the end of the wire was a plastic nodule that enclosed a momentary electrical push button switch. It was obvious that the push button switch was being protected by the surrounding plastic against accidental pressing (from car vibrations) as the assembly dangled hidden in the guts of the dash. I have look on line and in the car manual. Does anyone know what this is? Could it be a SYNC reset? Is it a way to test something from the fusebox position? How strange.

    • Your Sync system is a computer. It’s a computer mounted in a vehicle that bounces down the road in extreme cold and extreme heat… it is processing Bluetooth signals with rolling code technology as it moves across city and countryside where rogue radio signals or power impulses could cause interference and disruption. I would not have pulled a fuse assembly loose – who knows what might be disrupted. You may want to let your Ford service department review to see if there is something that needs to be addressed. A Service Department has the option of working with a customer that is slightly past warranty on the mileage or the age… so it doesn’t hurt to ask your dealer for assistance in this case.

  106. I have a 2012 Ford Edge with the Mytouch system and am having the problems listed here – intermittent issues with the screen and system completely shutting off. The dealer has been of no help. A few weeks ago they replaced my backup camera without updating the programming, then after I got the programming updated my whole Sync system shut down and won’t start up again. After removing the battery clamp the radio comes on for a minute, but the rest of the system will not start up. The dealer now says the touchscreen needs to be replaced ($900) and is not covered under this warranty, which to me doesn’t sound right. Any suggestions as to how to proceed?

    • Are you the original owner of the vehicle? I know that Ford had several issues with 2011 and 2012 MyFord Touch systems. There were at least three software updates that came in to upgrade and address software issues in those years on MyFord Touch units. And, in some cases, those vehicle had the Sync warranties extended. Your Service Department may not have been aware of that. You might ask them to inquire with Ford to verify the warranty issue. I would also try calling the Ford Customer Service line at 800-792-3653 and speak with someone about this issue.

  107. I got a 2013 Ford Fusion less than 45 days ago, nothing but headaches with MFT sync. Worked fine a couple weeks then one morning I go to start my car, no sound from anything, warnings, door ajar, seatbelts, no audio at all. Voice command doesn’t work, the knobs below sync screen will not adjust the radio station it’s like it’s completely froze. Did the master reboot, tried the battery wire, dealer has been very hard to get any help from. Calling ford customer service they gave me the 12M02 code and said most of what’s posted here, major sync headaches. Despite this the dealer still tries to deny there is any extended warranty/fix for the sync, I feel like just parking the car and giving them their defective thing back.

    • Have you gone to to register (for free) your vehicle?
      This site is a good source for troubleshooting issues and getting software updates.
      If you feel your dealer isn’t helping, then I would call Ford Customer Service at 800-392-3673.

      • I have registered, but I’ll give that number a call as well, thanks, Vincent. Also recently the audio will come on at times, but temporarily, and CD only no radio or USB, Volume is locked in can’t change it via steering wheel or sync area, there is so many problems listed and on google so it’s confusing, wasn’t sure if anyone else had this same/similar issue with the sync as I’m having and it being related to the update to 3.8 ( I think ) or at worst, sync needing replacement. Thanks again, and good luck to all experiencing issues.

        • I’m sorry you’re having issues… did you buy this vehicle as a used car? Was it from a Ford dealer?
          I’m always watching and listening to issues people have… the MyFord Touch system is a hard system for some people. Why? Sometimes it’s the combination of the brand of phone, the cell service provider, the cell phone coverage in their area, the usage the customer demands of Sync, the processes (or lack of correct processes) used by the customer, and then there’s Bluetooth interference from outside sources (broadcast towers, strange radio signals, etc.). Rarely, a system’s APIM or the CPU goes down… Not every technician has seen or encountered this, so even some dealerships are not sure what to do. But keep trying with Ford’s Customer Service, then should be able to help.

          • Yes I bought it used certified about 45 days ago, it has about 41 k miles on it, the dealer is a Ford dealer here in Pocomoke, Md. We’re on the lower shore of the Eastern shore of Virginia, Verizon does have cell towers nearby, they pretty much own the Eastern Shore as far as cell/internet. Initially I had paired my Kyocera phone which has 4 g network to the vehicle without issue. After this sync thing started and I rebooted and all that I have not reconnected the phone as the Sync is largely inaccessible still. The only options I had used when my Sync was working was answering/making a very few calls, which at that time worked fine, my CD and USB port for music, never bothered with navigation or any other feature.
            Also for every fellow Ford owner, thanks to Fords website signing up in addition to the 12M02 code there is also 13N03 and 14N02 well worth googling if you haven’t signed up quite a few makes/models issues Ford was good enough to grant extensive warranty even if it is bought, resold, etc.
            Thanks again for all the information and trying to assist, Vincent, it is much appreciated. I’m going to print Fords sign up page and take it directly to the dealer, at least they can’t claim there is no recall, or extended warranty. I will have to see how they react when shown indisputable proof straight from Ford.
            “This service must be performed at no charge to the vehicle owner.”
            “Coverage is automatically transferred to subsequent owners.”

  108. Yes, I have a 2014m For Taurus. My radio works but the screen is black….its just a regular radio not the sync screen but it is touch screen, I don’t care for a big upgrade I just want to see the time and the station.

    • From what you are describing, I think you’re saying that you have a basic radio. If the screen is black and not showing a radio station, the time, and the temperature then you should see a Ford dealer’s service department. It sounds like the display is not working. I don’t think there’s anyway to “reset” it unless you pull the radio head out and do some testing (that’s best left to the service techs).

  109. I just purchased a used 2013 Ford C-MAX SE Hybrid. It has MFT and every time I try and make an outgoing call or I receive a call when my iPhone is connected via usb or bluetooth, the touch screen freezes, shuts off, and comes back on minutes later saying preforming scheduled system maintenance (or something like that). I called the Ford center and they walked me through the master reset but it did not completely reset my settings like you described in your initial posting. I am wondering if I unplug the black cord that you described would work but just worried. I called a local ford dealer to see how much it would cost to come in and diagnose it (almost $200) and I havent even owned the car for a month and dont want to spend another penny at the moment. Everything else works great in the car and I love it, but I went from having a manual everything to practically driving a computer and I want my hands free phone to work! Do you recommend the unplugging in my situation?

    • I have personally worked with thousands of Ford customers on almost every kind of issue that arises from using Sync. When I hear of situations like yours, I wish that I could sit in the car with you and see what is happening. In the past I found that some people are doing something that isn’t part of the recommended process and it is causing the problem. Or, in some cases, the folks never knew there was a process and a procedure and they were expecting some other result to occur.
      The “hard reboot” process is one way to reset a basic Sync, a MyFord or a MyFord Touch Sync system. If you are uncomfortable with the process maybe you could ask a friend for assistance. Be sure to be safe and not cross the wires or place a tool that touches both battery poles. This could cause electric shock, sparks, or even a fire, so please be careful. I would recommend clearing your phone from the Sync system, clearing Sync from your phone Bluetooth Settings. With the vehicle off and parked in a driveway, raise the hood and loosen the clamp on the black (negative) cable clamp. Wiggle it loose and pull it away from the battery pole (without touching the clamp to some other metal object) for just a minute or two. Then place it back on the pole and tighten the clamp. Close the hood on the vehicle. Restart the vehicle and let it run for a few minutes before resetting the clock, radio or climate control settings. Got to the Sync Settings and pair your phone. Your system should be reset at this point.
      If you haven’t already, register your vehicle at (look under the Sync tabs) to find out if your vehicle is running the most current operating system.

  110. My 2014 Explorer had some issues last week. I went to start it and it started harder than usual. It sat at work, then when I got in it after work, it started hard again, as I was going down the road I noticed the radio would not turn on. The next day the battery was completely dead. We changed the battery, the radio came on but no sound and I could not change the station and the voice control was not working. We made an appt at the dealer, they are telling us the radio is shot and not under warranty because we are over the 36,000 mile warranty. It’s still sitting at the dealer awaiting a quote on how much the radio will cost. I’m tempted to go get it and try the hard reboot before we put too much money into it. I’m sure the radio is several hundred dollars……

    • Whenever you replace a battery in a Sync equipped battery there can be issues with your console/radio controls.
      Yes, I would use the hard reboot procedure to see if it improves things.
      However, there is a chance that there was a severe voltage issue (due to failing voltage regulator or alternator) and the spikes could have damaged the radio components.
      And, yes, you could probably find a replacement radio unit at a junkyard and the old unit could be replaced.

  111. I have a 2015 Explorer Sport. The dealer has replaced the apim multiple times and I still have the same problem. it happens with both Android and Blackberry phones. haven’t tried an Apple phone yet. The system freezes. Usually happens after backing up. When put in gear I have a blank screen with the phone screen options on the left side but the center home button doesn’t work. Have to select one of the other quadrants before the home button works. I have given the recs photos and videos of the issue. No resolution yet.

    • I’m sorry you’re having these issues. I have never heard or seen this complication. Sounds like something is in conflict between your phones and the Sync system. Have you spoken to Ford Customer service at 800-392-3673?

  112. Hi Vincent,
    I’ve searched the internet and read all the posting here and haven’t seen my particular SYNC problem. The car is a low mileage (40K) 2011 MKX and has had all service work performed at the its home Lincoln dealership, all at the recommended scheduled intervals and they have done some SYNC upgrades over time. We had no previous SYNC problems until last October but had never driven the car for longer than 2hrs at a time. When we took our first 8hr road trip and refueled at the 4hr mark, the screen came up black and never rebooted until startup the following morning when it performed a “scheduled maintenance”. The exact same thing happened on the homeward trip 2 days later after refueling after 4hrs or so. We had the home dealership look at it while in for standard servicing in November and they found nothing wrong. We since have driven on 2 very long trips in excess of 22hrs each way and the same thing happens every time. Black screen after 4ish hrs drive and stopping and restarting the car. Each time the system will not reboot until the next morning.
    We had the system checked during the trip at the Lincoln dealer in Florida and they said everything is up to date but could not find a problem. We have the Lincoln extended warranty on the car and want this fixed.
    Any suggestions?

    • So, are you registered at This website has links to customer support for the MyLincoln Touch.
      Here’s what I know… 2011 was the first year for the introduction of MyLincoln Touch and, yes, there were some issues with these system in the early years.
      I am not familiar with this sort of issue happening after a certain “time of use.” I know that these systems actually ping signals off of cell towers to verify location, time and so on. I recall sometimes vehicles with similar systems would be “thrown off” by rogue signals (i.e. strong radio frequency bursts from radio transmission towers, Bluetooth interference, etc.). One time I even had a customer that had a similar problem, and we later discovered that they were in an area that location signals were being purposely blocked by Department of Homeland Security. That system needed to reboot in a different location to be reset.
      In any case, I realize that your system (after all, it is a kind of computer system) has been in use for about six years in heat/cold and with road vibration… a tech would have to do a complete diagnostic to review the APIM processor status and other operating factors.
      And, please check this out with your dealer, I believe first generation MyLincoln Touch units have unlimited mileage, and unlimited age coverage on the MyLincoln Touch components. Once again, check with the Customer Service hotline listed on

      • Thanks Vincent. My dealer has now replaced my APIM no-charge and fingers crossed that all is good. I’m still running the A3 nav card, can that cause any problems with this new APIM going forward?

  113. My 2013 F150 Navigation was working but now it says to input SD Card. Everything else works on the Sync….should I reboot?

    • Really, you can’t go wrong doing the hard reboot. I know it’s not listed in the Owner’s Manual… but I’ve been working with people for years and often it is the thing that resets the system and allows things to get back to working again…
      And, in your case, have you registered at You could check to see if your system needs a software update on your operating system. And, you can verify which Nav Card you would need. Spoiler alert… the Nav cards are updated almost yearly and are tied to the operating system you are using. In 2013 you might have been on the A-3 card and I know by about 2014 it went up to the A-4. Once a system has been updated you cannot go “backwards” and use an older Nav card. So a reboot, in this case, would not help the Nav system if you have the wrong version of Nav card…
      And, finally, yes the Nav cards can be corrupted. So be careful… do NOT attempt a reboot with the Nav card still in its slot. Remove the card during any reset. Only place it back in the slot after a system has rebooted and asks for the card to be inserted.

  114. Any one up for another MyTouch Problem? PLEASE HELP! I have a 2012 Ford Focus with microsoft mytouch. The Radio died, the screen went black and we took it to a Ford Dealership. They said the APiM was bad. The dealership told us the model number to get since I told them I was going to get a replacement online instead of spending $1200 and getting one from them. I ordered the APiM, got it installed and the screen turned on. The radio plays one station and you cannot change anything. When we took it back to the dealership they then told us the APiM must come from them. Right now I don’t care about the MyTouch Functions but just want a radio! Any help in reprogramming the APiM or getting the radio to go to other stations?

    • I have to tell you… to do what you did was a GIANT leap of faith. Obviously by not ordering from Ford you wouldn’t have them “liable” to do a warranted install. If I were to guess, you got replacement – but from what? Did you know the model and version numbers? Did you know the software that it has installed on it?
      I would venture to guess that unless you can get your hands on a Ford OBM-II diagnostics laptops, and if you can connect the vehicle VIN to the appropriate replacement Sync unit and connect the correct APiM, then I don’t know where this story will end up. Several years ago I had a reader that was a Silicon Valley programmer and he reverse engineered the Sync OS and could make his own changes and updates… outside of a few dozen Ford engineers in Detroit or Silicon Valley, I don’t know what to recommend right now.
      But I would first try to reinstall the appropriate Sync OS (download it from
      Good luck!

  115. Feeling frustrated , I have a brand new 2016 ford edge with less then 3000 miles . Shows audio off and I can not get it to come back on. This is the second issue with this vehicle. Other issue is the adaptive steering warning light. You would think with a vehicle that was close to 46,000.00 before rebates there would be no issues.

    • I’m sorry for your frustration. Today’s vehicles are increasingly dependent on a multitude of electronic. I don’t think your two issues are related. However, it is something I would recommend your Ford dealer review, diagnose and fix. Problems with electrical components tend to appear very early in their usage life. Addressing it now will mean less troubles in the future.

  116. I have a 2014 F-150 FX4, I have the touch screen with SYNC. Coming home from the beach this past weekend I stopped to get gas all was working great. Started my truck after getting gas and had the 911 Assist pop up on my touch screen and the radio when out. I have a MOTO Z phone. I did the unpairing of my phone (nothing), I pulled over and took the ground cable off of the battery. Drove four hours with no radio. Stopped at the store close to home the truck set for around half an hour, started the truck and the radio came on. Drove on home radio worked great. Got in my truck yesterday to take it to Auto Bell radio worked great. Started the truck after getting it clean and the 911 Assist was back on and the radio was not working again. Took the truck to the dealer yesterday they flashed the system four times(nothing), radio still not working. The dealer is saying it is some kind of audio relay(I call bull crap). Also noticed that on my dash display that my MPG is way off also. Do you think this hard reboot will work?

    • There seems to be a few issues going on here.
      I am assuming you know to go to the Sync System Settings on your vehicle to toggle the 911 Assist to on or off…
      That being said, when you toggle it to off, then the system has a program to come back on at almost every “ignition cycle” to let you know that 911 Assist “has been set to off.”
      Continually keeping it turned off could lead to some major ignition cycle issues…
      As you have noticed… sometimes turning off a vehicle and getting back into it and starting up again (in a less than 30 minute cycle) causes issues with the Sync/Radio system coming back on.
      I’ve known some drivers who have been using their Nav system extensively to drive into certain areas (usually around major highway construction) where GPS signal and/or Bluetooth signal corruption also brings the Sync/Radio system to black screen. Usually solved by turning the vehicle off overnight.
      On the subject of hard reboots… yes, I find them effective. You do have to keep the negative battery cable clamp off the battery for at least five minutes before putting it back on and retightening. And, on some occasions, I had to repeat the the hard reboot process at least three times before things improved.
      And, did you know, when you do a hard reboot, it wipes your vehicle’s recent memory of your electronic throttle control? If you punch the accelerator often, then the system will automatically “remember” this pattern and you’re fuel economy will suffer. So after a hard reboot, accelerate and brake slowly for the first 500 miles or so to re-establish a pattern.
      And, I know I sound weird, but the Moto Z has not been a reliable phone to use with the Sync system. There must be something about it that causes it to “mis-align” with the Sync protocols… it drops Bluetooth connectivity often, it looses connection to the phone book and more… So I would recommend complete power down of your phone three times a week. And at least once a week a repairing to see if this improves the way Sync interfaces with the phone.
      And, you might be right… What is this audio relay issue?

  117. For a vehicle that’s out of warranty, even the Ford extended warranty for the sync issues, is it possible for someone (non-ford technician) to replace the APIM? This is on a 2012 ford explorer, XLT. The screen is black and the resets have not helped at all, although pulling the fuse resulted in the screen remaining black but the radio came on with just the default AM radio station playing. I couldn’t change the stations or anything. It has since shut off.

    • This is a sticky issue…
      I have never tried this… but in theory, you could maybe find a complete (similar year and model) radio head unit in a donor vehicle. Then remove the original and replace the whole unit with your donor unit. And, then it should work again…
      But have you registered your vehicle at
      There were at least four software updates (two of them were MAJOR updates) for the 2011/2012 Explorer Sync systems… if those updates weren’t done, then that might be the main issue…
      Did you try the “hard reboot” procedure (explained elsewhere in this blog)?
      And, you could try calling Ford Customer Service and explain the situation to them. Call 800-392-3673.

  118. I have a 2012 Explorer with My Touch. I have an Iphone 6 plus and I have installed all current updates(phone and sync). However, in the past few months, my sync just stopped connecting to my bluetooth apps(google maps/waze, etc) and auto connecting to my music. It will still play music if usb is connected or if I chose to connect it via the bluetooth tab. Today, the bluetooth music bars completely disappeared from the bluetooth tab and I cannot connect to any phone music at all. It just flashes and then goes back to FM radio. I am still able to use the phone via sync, but I’m afraid that will be the next to go. Help!

    • First thing I would try is to park your vehicle and turn it off.
      No, completely power down your phone for about three minutes.
      Start the phone back up and let it finish rebooting.
      Check your Bluetooth Settings on your phone.
      Does it show Sync and (Not Connected)… or does it not show Sync?
      Now, turn the vehicle on and let it power up for a minute.
      Watch to see if the phone will “find” Sync…
      Push the Voice button on the steering wheel (the button with the mouth on it), and when the prompt says “Sync, state your command.”
      Say “Bluetooth Audio.”
      What does the system say in response?
      Let me know what the response is…

    • I just did the master reset. I got my bluetooth bars back, but still, my google maps/waze apps won’t work unless I’m on bluetooth. It used to play over the regular radio. Any idea why it won’t now?

      • Technically, the Sync system was never meant to play voice alerts (via Bluetooth) over the radio. I’m surprised it ever did it in the first place for you… but sometimes the phones communicate differently than expected. Software updates can cause things to not work that were working or work when they haven’t been working. The Sync system (depending on your vehicle’s setup) was setup to use it’s on internal Nav system (based off of a map system on a SHCC card/chip… you might want to register your vehicle at to see if there is additional info available for your to check about on this subject.

  119. I think more than likely, the most recent update killed that ability. However, occasionally, google maps will still work over just my radio. Very weird. I prefer to use google maps/waze for current traffic, etc vs. the sync nav since that isn’t as up to date and honestly, isn’t as user friendly. At least I got my bluetooth working again.

    • You know, you just gained some knowledge that not only addresses your current problem, but in the future could be used again to reset your system and clear out potential issues.
      I know that one of my goals for having this blog was to provide a resource to share information that helps others.
      If you got some education and some benefits, consider clicking on the Patreon button, and then contribute something, I would appreciate it. This button is located a the bottom of the blog page… thanks again.

  120. I have just read every post in hopes of a cure although saw a couple of people with the same problem as me, there didn’t seem to be a total guaranteed fix and I’m out of options so I’ll throw my hat in the ring.
    I have a 2015 Ford Fusion Energi that I bought used from a Ford dealership 5 months ago.
    Yesterday, my screen went blank, then went to the Sync screen, “performing routine maintenance”, then flashes to the Ford screen and powers down. It repeats this cycle randomly throughout my commute.
    Yesterday I downloaded the MyFordMobile app so I could sync my cat with my phone to be notified when my battery was done charging. This problem started right afterwards. I have an iPhone 6S with iOS 11. I dont know what version sync I have.
    Tonight I deleted Sync from my phone and disconnected the battery several times and after I plug the battery back in, it works for longer than usual but not long enough for me to delete my phone in the settings.
    Any other ideas? And since I bought used, does that mean I don’t have a warranty that would cover sync?
    Thanks for your years of seemingly tireless service on what appears to be a big issue for Ford owners!

    • It’s interesting that you say “what appears to be a big issue for Ford owners.”
      You see, Ford has produced millions of computer systems (the Sync, the MyFord, the MyFord Touch and now the Sync 3) systems for vehicles. This platform is based on a “bring your own device” system. Every phone, tablet, mp3 player, or what have you, has the specs needed to comply with the Ford system.
      Let’s face it, working with a home or business computer is challenging, so it’s no surprise that some Ford owners have to take time to understand what is happening with their device and their dashboard computer.
      The Energi is loaded with more technology that almost any other vehicle. From what you told me I can suggest that you register with to determine what software your Sync system needs. My guess is that you need to reinstall the Sync software.
      Here’s what I know, your Ford dealer should be able to do all of this for you. Every new Ford comes with a 3-year, 36,000 mile warranty. This warranty includes your Sync system. They should run some diagnostics to see the state of all of the hardware, but I think they might have to reflash the APIM module and reset things, reinstall the latest software and review to see that everything is working properly.
      By the way, the “performing routine maintenance” means that the system is trying to reboot itself. This usually starts after the vehicle is started up. And, yes, the screens will cycle in an out as it boots up. Stopping or interfering the process could totally throw the system out of whack. And,you might have guesses, the protocol that works bests is to delete the phone from the Sync system, then delete Sync from the phone, then power off the vehicle, then power down the phone, then pull the black battery (negative) battery cable (for at least three to five minutes). Then power the phone up, the vehicle up and after a few minutes, then try to reset the clock, the radio, etc. If I recall, the Energi’s 12-volt battery works a little differently than a regular Ford car. That’s where the dealer should be able to help.
      Finally, you mentioned that after you do the hard reboot the Sync systems comes up for a little while and then goes off. I think the system is doing a routine maintenance after the startup screen and you should keep the car running (in park) for at least 10 to 15 minutes and check back to see if everything will recycle back to normal.

      • New cars come with a 3 year warranty but I bought mine used, does it still apply?
        I’m not interfering with the cycle, it’s shutting down and trying to reboot on it’s own. It only comes on for a second before it crashes. I just logged into my ford owner account and saw that I am running Sync 2 v3.7 but couldn’t find the link to the software because it is telling me I don’t need an update. Any idea where I can find the download? I googled it every which way. Thanks for taking the time to reply.

        • Yes, new cars have the warranty, but if you bought it new and it’s still have remaining warranty, I believe you can assume the warranty. So a Ford dealer would have access to the latest software (if needed). Otherwise, your dealer that sold you the vehicle can work on your behalf to get this issue solved.

          • Thanks again for the advice. I called my dealership expecting the worse and got great news. They are fixing it free of charge on my lunch break today.

  121. We have a F-250 with 44,000 miles that we bought one year ago. Less than a month ago the touch screen stopped working. We tried the turn it off, disconnect the battery and wait then reconnect which did not work! We cannot use the backup camera, the seat heaters, the map (except to find an address by voice command). Any suggestions?

    • I have some questions… did you buy your truck new from a Ford dealer? Or did you buy it used?
      F-Series Super Duty trucks with diesels have two batteries. so you have to pull the black battery cable from both batteries (at about the same time).
      Here’s what seems strange… you said the touch screen quit working… how long was it off? Was the touch screen black? Or, was it just frozen and unresponsive to touch commands?
      You mentioned that the map worked with voice commands… did the voice commands worked with the phone, Bluetooth, the media, etc.?
      The seat heaters are not connected to the vehicle’s HVAC system… have you checked the fusebox to see if the fuse is out for the seats and for the camera and for the screen? Check the Owner’s Manual for the reference to which fuses control which device.
      It sounds like you should take the vehicle to a a Ford service department for a diagnostic and possible repairs….

      • Thanks for trying but my wife gave you some incorrect info. Our 2015 F 250 Platinum diesel was bought used from the original owner in January, 2016. Touch screen worked fine until Nov, 2017, then it would not respond to touch. Voice commands to navigation, climate, media work ok and we see the display on screen. (Did not try the phone.) Seat heaters work ok but the front seats are controlled by the touch screen. Backup camera and display are ok. I did pull the black cables off both batteries for about 25 minutes. No change. Before I go to the dealer, do you think it would be worth it to disconnect the batteries one more time? Thanks for being so helpful.

        • I have had a customer who had a similar problem… this is a long shot… but get a fine bristle brush (maybe a clean, old toothbrush). Carefully brush along the sides of the touch screen (where it meets up with the frame). Be sure to brush away any small particles, dust or debris. Be especially aware of anything that might be in that tiny crevice along bottom edge of the screen. Make sure if is cleared and cleaned.
          I had a customer who, some how, flung some sugar granules across the touch screen. When they touched the screen to put in a command… a sugar granule wedged into the crevice. The Touch Screen top film could “sense” that particle and assumed that a touch command was happening and prevented the system from “feeling” any more touch requests.
          I had other customers who had flung a milkshake across the screen (and it dripped down and dried). Another had rubbed the screen with an abrasive (I believe it was a muddy workglove) and cause the screen to function improperly.
          Yes, you could pull the negative battery cable clamps again.
          Also, if you can get in and check your fuse box. There is a 20 amp fuse, Number 29, that controls the GPS/Radio?Sync functions. Fuse number 49, a 10 amp fuse, controls the rearview camera.
          If none of this is working to correct the issue(s), then I would recommend visiting a Ford Service Department.

  122. Lost phone connectivity in my 2010 F-150 Platinum. When I push the PHONE function button, nothing comes on the screen. If I push the MEDIA button and select BT devices, I get a message “connect error -contact dealer”. I have tried to reset to factory settings and have pulled and replaced the SYNC fuse in the passenger cabin without success. Navigation, radio and voice commands are still working. It all worked very smoothly until yesterday – no problems with my I-phone.
    Ford’s site shows a software update SYNC V4.6 that includes a reboot feature. Can I upgrade from the factory V3.01? Will the “master reboot” work for my issue?
    We also have a 2014 Edge and they are parked in the same garage. Could they be fooling around?
    Thanks, Thomas

    • I’m not sure what happened, but you’ve got a mess on your hands. I would recommend the “Hard Reboot.” And, be sure to check for new updates for your phone. Install the update on the phone. Then completely power it down. Turn it back on while you are finishing the hard reboot on the truck…
      I would recommend registering at to check for any updates. Since you have equipment from 2010, you don’t always have the capability to upgrade to the most recent Sync update… I’m guessing you would be able to update to version V3.6. Plus your SD card for the navigation system would need to be updated as well.
      As a note, the “master reboot” on the Sync system really doesn’t do anything. I’m not certain why they added that as a feature. The hard reboot will always reset the system. Be sure to clear your phone from Sync and your Sync system from your phone before doing the hard reboot.
      And, well, yes, your Sync systems could be “playing” with each other… but don’t tell the kids!

  123. Hello Vincent thank you so much for having a great and informative site, I have a question for you, I was tinting a ford vehicle with the same system and after completing customer informed the screen no longer worked[ not responsive to touch commands, but other wised worked], the problem is im not sure if it worked before i even started working on it , worse case scenario i may have gotten some over spray of soapy water on to the screen, not alot but think about a light windex spray spray, I have tinted hundreds of cars and have never had light spray cause any type electronic failure, would it cause failure of this screen? whats worse is the car is likely OOW and the customer is going to want me to flip the bill for this im guessing 1000 dollar bill, do you have any suggestions?

    • Well… ammonia based liquid can and will damage a touch screen. Especially if it were to drip down the screen and linger along (inside) the crevice between the frame and the actual touch screen.
      As for replacement, I would suggest finding the exact replacement through a salvage source.
      Here is one source:
      But do research and replace with the exact OEM-quality replacement.

      • thank you very much for your response vincent, for tinting we only use bottled water an about a capful of johnson and johnson baby soap [the windex spray example was to give an idea of about how much water was possibly sprayed on it].

        I’m a new business owner and this is my first experience with anything going wrong like this 🙁 so its a tad stressful

        If i were to get the replacement screen would it be literally just disassemble plug it in and reassemble , or would the dealer need to be involved to initialize or activate it in some way ?
        [Im used to replacing screens on laptops so i feel up to the job as long as its with in my means.

        Is it possible that it is not my fault
        and instead software update,APIM or some other related on going issue that I have read about these radios?I just want to if possible confirm my innonscence or guilt through trouble shooting before proceeding with cover the bill

        Again thank you very much for your responses, either way i’m relieved to have you tell me a 180 dollar screen will likely be the fix.

        • Okay, here’s something to check… when the vehicle is started and running… can you push the Voice icon (the mouth) on the steering wheel… does the system sound a tone and state “Sync, state your command?”
          Is there any image on the Touch Screen at all?
          If you have a blank screen, but have a Voice… then push the Voice button… and, after the prompt, state “Set temperature at 72 degrees.” Does the system respond by resetting the temperature?
          Put the vehicle in park and turn off the vehicle. Loosen and remove the black battery cable (the negative) clamp. Leave off for several minutes. Replace and retighten. Close hood. Start the vehicle. After a few minutes (allowing it to reboot)… does any image appear on the Touch Screen? Can you set the clock? Set the radio?
          If there is no screen image at all, then the screen might be toast. Yes, you should be able to remove the frame on the dashboard, remove the screen, unplug it, and then plug in a replacement. Before starting it up, I would pull the black battery cable clamp for several minutes. Then replace clamp and then start the engine. Now the system would reboot with the new screen. If it still doesn’t work, then I would recommend a visit to a Ford Service Department for further diagnostic.
          I agree with you… there may have been issues with this system before you worked on the vehicle. Yes, liquid can cause issues with the screen. I only recommend using a soft, clean microfiber towel to wipe the screen clean.
          Good luck!

        • By the way… if you feel this information has been useful, then please consider a “offering a donation” by clicking on the Patreon button found on the blog post (at the bottom). Thank you!

  124. Hi Vincent,

    I have 2016 Ford fusion 4Cylinder 2.5 engine. Just 3 weeks ago my Bluetooth, USB and Voice Comand does Not work anymore, I did everything possible that you guys recommended, I tried with battery first and the fuse box with no luck. my radio working fine and my CD too….it’s just these three functions I mentioned. any advice?Please Help!!!!

    • Ok, do you need to review and upgrade your phone’s operating system?
      Did you delete Sync from your phone?
      Did you delete your phone from Sync?
      Did you completely power down your phone?
      Then did you pull the black battery cable clamp off the battery for five minutes?
      Then you put the clamp back on, start up your car and let it run for three minutes or more?
      Then did you try to pair the phone back to your system?
      If so, then one of the things that could have happened is your button cluster on the steering wheel could have shorted out or is not functioning. That would have to be tested by a For service department (should be covered under warranty).
      I would schedule a visit to a Ford service department to have them check if the other procedures don’t reset the system for you.

    • I’m not sure if I have enough details to answer your request.
      When it comes to bugs, the biggest issue is keeping your phone’s operating software updated.
      To check on your Sync system software updates, create an account at

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