One of the overlooked things with all of the new technology available in vehicles nowadays is the vehicle manufacturer’s commitment to online customer support. Ford’s technology website, support.ford.com allows someone who’s just shopping for information to get what they need as well as provide complete support for the customer.
By visiting this website, Ford Technology, you can find a wealth of information about Ford Technology – navigation, infotainment, lane keeping, EcoBoost engines and everything else.
By visiting the main support site, Support.Ford.Com , you can explore the hands-free technology on Ford vehicles. As an owner, you are encouraged to set up your own account. It’s pretty straight forward… enter your e-mail address as the User Name, create your own password, set a security question and, if there are no conflicts, then you get to go further. Then you input you VIN (vehicle identification number), then your name, address, and cell phone number (used in the vehicle). It’s possible that, if you bought a pre-owned Ford, that the original owner could still be linked to the vehicle’s VIN number. If you get online and go to online tech support you can create a new and separate account. Also, if you have more than one driver (and cell phone) you can add additional phone numbers to the account of one vehicle.
Once all that is in, you can activate your vehicle health report, select your favorite Ford dealer, personalize your Sync Services, get Technical Support with live chat, or visiting the online community forums, get how-to guides or troubleshooting tips.
It is well worth visiting the support.ford.com account to learn more about the Sync Services program. It’s very easy to personalize the information to your needs from the site.
All through the site you have access to frequently asked questions with answers and video links. The video links are invaluable because it demonstrates how to use your phone with the Sync system to get the results you want.
Another area you can link to is the Ford Owner support site, it’s at: owner.ford.com. This is where you can pay your Ford Credit bills, learn about special offers, schedule and track vehicle service, you can even get access to your vehicle’s owner’s guide.
So when it comes to problems, issues, headaches and the like, it’s nice to know that you can go to the online chat support. You can “speak” with a tech rep who can usually answer any question. Another option is the Community area… you can “post” your question and when you check back other owners or Ford technicians will have found an answer or response. Another option is sending an e-mail to the Ford support people. They will get back with a response at the very latest within a day or so.
You can also check to see if you have the latest software version of Sync for your vehicle. If there is an upgrade, they will walk you through creating a USB jump drive that can download the latest version to your vehicle.
For all others, be sure to visit the Ford Technology site. This is a good site for reference on which phones or devices work with Sync systems, or to call for Ford In-Vehicle Technology support, call 1-800-392-3673.