Rock legends The Doors had a top hit with the 1970 song, Roadhouse Blues, with the lyrics “keep your eyes on the road and your hands upon the wheel.” Little did they know that this would become the rallying cry for development of automobile telematics in the beginning of this century.
With the on-going development of Ford’s hands-free infotainment system, drivers can now get more out of their vehicles. But it does require some getting used to. And, learning something new takes the average person “out of their comfort zone” and forces them to adapt and learn some new things. So often, with the Ford Sync system, users wonder why the message screen says Phone Redial and “where did the music go that I was listening to?”
The thing to remember is that by having a phone “paired” to the Ford Sync system it just means that the cell phone is connected wirelessly to the vehicle’s dashboard. Some Ford Sync systems use a LED screen at the top center of their dash, just above the CD and radio controls (such as the Fusion, Mustang, Escape, Expedition and the F-Series trucks). Some systems use a voice activated touch screen navigation system (such as the Fusion, Mustang, Taurus, Escape, Expedition and the F-Series trucks). Newer models, (such as the Edge and the Explorer) use the MyFord Touch with a touch screen voice activated screen in the top center of the dash, plus 4.2” screens in the driver’s dashboard cluster with steering wheel controls. The Fiesta and Focus use a slightly different MyFord system.
When someone pushes the hard buttons on the typical dash (with the LED screen) they can select AM/FM, CD, Aux, or Sirius. This selects the media source. Also in the button cluster (and on the steering wheel) is the icon of a phone.
This phone icon button does several things. If the phone is ringing, give it a quick push and it opens up the microphone and speakers so you can answer a call. If you are on a call, by pressing and holding the phone icon for about four seconds “hangs up” the call and returns the system to any media that was playing. However, if you are listening to the radio or other audio source, and you push the phone icon, it will bring up the Phone Menu. After a few seconds the text changes to Phone Redial… If you were on a phone call, and the call was “dropped”, when you see Phone Redial on the screen, you can push the OK button on your steering wheel, or on the dash, to redial the last number you were connected to. If you want to access your phone’s menu, just use the “Seek” arrow on the steering wheel or turn the right-side radio tuning knob and it will scroll you through functions such as: Call History, Phone book, Phone Settings, System Settings and more…
So, overall, the first time you push the Voice Button the LED screen should show SYNC in the upper left corner of the screen. After the system says “Sync state your command,” then say “Phone”, the system repeats “Phone, state your command.” Then you can say “Call + contact name” if the system understood you correctly, then it will respond by saying “Calling + contact name” and it begins making the call. Or If you say “Dial” then the system responds with “Number please” or “Begin speaking the number.” Say the number in a smooth comfortable pace. It repeats the number as it understood it, if all is okay, then say “Dial” and the system will make the call.
Here is a link to an introduction video about Sync:
Here is another good reference video:
And, if the words Phone Redial seem to be stock on your dashboard, first push and hold the phone icon for about four seconds then let go. The words Call Ended might appear and then the system returns to whatever media was playing. If not, push one of your dash hard buttons, such as AM/FM. As always, you can find a whole lot more information at www.syncmyride.com or visit www.bobhurleyford.com or you can just refer to this website for more ongoing stories about the Ford Sync system.