New support for Apple CarPlay for Sync 3

New updates allow Apple CarTalk and Android Auto features for 2016 Ford vehicle with Sync 3.

Ford now has new support for SYNC 3 with software updates to support for Apple CarPlay and Android Auto™ for model-year 2016 vehicles.

Customers can now update by downloading the software to a USB drive, visiting a dealership or over-the-air via a Wi-Fi connection. Visit the owner.ford.com support site and register/login to find out more about these updates. This is Ford’s first software update via Wi-Fi and offers a convenient and automated alternative to existing upgrade methods

Customers with model-year 2016 Ford vehicles can update to the new SYNC 3 version 2.2 to gain this support for Android Auto and Apple CarPlay.

“Our SYNC 3 software platform was designed to be easy to update so we can get our customers the latest and greatest features, functionally and security enhancements,” said Don Butler, executive director, Ford Connected Vehicle and Services. “With over-the-air updates, we can deliver new features to customers in the background while they continue using their vehicles.”

Android Auto

Compatible with Android™ devices 5.0 and higher, Android Auto brings the Android experience into the vehicle safely and easily with Google Maps, Google Play Music, phone, messaging and third party apps projected on the car’s built-in display and available via voice controls. With a simplified interface, large touch targets, Google voice search and easy-to-use voice controls, Android Auto is designed to minimize distraction while on the road.

Android, Android Auto, Google Maps and Google Play are trademarks of Google Inc.

Apple CarPlay

Compatible with iPhone 5 and later models running iOS 7.1 or higher, Apple CarPlay gives iPhone users an intuitive way to make phone calls, use voice-guided navigation, listen to music, and send and receive messages while staying focused on the road. Users can control Apple CarPlay through the in-vehicle display or via Siri voice control. Apple CarPlay support requires a USB hub upgrade available through Ford dealers.

SYNC 3 currently supports Android Auto and Apple CarPlay on all model-year 2017 Ford cars including the Fiesta, Focus, Fusion and Mustang, SUVs including the Escape, Explorer and Expedition, F-Series trucks and Ford’s electrified vehicles.

Receiving updates over Wi-Fi

Ford has had SYNC upgrades since 2009, but this is the first time the company is offering an update via Wi-Fi. In Wi-Fi-enabled vehicles with Automatic System Updates turned on within SYNC 3, the system will periodically connect to a customer’s designated Wi-Fi network to check for updates. If an update is available, the system automatically downloads the update in the background over a period of time without any customer interaction. And SYNC 3 is designed to perform the update as long as Wi-Fi is connected prior to the vehicle turning off, therefore there is no need to keep the vehicle running for the update to take place.

Workshop: Sync and MyFord System Settings

Use this workshop to find out more about personalizing your Sync System Settings.

Use this workshop to find out more about personalizing your Sync System Settings.

By Vincent Hennigan
Sync Specialist

Every Ford Sync system – from basic to MyFord Touch – has an extensive Settings Folder. This is workshop to focus on using those commands – specifically with the basic Sync system or the MyFord system – to get the most from this communication system.

Refer to the photo above, the lower photo refers to the typical steering wheel control and the photo above it is the typical center console display. You might notice the steering wheel controls and the buttons on the center console usually have a button with an icon of a telephone handset. If your vehicle ignition is on, then, if you press this button, in a few moments the center console will display Phone Menu and then Phone Redial… use the steering wheel Double Arrow button, or the Tuning knob on the console, to move the Phone Menu topics.

The typical Settings topics are: System Settings, VHR, 911 Assist, Sync Services, Phone Settings, Text Message, Phonebook, Call History, Phone Redial and Exit Phone Menu. When you land on a title, and then press the OK button on the steering wheel control or on the console, it opens that specific menu. Once again, use the Arrows or the Tuning knob to move through the menu. The OK button either selects a topic or confirms a question that system has asked… If you ever encounter the word Return, then hit OK to return to the prior menu.

Within the System Settings folder are these topics: Bluetooth Devices or Advanced. Under Advanced there are the topics of Prompts, Language, Factory Defaults, Master Reset, Install Application, System Info and Return.

For example, if you select Prompts, then hit OK, the screen then prompts you to either turn on or turn off the verbal prompts used by the voice of the Sync system. Some users will hear the tone after they push the “Voice” button the steering wheel… they’ll see the screen display “Listening” and then they call give their vocal command (for example, “Phone,” “Call Bill Jones on cell” and the Sync system will automatically make the call. This is the way Advanced Users may want to go, but someone who isn’t familiar with the vocal commands and the pacing will be completely lost. So, you can select Prompts On or Prompts Off.

And, yes, there is a topic called “Master Reset,” but in my experience I’m not really sure if that is an effective was of resetting anything of consequence on the Sync system. Going to Factory Defaults will allow a User to clear out the preferences previously set by someone else – and this may be a more effective way to clear out some issues.

Elsewhere on the System Settings menu is the Text Message topic. Most times (especially with an iPhone), if selected, the display will show “Text Messages Not Supported.”  But with some Android devices this topic will allow you to set the way the Sync system notifies the driver that there is a new text message that has come in.

There is a topic on Phone Settings, and one of the sub-topics is Set Ringer, and yes, you can modify the way the Sync system rings depending on who is calling, or it allows you to set the volume of the Ringer.

So, it’s worth the time to sit in your drive way and while you are idling, take the time to explore the System Settings. Click on this link to see a comprehensive video on using the Ford Sync system.

Ford Sync 3 Launches in Summer 2015

Releasing first on the 2016 Fiesta and Escape models, the new Sync 3 is F-A-S-T!

Releasing first on the 2016 Fiesta and Escape models, the new Sync 3 is F-A-S-T!

Ford’s SYNC® 3 launches in the Fiesta and Escape models – available in late summer 2015 – with an all-new communications and entertainment system.

The new system, available as an option, features faster performance, conversational voice recognition, intuitive smartphone-like touch screen and easier-to-understand graphical interface.

Other new features include seamless integration of AppLink for a simple way to control smartphone apps, Siri Eyes-Free capability for Apple iPhone, software updates via Wi-Fi, and enhanced 911 Assist® for subscription-free emergency calling in the event of a significant accident.

SYNC 3 to launch in North America on 2016 Ford Escape and Fiesta – on sale late summer 2015 – providing a safer way for Ford customers to connect their smartphones while keeping their eyes on the road and hands on the wheel.

With the debut of SYNC 3 for Escape and Fiesta, Ford is launching its newest in-car connectivity technology as an option in one of its highest-volume vehicles, Escape, and in its most affordable car, Fiesta.

SYNC 3 features all-new hardware and software, building on the capability of the industry-leading technology that launched in 2007. Ford SYNC is now in more than 12 million vehicles on the road globally. Click here to see SYNC 3 in action.

“SYNC always has been about providing a safer way for our customers to connect their smartphones in order to keep their eyes on the road and hands on the wheel,” said Mark LaNeve, Ford Motor Company vice president, U.S. Marketing, Sales and Service. “Customers continue to tell us they want this technology, and they want it to be fast and easy to use – like a smartphone. SYNC 3 delivers on that request.”

Ford SYNC – the industry’s first system to widely and most affordably offer voice-activated technology to control smartphones – is becoming more capable by minimizing the number of steps needed to carry out commands. Selecting music, making a call or searching for a destination is easier than ever, thanks to SYNC 3’s simpler command structure.   Users will be able to access Siri on their iPhones directly from the steering wheel controls.

Ford was first to bring voice control to in-vehicle apps with AppLink™, and the experience is further improved with SYNC 3. AppLink™ was not available on the newer MyFord Touch system and didn’t get to be used by a lot of Ford owners.

The new SYNC 3 is an app-based program, which is a departure from the earlier Sync version. AppLink allows customers to connect their smartphone to their vehicle and control compatible apps using voice commands or buttons on the vehicle display screen.

AppLink automatically discovers smartphone apps including Spotify, Pandora, Glympse, NPR One and iHeart Auto (iHeartRadio’s automotive app), and displays each app’s unique graphics and branding. Music and news apps are automatically displayed along with other media sources – just like AM/FM or SiriusXM.

Additionally, when connected to an Apple iPhone, SYNC 3 offers seamless integration of Siri Eyes-Free capability. Drivers can seek Siri’s help by holding down SYNC’s Push to Talk steering wheel button – much as they would on an iPhone to initiate a Siri session.

SYNC 3 is optimized for hands-free use. Plus, the all-new capacitive touch screen technology offers an experience similar to a smartphone or tablet. Quicker response to touch, as well as voice commands and smartphone-like gestures including pinch-to-zoom and swipe are central to SYNC 3 – along with crisp, modern graphics.

On-screen complexity is reduced and control options used most are prioritized. The home screen features three zones – Navigation, Audio and Phone. Tile-like icons dominate, with a quick access function tray along the bottom making for a more straightforward user experience.

Phone contacts are searchable via a simple swipe of the finger to scroll through the alphabet. With One Box Search, users can look up points of interest or enter addresses in much the same way they use an Internet search engine.

As with earlier generations of the technology, SYNC 3 provides subscription-free emergency service 911 Assist®.

The customer’s Bluetooth-connected phone is used to dial 911 in the event of a significant accident – alerting first responders with vehicle location. With SYNC 3, the car relays additional information – including if airbags deploy, whether the crash is front, side, rear or rollover, and the number of safety belts detected in use – to help emergency call-takers dispatch appropriate resources to the scene.

SYNC 3 now also features the ability to update software via Wi-Fi. Once a vehicle is set up with credentials for a home Wi-Fi network accessible in a customer’s driveway or garage, it can automatically download updates. Existing Ford owners may have the “basic” Sync system, or the newer MyFord or MyFord Touch system, however those users will not be able to “upgrade” to Sync 3. This system will only be available as installed on new models. Ford plans to have the Sync 3 system available on all of its line – especially by 2017. See your Ford dealer for more details.

 

Plugging into new Sync 3 technology!

Four views of Sync 3 screens - to be introduced on 2016 models and will replace the MyFord Touch system.

Four views of Sync 3 screens – to be introduced on 2016 models and will replace the MyFord Touch system.

We are looking forward to plugging into the new Ford Sync 3 technology coming in the 2016 models.  

Ford is stepping up its game with the newest evolution of the Sync system. The new system, called Sync 3, will replace the MyFord Touch system. Overall Ford is dropping Microsoft was the partner in development of its operating systems and has moved to a Blackberry QNX format.

As the Ford in-vehicle technologies have evolved, some of the basic systems have received few software upgrades. However, the MyFord Touch system has gone through at least four updates.

Click this link to see a short introduction of the Sync 3 system.

The new Sync 3 will “lose” the four colored corners that it had with the MyFord Touch system. As you can see from the screens shown here, the dashboard screen features touchable “tab” icons for quick access to functions such as Sound, Time, Bluetooth, Navigation and so on. The main “areas” will be tabs across the bottom of the screen – much like a desktop computer main screen format.

The emphasis will still be on handling voice commands – in a continuing effort to keep the driver’s eyes on the road! Voice commands are adopting a more “conversational” format. Yes, the software tries to understand more common speech patterns rather than requiring a “robotic” tone.

The new system runs on a capacitive touch screen, much like the ones in the past, but now with a faster processor. With Sync 3’s speed boost, the touch functions finally appear to be more responsive. Early MyFord Touch versions often seemed choppy and sometimes hesitant.

Sync 3 will first be available in late 2015 when it is introduced on some 2016 models as they are released. Stay tuned for more details on which vehicles. Buying a new Ford is the only way consumers can get their hands on Sync 3 — the automaker says older vehicles won’t be able to be upgraded.

 For more information, visit www.ford.com/technology .

Ford introduces new Sync 3 system for some 2016 models

In 2015 Ford will bring a new, redesigned easier-to-use Sync system, and phase out the MyFord Touch system now in use.

In 2015 Ford will bring a new, redesigned easier-to-use Sync system, and phase out the MyFord Touch system now in use.

By Vincent Hennigan
Ford Sync Specialist

Ford will introduce a new communications and entertainment system called Sync 3 on some 2016 models, and more will come on line in 2017.

Sync® 3 promises to reduce on-screen complexity, offer easier-to-use voice commands and changes to the control options for users. This new approach brings the Sync system in-line with typical smartphone commands and usage features.

Additionally, the new system will drop the Microsoft partnership and move to the Blackberry QNX system. A new Texas Instruments system-on-a-chip will bring noticeably improved response and processing times.

So the promise of Sync 3 is to offer faster performance, more conversational voice recognition, a more intuitive smartphone-like touch screen and easier-to-understand graphical interface to help Ford customers connect and control their smartphone on the road.

Initial photos and videos showing the new system reveals that the new system understands more conversational voice commands and allows functionality more like a tablet or smartphone.

Ford will also offer seamless integration of AppLink™ for a simple way to control smartphone apps.

Plus they will offer the addition of Siri EyesFree capability for iPhone users.

Also you’ll be able to get over-the-air software updates using Wi-Fi – which will allows easier updates.

Finally, it will offer enhanced 911 Assist® that provides subscription-free emergency calling in the event of a significant accident.

The Ford Sync system was first introduced eight years ago – the same year the iPhone was introduced.

Ford’s new SYNC® 3 system is a communications and entertainment system that is faster, more intuitive and easier to use with enhanced response to driver commands. SYNC 3’s more conversational voice recognition technology, a more smartphone-like touch screen and easy-to-read graphics will help millions of drivers connect with their lives and control their smartphone while on the road.

The next-generation system builds on the capability of SYNC technology already in more than 10 million SYNC-equipped vehicles on the road globally. With the earlier versions, some users just weren’t getting the most out of the system. Many claimed the system was impossible to use, but maybe the real issue is that some users were familiar with smartphone commands and those commands didn’t create the same results on the Sync system.

“Ford is delivering an easier way for customers to stay connected,” said Raj Nair, Ford chief technical officer and group vice president, Global Product Development. “SYNC 3 is another step forward in delivering connectivity features customers most want, and they tell us this kind of technology is an important part of their decision to buy our vehicles.”

Ford took a customer-centric approach in developing SYNC 3, drawing on 22,000 customer comments and suggestions, plus insights gleaned from research clinics, market surveys and tech industry benchmarking.

Since there are multiple Microsoft-based platforms that have been offered throughout the Ford system for many years, it is unclear if the older systems could be updated. Most likely, Ford customers will have to buy a new vehicle to get the newest infotainment system.

Ford is delivering MyFord and MyFord Touch Sync system currently. With the roll out of 2016 models (later in 2015), the new Sync 3 system will be available. Look for more stories in the next few months that will focus on this new system.

Using a Galaxy s4 with Ford Sony Nav & Sync

Here's a workshop for getting your music to play through the Sony touch screen nav systems with Sync.

Here’s a workshop for playing your music through the Sony touch screen nav systems with Sync.

Here are some pointers for using your Galaxy s4 or smartphone with Ford Sony Touch Screen Nav with Sync which was available from 2009 to 2012.

The Sony Touch Screen nav system was out there for several years on the Super Duties, the F-150, the Explorer (from 2009 and 2010), the Expedition and the Taurus (until 2012). Refer to photo above. You’ll see a series of hard buttons to the top, to the left and to the right of the center touch screen.

One of this system’s unique features is a built-in hard drive for music storage. With 10 gigs of storage, you can store more than 1,000 songs pulled from pre-recorded CDs or from mp3 files.This feature was known as the Jukebox and it allowed you to play CDs and record the music straight to the Jukebox. Then, in the future you could access Jukebox (by pushing the Media button) to play your pre-recorded CD’s. The music files would be stored in a Music Library.

Some Samsung and iPhone users have issues accessing all of their music through this Sony system. We’ll cover some of those issues in this workshop.

The issue that some of you have is that Apple and Samsun are very possessive of the Apps and files on your phone. Especially with iTunes and the contents of your iPhone. There is no way to “move” music directly from an iPhone , or Samsung, or a USB device (plugged into your dash) to the Jukebox. However, take your smartphone, iPhone, iTunes or personal music saved on your device back to your desktop or laptop computer.

Your saved WAV, AAC, mp3 or mp4a files can be “burned” to a good ol’ trusty CD-R. Then take that self-created CD and play it in your vehicle. The Sony system center console screen will show a “Record” tab when playing a CD. When you tap this tab, you can “save” a song or the entire CD to the Jukebox – even while you are listening to it. Then, you would have the option of recording it and saving it to your Jukebox.

Now, as for playing Bluetooth music from your Galaxy or iPhone to your vehicle.

Be sure you have paired your phone to the Sync system.
For instructions on pairing see this link

Now, when you start up the vehicle, your phone should be paired.
Now, push the Voice icon on the steering wheel (the button with the mouth and sound waves).
The system will respond with a “Sync, state your command.”
Reply with, “Bluetooth Audio.”
The system will respond with “Bluetooth Audio, state your command.”
Reply with, “Play.”
The system will seek music files from your phone.
So go to your Galaxy, find the Music App you wish to play (it could be your music files, Pandora, iHeart Radio, Spotify, etc.)
Tap the App on your phone. As it boots up, then push the Play arrow on your App.
The music will begin to play through your Sync system.
Adjust volume with your steering wheel controls.
Use the Seek Arrows to move (left arrow) to go back to the beginning. Or, the right arrow to skip to the next track.
On some steering wheel controls, the OK button at the lower right of the steering wheel controls, when pushed, will pause the music. Push it again to restart the music.
Use the Voice button for additional commands, such as “Phone,” “Pause,” etc.
Push the hard buttons on your center console (Media or Radio) to get to the AM/FM, CDs, Jukebox selections.
As for text on the screen to show what is playing, this is a function of the Gracenote software (when used with certain CD’s this allows your system to “read” the artist name and song title).
There is not enough “bandwidth” for the Sync system to know what is playing from your phone when using the Bluetooth streaming music.
However, when playing Apps such as Pandora, iHeart Radio and so on, they do transmit the Song title, Artist name through to the center console screen. The phone screen images of album covers and advertising will not show on your center console.
Music that you have recorded onto a USB drive (that has the Artist name and Song titles attached to the files) can show on your center console screen when you plug your flash drive into the center console USB ports.
You would want to push your Voice button and request “USB” when doing this.
When the system responds with “USB, state your command.”
You can reply with “Play All,” “Shuffle,” “Play Artist Arcade Fire,” or “Play song Shake It Off.”

Workshop: Pairing a Bluetooth phone

This workshop covers pairing a Bluetooth compatible phone to almost any vehicle.

This workshop covers pairing a Bluetooth compatible phone to almost any vehicle.

Hands-free Bluetooth connectivity has been around for years and this workshop offers video links showing how it’s done on most vehicles.

Not everyone has access to the original owner’s manuals on a vehicle, especially a pre-owned vehicle that they have purchased. We hope this video guide helps drivers “get connected” and stay safe on the road!

First, turn your phone on. Go to the Main Menu, or Apps Menu. Find the Systems folder and open this file up. On some older phones, search for the Tools or Toolbox folder. Search for Bluetooth Settings. Turn Bluetooth ON, and on some phones you will want to place the phone in discovery mode. You may need to tap the icon for “Search for Devices,” or “Search for Trusted Devices.” See an example of phone pairing to various vehicles below.

Using and pairing a Bluetooth compatible phone to a basic Ford Sync system, see this video

Using and pairing a Bluetooth phone to a MyFord Touch system, see this video

Using and pairing a Bluetooth phone to a Sync with MyFord system, see this video

Pairing a phone to a 2014 Nissan, see this video

For general information on the Nissan Connect system, see this website

To pair a Bluetooth phone to a Mazda, see this video

Here is another video on pairing a Bluetooth phone to a Mazda (CX-9)

Using Bluetooth on a Kia vehicle, see this video

To pair a Toyota (2011-2013 models) without navigation, see this video

More on pairing a Bluetooth phone to a Toyota, see this video

Setting up a Bluetooth phone to a Honda, see this video

Pairing and using Bluetooth phones on a Hyundai, see this video

Pairing a phone to a Subaru Outback, see this video

Pairing your Bluetooth telephone to a non-iDrive BMW, see this video

Pairing and using a Bluetooth phone or device with an Audi, see this video

Pairing an iPhone to a Mercedes, see this video

Using an Android phone on a Mercedes, see this video

Pairing a phone to a Volkswagen, see this video

Pairing an iPhone to a VW, see this video

Connecting a Bluetooth phone to a Volvo, see this video

How to pair to a vehicle with touch screen Dodge UConnect system, see this video

How to pair to a non-touch screen Chrysler, see this video

Bluetooth pairing a phone to a Buick or GMC, see this video

Pairing a phone to a 2014 Chevy Spark and Sonic, see this video

A good overall source for using hands-free devices on Chevrolet, see this website

Connect an iPhone to your Chevy, GM, Buick or Cadillac, see this video

(Many thanks to the sources who provided these internet-sourced videos.)

Always remember to be safe by keeping your eyes on the road and your hands on the wheel. Happy Motoring!

Maintenance Workshop: Tips for Best Performance

To get the best performance from your Ford Sync system, sometimes you just need to do some "maintenance."

To get the best performance from your Ford Sync system, sometimes you just need to do some “maintenance.”

By Vincent Hennigan
Ford Sync Specialist

Android phones are growing in popularity and sometimes Ford Sync users should use a maintenance workshop for the best performance.

Sometimes Android phones just aren’t “paired” correctly from the beginning. This could distort the Bluetooth connection over time and this could result in poor performance. Just like a home or office computer, a Sync owner needs to sometime to “maintenance” to keep their Sync system running properly.

If your Sync system doesn’t operate well, then you may need to do a “Re-Pair” procedure (also called “Clean Pairing.”). This is a multi-step process for clearing out your former Bluetooth connection and reestablishing a fresh connection.

First, if you haven’t registered for a free account at the support.ford.com website, then do so, Visit the site for ongoing information and to verify if you need a software update.

Here is multi-step process for on-going maintenance of your Sync hands-free system.

1. Start the “Re-Pair” Process by deleting device(s) from your phone:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable, and look for “Trusted Devices”

If you see an icon or tab that says “Sync,” then tap the circle icon or the gear icon to the right and then tap “forget Device” or “Unpair Device.”

Now, completely power down your phone for several minutes.

2. Continue the “Re-Pair” Process by deleting device(s) from your Sync System:

Push the “Phone Icon” on your steering wheel, on a center console button (if equipped), push the “Phone” button on the MyFord system, or tap the upper left corner of the MyFord Touch system.

This brings up the “Phone Menu” on your Sync display console.

Use the Tuning Knob (if equipped) or the Up/Down arrows to move through the Topics.

Go to System Settings, then push OK (on the steering wheel or on the console).

Now scroll through the menu to find Bluetooth Devices, push OK

Go through menu to select Delete Devices, push OK

Find your phone’s name (or model number), push OK

The system will say “Confirm Delete,” push OK.

Go to the menu, select “Return,” push OK.

Now select “Add Bluetooth Device” from menu and push OK.

Turn on your handset phone. Let is completely power up.

The Sync voice will say, “Push OK to begin pairing a device.” Push OK.

The Sync system will display a 6-digit PIN, on most phones this is what you will use. On Android-based phones, go to Step 4.

3. Pairing the iPhone and most phones.

Go to your phone’s “System Settings” (usually in the App with the gears, or in the “Toolbox” or “Connectivity” folder.)

Turn on Bluetooth (if it’s not already on).

Go to the Trusted Devices/Add Device area.

If you do not see a “Sync” tab, then pus “Scan for Devices.”

When you see a tab that says “Sync” then tap that, a secondary screen appears. Enter the 6-digit PIN displayed on the vehicle’s console. On some newer models, the Sync system will send a new number that matches on already received on your phone. Push OK, Accept or Connect on your console and on the phone.

4. Pairing the Android-based phone.

For Samsung Galaxy and other Samsung phones, for HTC, LG and other Android-based phones, then do this:

When you see the 6-digit PIN displayed on the console, then use the Tuning Knob (or Up/Down Arrows) to select “Special PIN,” push OK.

“0000” will appear on your console, now go to your phone’s System Settings.

Turn on Bluetooth (if it’s not already on).

Go to the Trusted Devices/Add Device area.

If you do not see a “Sync” tab, then push “Scan for Devices.”

When you see a tab that says “Sync,” then tap that. When a secondary screen appears and enter the “0000” PIN. On some newer models, the phone will automatically accept the “0000” PIN without having to input it.

Push OK, Accept or Connect on your console and on the phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

5. The Connection Process

After entering the PIN (as described above), the Sync system will “find your phone.”

Android-based phones may chirp, or sound an alarm, and you will be a screen on your phone momentarily.

Be sure to tap to check the box that says “Always Connect.” Then push the “pair” button on your phone for the MAP access, PBAF access screen, or other access protocol screens.

Your console will show questions, such as “Set as Primary Phone?” Push OK twice.

Set “911 Assist to ON” push OK twice.

The Sync system will ask if you want to Download Phone Book, then push OK or Yes.

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow/Connect and check “Yes”.

On the MyFord Touch system, a single screen will appear with the multiple questions. Tap the screen to select and accept your choices.

After a few moments (sometimes up to two or three minutes) the console screen will show “Phonebook Downloaded.”

Then the screen may show “Phone Redial.” If so, push the hold the Phone icon on the steering wheel for about five seconds and let go.

The console screen should now be clear, or defaults back to the radio or media playing on your Audio system.

Now, try to use the steering wheel controls to see if the system is working properly.

To Make a Call

Push the “Voice” button or the icon with the “mouth and soundwaves” on it to get the tone and the voice will say “Sync, state your command.”

Say Phone, and the system should respond with “Phone, state your command.”

Then say, “Call + (a contact name and device)” from your phone’s Contacts list.

The Voice will respond with “Calling (your contact name and device).

Or say, “Dial.” Then the Sync system will respond with “Number please.”

In a normal tone and pace say the complete 10-digit phone number.

The Voice will repeat the number (and show it on the console screen).

If OK, say “Dial“, after you hear the Sync tone.

If the Sync System does not respond with the correct information, then press and hold the Phone icon for a few seconds. Release the phone icon and press the “Voice” button again to start the process again.

To Answer an Incoming Call

Give the Phone icon on the steering wheel a quick push.

Or, you can also:

On a MyFord System, you will see on your center console screen the Called ID number or name, plus the words “Accept” and “End.” Push the appropriate button underneath to Answer the call, or to “Reject” the call.

On a MyFord Touch screen, you will see the Called ID and a box with a green phone that says “Accept” or “Answer.” Or a box with a red phone that says “Answer, End or Reject.”  Push the appropriate box to either answer or reject the call.

Rejected calls are sent to your phone’s voice mail.

When finished with a call, press the hold the Phone icon on your steering wheel for about five seconds and release. Or, with the MyFord or MyFord Touch systems you can push the “End Call” button on the console.

Troubleshooting Tip:

If the Sync system is still not working, and if your MyFord Touch screen isn’t displaying properly, then you need to review this video to do a “Master Reset.”

If the Sync system is still not working, then you can try this “hard reboot” process.

Park your vehicle. Turn it off and remove the key from the ignition.

Open the hood. Locate the car battery. Please be careful, do not touch both the positive and negative poles at the same time. Do not drop a metal tool across both of the poles. This could result in a electric shock and/or a fire. So please be careful! Or, if you prefer, visit your Ford dealership Service Department for assistance.

Use the correct-sized wrench (could be an 8 or 10 mm size), a socket wrench, or an adjustable wrench to loosen the black battery cable clamp. This is the battery pole marked with the “-“ (negative) sign. Just a few turns of the nut should loosen the cable clamp.

Twist and pull the entire battery cable clamp off of the battery and keep it off for about five minutes.

Now reattach the battery cable clamp and retighten the nut. Now close the hood.

Start the vehicle and let it run for at least three minutes or so. The radio may start on the AM band and the clock may have reset itself to noon. Let the Sync have a few minutes to “reboot” before going to your vehicle settings and resetting the time. Just push the FM radio buttons to get back to your favorite radio channel.

In some cases, you may want to do the complete “re-Pair” or “clean pairing” process again (the steps listed above).

Ford Sync Bluetooth Troubleshooting Tips

Ford Sync relies on a good Bluetooth connection to operate. Here are some troubleshooting tips.

Ford Sync relies on a good Bluetooth connection to operate. Here are some troubleshooting tips.

From time to time, Bluetooth signals get scrambled and this causes system problems. Here are troubleshooting tips to help solve the most common problems.

Ford Sync is not a subscription-based system.  If there is a bad connection it’s not because your subscription ran out. Basically the major issues are caused by loss of, or a corrupted, Bluetooth signal; a phone software or firmware issue; a driver’s misuse of the system; a cellphone carrier or network issue; or, rarely, a software or hardware issue with the Sync system in the vehicle.

Your phone is basically a hand-held computer and your Sync system works on a computer-based system. Both communicate with each other using a communication technology called Bluetooth. Both of these systems need to be reviewed to see where a connection issues are.

For reference, please visit support.ford.com – this website is your on-line resource for information about Sync and other Ford technology. Register your vehicle to set up your own personal, complimentary account. This is the site you would visit for future software updates.

First, completely power down your phone. Turn it off and keep it off for about five minutes. It is best to do this before you get in the vehicle and start it up. It is recommended to completely power down your phone at least once a week. Always check to see if your phone’s operating system has all of the current updates.

Once your phone has powered back up, go to the Settings on your phone to make sure the Bluetooth connection is turned on. Check your “Trusted Devices” list to see if Sync is on the list. If it shows “Sync” and “Not connected” that’s because your phone recognizes the Sync connection and is waiting for your vehicle to be turned on before it links up with the Sync system.

Go to your vehicle and start it up. Within a few minutes your Sync system will connect to your phone. On the MyFord Touch system you will see the name or the model number of the connected device displayed in the upper right corner of the center console screen. Other Sync systems will show an oval Bluetooth symbol to show that it has connected to a phone.

With your vehicle running and your phone (with Bluetooth connection on) now try to see if the Voice commands (using the steering controls) work. See this short video to be sure you are using the hands-free calling process correctly.

Sometimes the issue is how you are speaking to the Sync system, see this video for more info.

Next, if the Sync system reports back “No Phone Found” then it cannot recognize your phone and it may need to be “paired” again to the Sync system. If necessary, go to the Sync system settings and check to see which devices are “recognized.” You may need to “connect” a phone back to Sync to establish the Bluetooth connection.

Click on this video link for a short video on “clean pairing” a phone to the basic Sync system.

Click on this video link for a short video on “pairing a device to MyFord Touch.”

Here is an overview of the pairing process:

Before pairing your iPhone with SYNC, go to the Settings folder and turn Bluetooth On.

If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then go to the Bluetooth Settings and turn it on. Refer to this video on pairing the Android.

With Android-based phones you may want to first delete Sync from your connected Bluetooth devices list. After you do this, completely power down your device. Turn it back on and let it power back up. Check it again to see that it has “cleared” Sync from the phone’s system. Once it is cleared, then you can re-Pair your phone to the Sync system. Here are some tips:

Before pairing your AndroidTM phone with SYNC:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable and Scan for Devices

Go to your vehicle, go to Add Bluetooth Device, and begin the pairing process.

Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

The Sync system will ask if you want to Download Phone Book, then push OK or Yes.

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow/Connect and check “Yes”.

Now, try to use the steering wheel controls to see if the system is working properly.

If the Sync system is still not working, and if your MyFord Touch screen isn’t displaying properly, then you need to review this video to do a “Master Reset.”

If the Sync system is still not working, then you can try this “hard reboot” process. Park your vehicle. Turn it off and remove the key from the ignition. Open the hood. Locate the car battery. Please be careful, do not touch both the positive and negative poles at the same time. Do not drop a metal tool across both of the poles. These things could result in a electric shock. So please be careful. Use the correct-sized wrench (could be an 8 or 10 mm), a socket wrench, or an adjustable wrench to loosen the black battery cable clamp. This is the battery pole marked with the “-“ (negative) sign. Just a few turns of the nut should loosen the cable clamp. Twist and pull the entire battery cable clamp off of the battery and keep it off for about five minutes. Now reattach the battery cable clamp and retighten the nut. Now close the hood. Start the vehicle and let it run for at least three minutes or so. The radio may start on the AM band and the clock may have reset itself to noon. Let the Sync have a few minutes to “reboot” before going to your vehicle settings and resetting the time. Just push the FM radio buttons to get back to your favorite radio channel.

In some cases, you may want to do the complete “re-Pair” or “clean pairing” process again.

Now everything should be working. Yes, it may seem like a lot of things to check, but the phone and the Sync system are computers. Computers need to be powered down and reset or rebooted from time to ensure that everything is working properly.

If things are still not working, then the issue could be the phone, the phone software and or its operating system. This may require a visit to your phone store or service provider. As mentioned, if all of the above troubleshooting techniques have been checked and the system is still not working, then please visit your Ford dealership Service Department. On new vehicles any Sync repair issues may be warranted for several years, ask your Ford Service Advisor for more details.

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Start getting more battery life for your iPhone 5. 5C and 5S with these tips.

Start getting more battery life for your iPhone 5. 5C and 5S with these tips.

By Vincent Hennigan
Ford Sync Specialist

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A typical USB port on a computer or a vehicle offers about a 5 volt charge. However, your phone manufacturer set your device (phone, pad, etc.) to charge at a certain rate. So it’s possible to take an iPhone, with a low charge, and then plug it into your vehicle with the Ford Sync system. If you start playing USB music while plugged into the USB port for charging, you may find Continue reading