Making and Receiving Calls with your MyFord system

The standard right-side steering wheel controls for a basic Ford Sync system.

The standard right-side steering wheel controls for a basic Ford Sync system.

The whole idea is to keep your eyes on the road and your hands on the wheel… with that in mind, the MyFord and basic Sync systems have well-placed controls on your steering wheel’s right-hand side that you use along with your voice to make and receive phone calls. Here are some pointers to help you get started with this system…

When you take delivery of your new vehicle, be sure to have your salesperson “pair” your Bluetooth-enabled phone with your Ford Sync system. If you need a video reference, please refer to one of these short self-help videos:

Ford SYNC – Pairing Your Phone

The iPhone and Ford SYNC

The Android phone and Ford SYNC

The Blackberry and Ford SYNC

Have your phone turned on, and Bluetooth on, when you get in your vehicle and start it up.

To Make a Call

With your vehicle turned on, go to your steering wheel, right-hand side.

Push the “Voice” button – this is the left side of the button. This is the one with the profile of a face with sound coming from the mouth. When you’ve pushed this, you will hear a single tone come from your vehicle’s sound system.

It will be follow by the “Voice” that will say, “Sync, state your command.”

Give a Voice Command – The system is then awaiting a voice command and it will want to hear vocal commands such as “Phone,” “Bluetooth Audio,” “USB,” or, if you are equipped with a MyFord Touch system, you can designate a mode such as “Audio,” “Navigation,” or “Climate.”

The right-side of this two-sided button is called the “Media” button. The purpose of this button is to switch your audio system through anyone of the available mediums: such as, AM radio, FM radio, Sirius satellite radio (if equipped), the CD player, Bluetooth streaming audio, USB audio, and more… this is not the button to access SYNC.

Make the right Voice command – When you push the Voice button, listen for the tone. After a single tone, the system will state, “Sync, state your command.” By giving a correct response, such as “Phone,” then the system will respond with “Phone, state your command.”

Then say, “Call (contact’s full name as it appears in your phonebook) on (cell), or at (home, work).”

If correctly stated, the Sync system will respond (for example) with “Calling John Smith on cell.” You will hear the call being made and once the calling party picks up, you will hear them over the system’s speakers.

Although not recommended, you can use your handset to make a call. Once you have dialed it, the sound of the call will be heard over the system’s speakers.

Receiving a call

As you are driving you can receive calls (unless you have turned on the “Do Not Disturb” function (if equipped). If you are listening to the music, an incoming call will cause the music to be muted, then you will hear your phone handset’s ring.

To answer the call – Give a quick push on the button with the Phone icon (located on the lowest level of your right side of the steering wheel with the Phone icon). Within a second or so the active (in process) call will be heard over the vehicle’s sound system. Speak normally and use the steering wheel volume controls or your console’s volume knob to adjust the sound you hear from your sound system.

When you are finished with the call – Push and HOLD the same phone icon on the steering wheel for about five seconds and then release. The music will return to the previous volume setting.

The system will display the contact name (if applicable) or the calling phone number as the incoming call is ringing.

To reject a call – Just push and HOLD the phone icon for several seconds and your display will show “Call Rejected.” Your incoming call will go straight to your phone’s voice mail.

If you have additional questions, please contact your sales representative  or one of the your dealership’s Sync Specialists. Or you can obtain online support anytime on the internet at support.ford.com

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28 thoughts on “Making and Receiving Calls with your MyFord system

  1. I have a 2011 F150 lariat with navigation. I am using a iPhone 4s with ios 7.0.4 My phone will always connect to sync and work fine, but after a short time period all features stop working. I can delete the phone and re install and will work fine for awhile. when it stops working, both the phone and sync say they are connected. I also know its connected because I cannot use the phone as a handset till I turn off Bluetooth. I have also noticed that when it is working the phone’s battery is displayed on the navigation screen, but it disappears when it quits working. tried going to the dealership. They thought it might be a EMOJI keyboard problem, but the problem didn’t go away any ideas?

    • I happened to notice your “handle” and I have some suspicions…
      I had a customer who worked for a large public school school headquarters. He had consistent problems with his phone being connected and his GPS was acting goofy most of the time.
      I went to his vehicle (where he parked it at work) and discovered that it was less than 100 feet from a strong radio broadcast station (for the school system police department). It seemed that the radio transmission “bled over” into the Bluetooth signal – causing him to have to “reconnect” to Sync after he got out of range from the radio transmitter.
      Also, probably due to Homeland Security, the area around the school headquarters was “blacked out” from GPS. This was why, when he started up at work… his system couldn’t “find” itself until he drove a mile or so away.

      For you, I want you to “pair” someone else’s phone and see if it stays connected. It sounds like your iPhone hardware could have some issues.
      And, did you get rid of the Emoji software and “reflash” the memory of your phone? Did you “clean every phone contact?

      Have you tried doing the “hard reboot” of your truck? Turn off the truck, pull the black battery cable clamp for several minutes. Also, turn off Bluetooth on your iPhone. Completely power down the iPhone. Then restart the iPhone. Let it sit for a minute or so, then turn the Bluetooth back on, then replace the battery cable clamp and retighten it.
      Then restart the vehicle and let it run for several minutes before readjusting anything…
      It should work better…

  2. I have a 2013 FX4 F150 with Myford sync. I answer a call and I can barely hear the person talking. I have to turn the volume up all the way on the radio to hear them. I confirmed my Bluetooth volume is up all the way on my phone. I did a master reset of the sync on the truck, and same issue. I tried another android phone and the same issue still happens. When the truck goes back to the radio the volume is usually set lower, and if I raise it, the radio gets louder. I have also tried using Bluetooth Streaming on sync, I can hear the sound great, and can adjust the volume from my phone too, just not in a call. Any ideas. Thanks,

    • The easiest thing to suggest is to visit your Ford Service department to have them review the problem… their tech may have to schedule an appointment, they will need to do a bench diagnostic, they may have to order parts, because you could have a microphone issues (i.e., sensitivity, sound absorption conflict or something else). I believe this is a warranty issue, so there shouldn’t be any charge…

  3. Since I upgraded MySync to ver Gen2 V3.6.2 I’m getting a random consistent noise burst or static if you will that will cycle when I’m on hands free bluebooth throughout the conservation. it is very loud and distracting. This is with an iPhone 5 that I have been using on my 2013 Edge since I got it and had ever had any noise issues until I upgraded. I have reset my iPhone, removed and paired numerous time, and reset mySync and I’m still having this issue. I would like to hear from any other people that may be having this issue, and what they did to get it resolved.

    • I haven’t checked the iPhone Forum sites, but I would bet you that this is a Bluetooth signal interference… and could be based on the type of phone service you have. For example, AT&T creates its 4G and 4GLTE network from a modulated 3G signal. Verizon has a purer form of transmission and a wider number of towers using its technology. As you are on a call, moving from cell tower to cell tower, you can have within any second dozens of opportunities for signal loss or corruption. Also, if you are near certain transmission towers (radio, TV or other broadcast centers) than you could also have those signals conflicting with your Bluetooth reception. There may be no resolution to this, only a periodic resetting and recalibration with the “pairing” and “repairing.”

  4. I have a 2015 Ford Edge with sync and my ford touch. I am wondering why the radio isn’t muted when I get a call or if I push the voice button on the steering wheel. I hear both the radio and the caller coming thru the speakers together and I can barely hear the caller. I am using a Samsung S5.

    • I’m not sure how this could have happened… I thought the software’s protocol was to lightly mute music while you are on an active call (especially when you are in privacy mode). Have you had your Ford Service department check this out?

  5. I can make a call and receive a call but I can’t hear anything and they can’t
    hear me. my sound is turned all the way up???

    • Have you checked all of your settings? You could have something set to mute the phone’s microphone… otherwise, check with your Ford dealer to see if there is something wroung with your Sync system.

  6. Everything works except incoming calls. When I answer the call I can hear the caller say hi, then the call is muted. I can’t hear them and they can’t hear me. I have to switch my phone from sync to iPhone back to sync and I can hear the caller again or I can click privacy on and off on sync and hear the caller again. Text and outgoing calls work well. I’ve performed a master reset of sync and deleted sync from phone for a clean pairing and it’s still the same.

    • I don’t believe this issue is something that a Master Reset would correct. I don’t know what type of phone you are using, but my guess is that you’ve got a setting that’s kicking in and causing the mute, or it’s dropping the Bluetooth connection. On the Sync system there’s a way to change to Settings to allow the phone to go straight to “Privacy Mode.” I’m not sure if you’ve investigated all of the Settings on your phone and the Sync system… but I think it’s a control setting there.

      • I’ve tried to research this… since I have an iPhone 5, I don’t use an iPhone 6 that much… but here’s something I picked up on that may (or may not) work.
        Start by once again, deleting you phone from the Sync Settings and Sync from your phone settings.
        I know it sounds weird, but go to your phone’s Settings, to General, To About and right at the top will be “Name” Tap on this and rename your phone.
        Now, with your vehicle running and in park, go to the Sync Settings and pair the phone again…
        Your phone should pair and (hopefully) the connectivity issues will stay away. The word is that Apple is constantly updating its iOS and there are some issues with every release…

    • I am having the exact same problem. When I receive an incoming call through SYNC, I can’t hear the caller, and they can’t hear me. Yet outgoing calls through SYNC work fine. I also have a iPhone. I’m wondering if this is an issue with the newer iPhones or latest iOS? This problem has only started in the last few months. Like you, I have disconnected/deleted and reconnected/re-paired my iPhone several times. I’ve also done a SYNC master reset, and no dice. If you’ve figured anything further out since posting, let me know. I guess my next step otherwise is scheduling an appointment at the dealership. Thanks!

      • I’ve been watching this develop. It first started with iPhone 6 and it continues intermittently with the iPhone 7… if it’s not the calls dropping, its music streaming from the phone through the Sync system.
        This is the suggestion from the Apple Support site:
        If you’re using Bluetooth

        Check your car stereo’s user manual for how to pair with a Bluetooth device.
        On your iOS device, swipe up to open Control Center, then tapBluetooth icontwice to turn Bluetooth off and back on.
        Restart your iOS device.
        On your iOS device, unpair your car stereo. On your car’s display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
        Update your iOS device.
        Install any firmware updates for your car stereo.
        If you still can’t connect, contact Apple Support.
        If you’re using USB Playback

        Restart your iOS device and your car.
        Connect your iOS device to a different stereo USB port (if you have one).
        Try a different Lightning to USB cable.
        Update your iOS device.
        Install any firmware updates for your car stereo.
        Try playing audio from a different app. If you can’t play audio from a third-party app, contact the app developer for help. If you can’t play audio from an Apple app, contact Apple Support.
        https://support.apple.com/contact

        • I also am searching for a fix on this issue. Only in past few months my iphone and sync have a problem answering calls. Outgoing hands free is fine. When I answer incoming calls I cannot hear callers and I believe they hear me in the phone mic but not over the car audio. I’ve done master reset etc and I am struggling for a fix! It seems to be an iphone setting to me as everything else works with sync. Please help! I’m looking into do not disturb settings on iphone, Bluetooth\info\show notifications etc. I will be doing testing on these settings today.

          • I’m not sure which Sync system you have, or what type of phone but it sounds like your phone is going into “Privacy Mode”
            You say when you answer calls they cannot hear you, but how do you answer calls? If you push the Phone button on your steering wheel, the Sync system will use the microphone and the Sync call will continue through your car speakers. However, if you answer from your phone, you automatically go into Privacy Mode. So then the call can only continue using your phone’s microphone and sound.

            If you are in Privacy Mode, you can return the call to Sync by using this sequence…
            When you’re in hands-free mode on a call and you need privacy, it’s easy to switch to the Privacy Mode:

            To return to hands-free mode from Privacy Mode, (while the call is active) press the MENU button and then scroll by pressing the SEEK button on the radio display until you see PRIVACY, then select OK. PRIVACY OFF? then appears in the radio display. You’ll see the SEEK button to change options and confirm your choices with YES or NO. Press OK to confirm your selection.

            If you are receiving a call using the Sync system and you don’t want everyone in the cabin to be on the call, then…

            (While on the call) Press the MENU button and scroll by pressing the SEEK button on the radio display until you see PRIVACY, then select OK. PRIVACY ON? then appears on the radio display. Use the SEEK button to change options and confirm your choices with YES or NO. Press OK again to confirm your selection.

          • @Mike, I have the exact same problem. Were you able to find a fix. I’ve tried everything.

          • I’m not sure which Sync system you have, or what type of phone but it sounds like your phone is going into “Privacy Mode”
            You say when you answer calls they cannot hear you, but how do you answer calls? If you push the Phone button on your steering wheel, the Sync system will use the microphone and the Sync call will continue through your car speakers. However, if you answer from your phone, you automatically go into Privacy Mode. So then the call can only continue using your phone’s microphone and sound.

            If you are in Privacy Mode, you can return the call to Sync by using this sequence…
            When you’re in hands-free mode on a call and you need privacy, it’s easy to switch to the Privacy Mode:

            To return to hands-free mode from Privacy Mode, (while the call is active) press the MENU button and then scroll by pressing the SEEK button on the radio display until you see PRIVACY, then select OK. PRIVACY OFF? then appears in the radio display. You’ll see the SEEK button to change options and confirm your choices with YES or NO. Press OK to confirm your selection.

            If you are receiving a call using the Sync system and you don’t want everyone in the cabin to be on the call, then…

            (While on the call) Press the MENU button and scroll by pressing the SEEK button on the radio display until you see PRIVACY, then select OK. PRIVACY ON? then appears on the radio display. Use the SEEK button to change options and confirm your choices with YES or NO. Press OK again to confirm your selection.

          • I am having the same problem just started, I reset my Bluetooth, sync, etc back to factory settings, still having a problem I can make outgoing calls they can hear me but when I get an incoming call I hear them say hi then cant hear them but the call is active – is there a fix to this???

          • I’m not sure which Sync system you have, or what type of phone but it sounds like your phone is going into “Privacy Mode”
            You say when you answer calls they cannot hear you, but how do you answer calls?
            If you push the Phone button on your steering wheel, the Sync system will use the microphone and the Sync call will continue through your car speakers. However, if you answer from your phone, you automatically go into Privacy Mode. So then the call can only continue using your phone’s microphone and sound.

            If you are in Privacy Mode, you can return the call to Sync by using this sequence…
            When you’re in hands-free mode on a call and you need privacy, it’s easy to switch to the Privacy Mode:

            To return to hands-free mode from Privacy Mode, (while the call is active) press the MENU button and then scroll by pressing the SEEK button on the radio display until you see PRIVACY, then select OK. PRIVACY OFF? then appears in the radio display. You’ll see the SEEK button to change options and confirm your choices with YES or NO. Press OK to confirm your selection.

            If you are receiving a call using the Sync system and you don’t want everyone in the cabin to be on the call, then…

            (While on the call) Press the MENU button and scroll by pressing the SEEK button on the radio display until you see PRIVACY, then select OK. PRIVACY ON? then appears on the radio display. Use the SEEK button to change options and confirm your choices with YES or NO. Press OK again to confirm your selection.

  7. I have a 2014 F150 with my touch sync. I can make and receive calls with Sync and all other BT functions work properly with the exception of no one can hear me on the calls. I can hear them fine. The mic is working as I use it for other commands and it hears me just fine. Its only on calls that no one can hear me. I have done a reset of the sync, and my phone multiple times with no resolution. I have tried 4 additional iphones from family members with the same result. Any ideas what could be causing this issue?

    • First, have you registered at support.ford.com to see if your vehicle has the latest Sync software?
      Is your iPhone updated to the latest software?
      Please visit the Ford websites to see that you are using the Sync system correctly in making and receiving phone calls… there si a chance that your calls are automatically slipping into “Privacy Mode” and that means the microphone would not work while you are on the call, you would have to use the phone handset to hear and speak to your callers.
      Also, you may want to visit this page and see if Apple has ideas…
      https://www.apple.com/feedback/iphone.html

  8. Have 2016 Edge. My iPhone 7 pairs fine but incoming calls show phone number, not contact name. How can I get to show contact name?

    • The new Apple iOS has the feature of identifying an incoming calls by “announcing” the call. You can turn this on by going to the your iPhone, to Settings, to Phone, to Announce Call (toggle on or off). However, I’ve noticed on my phone if I have a first name and a last name for my contact, plus their phone number, then when I had an incoming calls, it used to show “Mike Jones Calling” on the screen… Now, with the recent iOS updates, it shows the number and underneath it shows (on the phone screen) “Maybe Mike Jones calling.” This would mean your Sync display would only show the number…
      So I don’t think this is something that you can change or control on the Sync system. It’s an iPhone iOS protocol – which could change with the next update… otherwise, watch Apple User forums to see if someone’s come up with a solution.

  9. I have a 2013 ford explorer base. my phone is synced as the primary but sometimes when my wife or daughter is driving and my phone rings and I answer, I would like to switch it from the car speakers to my phone speaker without hanging up the call. how do I do that

    • Obviously, you have your phone set as the Primary Phone.
      So when you’re in your vehicle (but not driving)…
      Answer the call by pushing the Phone icon on the steering wheel or dashboard…
      then, announce to your caller to “Hold a moment..”
      Push the Voice button on the steering wheel…
      You’ll hear the chime, then state “Switch to Privacy.”
      The system will respond “Switching to Privacy Mode.”
      Then the call moves to your handset and not on the overhead speakers.
      Hang up the call on your handset.

      Or, before someone answers the incoming call (especially on an iPhone)…
      Look at your iPhone’s home screen…
      You’ll see the incoming call info…
      There should be several buttons (options), such as answer on phone, answer on Sync, speaker phone, etc.
      Select answer on iPhone, and the call will not go to the Sync system and be on the auto’s speakers…
      Hang up the call on the iPhone when finished.

      Hope this helps…

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