Receiving iPhone text messages with Ford Sync

Go to your Bluetooth Settings on your iPhone and tap the little blue circle with the "i" to get to the Show Notifications screen.

Go to your Bluetooth Settings on your iPhone. Tap the little blue circle with the “i” to get to the Show Notifications screen. See this story for more information.

Vincent Hennigan
Ford Sync Specialist

This article, hopefully, will offer some tips on receiving iPhone text messages with the Ford Sync system.

Some iPhone users expect the Sync system to send and receive text messages. However, the Ford system, and many other Bluetooth systems offered by manufacturers, don’t always do these tasks.

Apple does not conform to Bluetooth MAP requirements. MAP is a protocol (Message Access Protocol) designed by Bluetooth SIG and not by Apple.  Due to this lack of protocol compliance, you cannot send text messages and you cannot see older text messages that are in your history. What you can see is new text messages that you’ve received after the phone initially pairs to the vehicle each and every time you get in and start up the vehicle.

You see, the Ford Sync system cannot access the text messages in your iPhone, so it can’t read them back to you.

Solution: Once you have paired your iPhone to your vehicle.

Go to your phone’s Settings Folder

Go to the Bluetooth Menu

Find that tab that shows “Sync    Connected” and…

Tap the little blue circle with the (i) 

A screen appears, tap the switch to turn on “Show Notifications

The “Sync Contacts”  switch should already be on.

You should turn off the vehicle and completely power down (by opening and closing a door) then starting the vehicle again. to allow the change to be set.


Please be sure that you are running the most recent iPhone iOS software for your phone. And remember, you need to completely power down and restart (reboot) your iPhone at least once a week before getting into your vehicle and starting it up.



To send a text message with your iPhone:

Push, and hold the “Home” button – the big button on the lower face of your iPhone.

Siri, will come on your vehicle speakers.

Say, “Send text message.”

Siri will ask you to whom (or what number) you want to text.

Then speaker your message, Siri will ask you when you are ready to send.

To receive a text message:

Press the Home button on your iPhone.

Ask Siri to, “Read Text messages.”

Siri will read any new messages to you.

Remember, please drive safely. The traditional way to send and receive text messages through the Sync system is a process for certain Android-based phones.


For more information, visit  contact Ford’s in-vehicle technology team at 1-800-392-3673.

Making and Receiving Calls with your MyFord system

The standard right-side steering wheel controls for a basic Ford Sync system.

The standard right-side steering wheel controls for a basic Ford Sync system.

The whole idea is to keep your eyes on the road and your hands on the wheel… with that in mind, the MyFord and basic Sync systems have well-placed controls on your steering wheel’s right-hand side that you use along with your voice to make and receive phone calls. Here are some pointers to help you get started with this system…

When you take delivery of your new vehicle, be sure to have your salesperson “pair” your Bluetooth-enabled phone with your Ford Sync system. If you need a video reference, please refer to one of these short self-help videos:

Ford SYNC – Pairing Your Phone

The iPhone and Ford SYNC

The Android phone and Ford SYNC

The Blackberry and Ford SYNC

Have your phone turned on, and Bluetooth on, when you get in your vehicle and start it up.

To Make a Call

With your vehicle turned on, go to your steering wheel, right-hand side.

Push the “Voice” button – this is the left side of the button. This is the one with the profile of a face with sound coming from the mouth. When you’ve pushed this, you will hear a single tone come from your vehicle’s sound system.

It will be follow by the “Voice” that will say, “Sync, state your command.”

Give a Voice Command – The system is then awaiting a voice command and it will want to hear vocal commands such as “Phone,” “Bluetooth Audio,” “USB,” or, if you are equipped with a MyFord Touch system, you can designate a mode such as “Audio,” “Navigation,” or “Climate.”

The right-side of this two-sided button is called the “Media” button. The purpose of this button is to switch your audio system through anyone of the available mediums: such as, AM radio, FM radio, Sirius satellite radio (if equipped), the CD player, Bluetooth streaming audio, USB audio, and more… this is not the button to access SYNC.

Make the right Voice command – When you push the Voice button, listen for the tone. After a single tone, the system will state, “Sync, state your command.” By giving a correct response, such as “Phone,” then the system will respond with “Phone, state your command.”

Then say, “Call (contact’s full name as it appears in your phonebook) on (cell), or at (home, work).”

If correctly stated, the Sync system will respond (for example) with “Calling John Smith on cell.” You will hear the call being made and once the calling party picks up, you will hear them over the system’s speakers.

Although not recommended, you can use your handset to make a call. Once you have dialed it, the sound of the call will be heard over the system’s speakers.

Receiving a call

As you are driving you can receive calls (unless you have turned on the “Do Not Disturb” function (if equipped). If you are listening to the music, an incoming call will cause the music to be muted, then you will hear your phone handset’s ring.

To answer the call – Give a quick push on the button with the Phone icon (located on the lowest level of your right side of the steering wheel with the Phone icon). Within a second or so the active (in process) call will be heard over the vehicle’s sound system. Speak normally and use the steering wheel volume controls or your console’s volume knob to adjust the sound you hear from your sound system.

When you are finished with the call – Push and HOLD the same phone icon on the steering wheel for about five seconds and then release. The music will return to the previous volume setting.

The system will display the contact name (if applicable) or the calling phone number as the incoming call is ringing.

To reject a call – Just push and HOLD the phone icon for several seconds and your display will show “Call Rejected.” Your incoming call will go straight to your phone’s voice mail.

If you have additional questions, please contact your sales representative  or one of the your dealership’s Sync Specialists. Or you can obtain online support anytime on the internet at

Sync Destinations v4.0 – An Awesome New App For Your Sync System

The latest version of Sync Destinations offers even more features to this free app.

The latest version of Sync Destinations offers even more features to this free app.

Vincent Hennigan
Ford Sync Specialist

A powerful free app from your smartphone’s app store provides a broad source of information that is customizable by you, to assist you in your day-to-day driving.

The app is version 4.0 in the evolution of Sync Destinations and is powered with maps and traffic information by INRIX. Many Ford/Lincoln owners will to need to first register at (or to establish a link between you, the vehicle(s) you own and the mobile phones you use in those vehicles.

The app is compatible with the Sync Services feature — a subscription-based voice-activated turn-by-turn assistant that can be used with the basic Sync system, as well as the MyFord and MyFord Touch System. You can access and customize Sync Services from the main page of the web page.

Click here for info on the iPhone app.

Click here for info on the Android app.

Here is an overview of the different sections within this app: Continue reading

The New iPhones, the new Apple iOS 7.0.2 and Ford Sync!

The Apple iPhone 5C and 5S, along with a new iOS 7.0.2 -- all are working with Ford Sync, MyFord and MyFord Touch systemssystems.

The Apple iPhone 5C and 5S, along with a new iOS 7.0.2 — all are working well with Ford Sync, MyFord and MyFord Touch systems.

Vincent Hennigan
Ford Sync Specialist

The new iPhones are here as well as the new Apple iOS 7.0.2 and all are working with Ford Sync, MyFord and MyFord Touch systems.

Apple’s brand new iOS 7 operating system was introduced about Sept. 18 and today, Sept. 26, a new release, version 7.0.2 has been released to fix bugs.

The bugs in the original release made it easy to access the photo gallery, some emails, and social networking accounts on a locked iPhone. The bug addressed a flaw that some hackers had discovered and I’m sure other bugs existed in the original iOS.

The new Apple release iOS 7.0.2 is now available through iTunes. Visit the site or the Apple store to get the upgrade and be sure to back up your phone data. Also, back up your personal photos and music — don’t risk losing something in the upgrade process.


If  you’re wondering how you missed the iOS 7.0.1 upgrade, that’s because it was only applicable to iPhone 5C and iPhone 5S models, where it fixed a few bugs specific to those phones. If you own an iPhone 4, iPhone 4S, or iPhone 5, it wouldn’t have shown up in Software Update. That doesn’t mean you can’t, or shouldn’t, install 7.0.2 though, as it’s recommended for all iPhone models running iOS 7. Continue reading

Using Apple iOS 7 with Ford Sync and MyFord Touch

The new Apple iOS is here and so is the new iPhone 5C -- and both work well with Sync and MyFord Touch.

The new Apple iOS and so the new iPhone 5C is here — and both work well with Sync and MyFord Touch.

Vincent Hennigan
Ford Sync Specialist

The new Apple iOS 7  is here and it works just fine with Ford Sync, MyFord and MyFord Touch infotainment systems.

Available Sept. 18, 2013 from iTunes, this is a free download and, yes, it creates sweeping changes to the look and feel of the Apple iPhone (this works on the iPhone 4 and newer handsets).

So are there pitfalls with the new Apple iOS 7 and Sync? Yes, there can be. It appears to be related to the type of Sync system your vehicle has. So, the first thing to do is to

make sure your vehicle has the latest Sync software before upgrading your phone’s software. Anyone with the MyFord Touch (or MyLincoln Touch) system needs to definitely get the lastest software upgrade. This is the version 3.6.2. software upgrade that’s free and available via the website Continue reading

The new iPhone 5S, 5C, the new Apple iOS 7 and Ford Sync

Ford Sync and MyFord Touch  already work well with the iPhone 5 and should continue to work with the 5S, the 5C and early report show the new iOS 7 works seamlessly with the Ford Sync System.

Ford Sync and MyFord Touch already work well with the iPhone 5 and should continue to work with the 5S, the 5C and early report show the new iOS 7 works seamlessly with the Ford Sync System.

Vincent Hennigan
Ford Sync Specialist

Tuesday, September 10th will be a special day at Apple in Cupertino, Calif. as Apple will hold an event that it says will “brighten everyone’s day” by introducing the new iPhone 5S and the iPhone 5C.

Think of the iPhone 5S like the iPhone 4S — an update to the current iPhone with some new enhancements. The iPhone 5S will look similar to the iPhone 5 though with some subtle appearance changes to the phone case. One expected difference might be a fingerprint reader.

According to internet “rumor mill” the fingerprint sensor will allow you to log into the phone with just a swipe of your finger. Improvements include the A7 chip (a faster processor) and a better camera that allows you to add filters and editing before shooting your photo.

One surprise in the debut will be a new iPhone, called the iPhone 5C. According to early intelligence, it will come in a series of case colors, including yellow, white, green and blue. This phone will be a cheaper model than the 5S and might replace the iPhone 4S or 5 on store shelves as Apple usually drops the price of older models when the newest iPhone is released. Continue reading

The new MyFord Touch v3.6 Software Upgrade is Here!

This is the final screen from the v3.6 MyFord Touch self-installation process.

This is the final screen from the v3.6 MyFord Touch self-installation process.

Vincent Hennigan
Ford Sync Specialist

It’s here!!! The MyFord Touch version 3.6 is available by going to the new website — and from initial quick tests… everything seems to work seamlessly and smoothly.

The new software update for SYNC with MyFord Touch systems includes all the improvements from previous updates, plus additional benefits, such as:

Improved system performance

Improved Home Screen

Increased Touch Zones on Home Screen

Improved screen interactions while using voice

Updated support for phones and media players

Improvements to System Installation

Quicker install – less than 30 minutes

Persistence of Navigation Favorites during installation Continue reading

Please, just say no to Emojis! These Apps corrupt the Ford Sync System!


No Emojis Please! Using emoticons on your smartphone can prevent Ford Sync from understanding voice commands.

By Vincent Hennigan
Ford Sync Specialist

Using emoticons on your smartphone is the quickest way to cause severe problems with the voice-to-text functions of the Ford Sync System. Here is my third article on this topic…

Since late 2012 there were numerous problems with the iPhone 5, the iPhone 4 and iPhone 4S and the Samsung Galaxy, the HTC Evo and other smartphones having connectivity issues with the Ford Sync system. User forums for the smartphones and for the Sync system have been filled with people which connectivity problems that affected the base model, the MyFord and the MyFord Touch Sync systems. The issue was something was seriously affecting the Sync users accessibility of their phone book contacts with Voice commands. If you pushed the “Voice” icon on your steering wheel and said “Phone” and then “Call + (your contact name)” then your Sync system might reply, “Calling Dot on Cell.”

Some of the issues were a result of smartphone users downloading and using any of the Emoji Apps. The word emoji is Japanese for ideograms, you know, those little emoticons such as smiley faces, frowny faces, etc.

The new Apple iOS even allows iPhone 5 users to go to their Settings folder, to the General settings, to the Keyboard tab, and then you go to the next menu and select “Keyboards.” You can then tap “Add New Keyboard” and add an emoji keyboard. However, this is the kiss of death for your Sync system. Continue reading

Has Your Phone Lost its Bluetooth Connection to Ford Sync?

Here are some tips for pairing your phone and keeping your phone connection with the Ford Sync system.

Here are some tips for pairing your phone and keeping your phone connection with the Ford Sync system.

Has your phone lost is connection to your Ford Sync system? There are many factors that could be affecting the Bluetooth connection, and here are some tips to help you stay connected.

Most times, the Bluetooth connection loss may be because your phone has had signal interference. When you can, turn off the vehicle. Let your vehicle “power down completely” by opening the door. Wait about 30 seconds (or until the cluster gauges turn completely off)  and then close the door. Then turn your vehicle back on. In most cases, the Bluetooth connection will be re-established. If it doesn’t then read on…

If you push the Voice button on the steering wheel, say “Phone.” The system will usually reply “Sync, state your command.” If it states, “No Bluetooth device found, I will try to connect one.” If it can reconnect, it will and then you just begin the process again, but pushing the Voice button and saying “phone.” In many cases, the user had Bluetooth turned off on their phone before they got in the car. When the car was started the Sync system tried to “find” the phone, but it could not, because the phone’s Bluetooth connection was set to off. If you have tried all of this and you still do not have a connection, then read on…

Go to the Phone Menu on your Ford vehicle, go to Bluetooth Devices, select Connect Bluetooth Device, and then scroll through the devices that are available. Find your phone (by name or by model number), then push the OK button. The system will try to connect to the device. If you are unsure on how to get to your Phone Menu, then consult your Owner’s Manual or call your salesperson or dealership.

When you have a connected Bluetooth device, you will often see the Bluetooth symbol appear on your console display (if you have the basic Sync system) or on a touchscreen Nav system it will appear on your list of devices. On a MyFord Touch (MFT) system, the name of your device will appear in the upper left corner. Also, be sure you have the latest version of firmware for your phone. Completely power down your phone and then reboot it before you get in and start your vehicle.

If you have an iPhone, then see this video on pairing your iPhone.

Here are tips on pairing the iPhone:

Before pairing your iPhone with SYNC, turn Bluetooth On.

During pairing, you’ll be prompted to download your phonebook. To improve SYNC voice recognition, limit the number of contacts that download from your phonebook when pairing.

To use Favorite contacts:

Go to Bluetooth > SYNC settings

Set Favorites to On and under Other check None

Note that if you do this, only contacts marked Favorite will be available to SYNC.

If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then refer to this video on pairing the Android.

You may want to delete Sync from your connected Bluetooth devices and delete your phone from the Sync system and then re-Pair your phone. Here are some tips:

Before pairing your AndroidTM phone with SYNC:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable and Scan for Devices

Go to your vehicle, go to Add Bluetooth Device, begin the pairing process.

Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

The Sync system will ask if you want to Download Phone Book, then push OK

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow.

Still having problems, then call Ford’s In-Vehicle Technology Team Hotline at 1-800-392-3673; pick 1 for English; 2 for Spanish. Then pick 3 for the In-Vehicle Technology Team and then 1 for SYNC/MFT/MLT support). They provide live technical assistance with SYNC/MFT/MLT issues.

Or visit this web page:  This is the customer hub for all things SYNC/MFT/MyLincoln Touch.

Or, you can visit you’re your SyncMyRide website. If you haven’t registered yourself and your Sync system, then go to Once registered, then visit the SYNC My Ride Community Forum (located right hand side of the page under Owner to Owner. The link is:

If you want to check to see if your phone is compatible with the Sync system, then go to the Phone Matrix at

Once at the link, select “Phone Compatibility Chart” and a .pdf document will appear listing all tested phones, mp3 devices and other features. This document includes features information on phone compatibility. Should not be considered comprehensive

When in doubt, check your Owner’s Manuals that came with the vehicle – especially the one referring to the Sync system or the MyFord/Lincoln Touch system.


Getting the most out of iPhone 5 and Ford’s Sync System

As smartphone users adopt the new iPhone 5, some users are running into issues with the Ford Sync System — most of the conflicts stem from Apple’s proprietary issues.

By Vincent Hennigan
Sync Specialist

More and more smartphone buyers are adopting the new iPhone 5 and some are facing connection issues with the Ford Sync System — but most of the problems seem to be from some Apple programming issues.

Some of these issues can be overcome, some you just have to look past. However, the Ford Sync system continues to be flexible and adaptable.

The iPhone 5 can be “paired” to the Ford Sync system as a “Bluetooth Device.” This means when you push the “Voice” icon on the steering wheel, the Sync system will prompt, “Sync, state your command.” Reply, “Bluetooth Audio.” The system will repeat “Bluetooth Audio.” You can push the Voice button again and say “Play,” “Play All,” “Shuffle,” “Pause,” and the system will respond. The “Seek Arrows” on the steering wheel can return you to the start of the song, or jump you forward to the next track. You will notice that the LED readout at the center of the console, or the touch-screen in the center of the console will not show the song title or artist. You can push “Media” button on the steering wheel, or push the console radio buttons and select AM, FM or Sirius, it will shift the music to another “media” but it will return to Bluetooth when selected, or by using Voice commands.
If you plug the iPhone in with a USB cable to one of the USB ports, you can then push the Voice button and say “USB.” Your phone is no longer providing the Media input from Bluetooth, it’s now a USB device (yes you could have Mp3 music stored on a USB jump drive as well). After you push the Voice button and say USB, the system will provide respond, “The system has detected a USB device.” Now, wait a minute or two, then push the voice button and say “USB.” The system will respond “USB, state your command.” Say, “Play.” It should start playing your music, but this time you may notice the LED display or the touch screen (when showing the entertainment screen) will show the artist name and song title. After the system “indexes” the music on your phone or USB device, then you can push the voice button and say “Play Artist The Beatles” or “Play Song Let It Be.” Please note some content may be copyright protected and therefore cannot be played on the Sync System. Apple has got some licensing info encoded on some of the songs (this means that the song may be able to be played on a specific computer or device). Most store bought CDs can be “recorded” on iTunes and stored on a phone or a USB drive and can be played back. The USB function, along with the cord input or USB input, allows the searchability and voice commands. It must have more “bandwidth” that allows for that compared to streaming Bluetooth.
Also, when you push the steering wheel Voice button and say “Bluetooth Audio” you can then go to your iPhone and start the Pandora App (or other streaming music App) and it will start playing through the vehicle sound system.

Want a quick way to access your Apps? Some 2013 models will be of interest… The 2013 C-Max, the 2013 F-150, the 2013 Focus and the 2013 Focus models with MyFord  (not the MyFord Touch) system will all have Sync AppLink. It is also on some 2012 F-150 models, 2012 Mustangs, 2012 Lincoln MKZ and the 2013 Lincoln Navigator. See for more info. Once your App is current and AppLink is ready, then you can push the “Voice” button on the steering wheel and say  “Mobile Applications” and the system will respond with “state your command.” You can use the Voice controls to call out Pandora, your favorite station, “Thumps Up” and more.

Some more quirky iPhone 5 things:

Apple still doesn’t use the right “programming language” to allow it to interface with Ford’s text-to-voice text messaging. However, you should be able to hold the “Home” button on the face of your iPhone 5 (or 4S) for a few seconds. You will hear an unusual tone. Then speak your command to the vehicle’s microphone. For example, “Read Text Messages.” You will hear Siri from your iPhone speaking your messages. You can ask her to “Send Text Message” and she will guide you through that process. Press and hold the “Phone” icon on your steering wheel for a few seconds to “hang up” Siri.

Here is a nice video from our friends at Lebanon Ford on Using Siri

Also, don’t expect any photos of contacts you have saved on your iPhone phone book to transfer and appear on your MyFord Touch screen. It’s Apple’s proprietary issues again.

And, just because you have a photo saved on your iPhone, don’t plug your phone into the vehicle USB port and expect a way to transfer the images to your MyFord Touch dashboard screen. Once again, it’s proprietary stuff. You can send your phone to an e-mail account and then download it to a USB jump drive. Go to your MyFord Touch Settings screen and select Display and then select Wallpaper. Insert the USB saved .jpg image (1.5 Mb or smaller and hopefully a very horizontal shot) into your USB port. You should be able to see the file on your MyFord Touch screen, select it to view it on the screen, then “Add” it to save it as a potential dashboard photo. Experiment with the photos you select — it will be in the background of your “Home” screen. Due to color and contrast issues, some photos make it harder to read the “home” screen.

See previous posts on “re-pairing” phones, upgrading Apple iOS software and more…