From time to time, Bluetooth signals get scrambled and this causes system problems. Here are troubleshooting tips to help solve the most common problems.
Ford Sync is not a subscription-based system. If there is a bad connection it’s not because your subscription ran out. Basically the major issues are caused by loss of, or a corrupted, Bluetooth signal; a phone software or firmware issue; a driver’s misuse of the system; a cellphone carrier or network issue; or, rarely, a software or hardware issue with the Sync system in the vehicle.
Your phone is basically a hand-held computer and your Sync system works on a computer-based system. Both communicate with each other using a communication technology called Bluetooth. Both of these systems need to be reviewed to see where a connection issues are.
For reference, please visit support.ford.com – this website is your on-line resource for information about Sync and other Ford technology. Register your vehicle to set up your own personal, complimentary account. This is the site you would visit for future software updates.
First, completely power down your phone. Turn it off and keep it off for about five minutes. It is best to do this before you get in the vehicle and start it up. It is recommended to completely power down your phone at least once a week. Always check to see if your phone’s operating system has all of the current updates.
Once your phone has powered back up, go to the Settings on your phone to make sure the Bluetooth connection is turned on. Check your “Trusted Devices” list to see if Sync is on the list. If it shows “Sync” and “Not connected” that’s because your phone recognizes the Sync connection and is waiting for your vehicle to be turned on before it links up with the Sync system.
Go to your vehicle and start it up. Within a few minutes your Sync system will connect to your phone. On the MyFord Touch system you will see the name or the model number of the connected device displayed in the upper right corner of the center console screen. Other Sync systems will show an oval Bluetooth symbol to show that it has connected to a phone.
With your vehicle running and your phone (with Bluetooth connection on) now try to see if the Voice commands (using the steering controls) work. See this short video to be sure you are using the hands-free calling process correctly.
Sometimes the issue is how you are speaking to the Sync system, see this video for more info.
Next, if the Sync system reports back “No Phone Found” then it cannot recognize your phone and it may need to be “paired” again to the Sync system. If necessary, go to the Sync system settings and check to see which devices are “recognized.” You may need to “connect” a phone back to Sync to establish the Bluetooth connection.
Click on this video link for a short video on “clean pairing” a phone to the basic Sync system.
Click on this video link for a short video on “pairing a device to MyFord Touch.”
Here is an overview of the pairing process:
Before pairing your iPhone with SYNC, go to the Settings folder and turn Bluetooth On.
If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then go to the Bluetooth Settings and turn it on. Refer to this video on pairing the Android.
With Android-based phones you may want to first delete Sync from your connected Bluetooth devices list. After you do this, completely power down your device. Turn it back on and let it power back up. Check it again to see that it has “cleared” Sync from the phone’s system. Once it is cleared, then you can re-Pair your phone to the Sync system. Here are some tips:
Before pairing your AndroidTM phone with SYNC:
Go to your phone Settings and turn Bluetooth On
Under Bluetooth settings, choose Discoverable and Scan for Devices
Go to your vehicle, go to Add Bluetooth Device, and begin the pairing process.
Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.
Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.
The Sync system will ask if you want to Download Phone Book, then push OK or Yes.
During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow/Connect and check “Yes”.
Now, try to use the steering wheel controls to see if the system is working properly.
If the Sync system is still not working, and if your MyFord Touch screen isn’t displaying properly, then you need to review this video to do a “Master Reset.”
If the Sync system is still not working, then you can try this “hard reboot” process. Park your vehicle. Turn it off and remove the key from the ignition. Open the hood. Locate the car battery. Please be careful, do not touch both the positive and negative poles at the same time. Do not drop a metal tool across both of the poles. These things could result in a electric shock. So please be careful. Use the correct-sized wrench (could be an 8 or 10 mm), a socket wrench, or an adjustable wrench to loosen the black battery cable clamp. This is the battery pole marked with the “-“ (negative) sign. Just a few turns of the nut should loosen the cable clamp. Twist and pull the entire battery cable clamp off of the battery and keep it off for about five minutes. Now reattach the battery cable clamp and retighten the nut. Now close the hood. Start the vehicle and let it run for at least three minutes or so. The radio may start on the AM band and the clock may have reset itself to noon. Let the Sync have a few minutes to “reboot” before going to your vehicle settings and resetting the time. Just push the FM radio buttons to get back to your favorite radio channel.
In some cases, you may want to do the complete “re-Pair” or “clean pairing” process again.
Now everything should be working. Yes, it may seem like a lot of things to check, but the phone and the Sync system are computers. Computers need to be powered down and reset or rebooted from time to ensure that everything is working properly.
If things are still not working, then the issue could be the phone, the phone software and or its operating system. This may require a visit to your phone store or service provider. As mentioned, if all of the above troubleshooting techniques have been checked and the system is still not working, then please visit your Ford dealership Service Department. On new vehicles any Sync repair issues may be warranted for several years, ask your Ford Service Advisor for more details.