Has Your Phone Lost its Bluetooth Connection to Ford Sync?

Here are some tips for pairing your phone and keeping your phone connection with the Ford Sync system.

Here are some tips for pairing your phone and keeping your phone connection with the Ford Sync system.

Has your phone lost is connection to your Ford Sync system? There are many factors that could be affecting the Bluetooth connection, and here are some tips to help you stay connected.

Most times, the Bluetooth connection loss may be because your phone has had signal interference. When you can, turn off the vehicle. Let your vehicle “power down completely” by opening the door. Wait about 30 seconds (or until the cluster gauges turn completely off)  and then close the door. Then turn your vehicle back on. In most cases, the Bluetooth connection will be re-established. If it doesn’t then read on…

If you push the Voice button on the steering wheel, say “Phone.” The system will usually reply “Sync, state your command.” If it states, “No Bluetooth device found, I will try to connect one.” If it can reconnect, it will and then you just begin the process again, but pushing the Voice button and saying “phone.” In many cases, the user had Bluetooth turned off on their phone before they got in the car. When the car was started the Sync system tried to “find” the phone, but it could not, because the phone’s Bluetooth connection was set to off. If you have tried all of this and you still do not have a connection, then read on…

Go to the Phone Menu on your Ford vehicle, go to Bluetooth Devices, select Connect Bluetooth Device, and then scroll through the devices that are available. Find your phone (by name or by model number), then push the OK button. The system will try to connect to the device. If you are unsure on how to get to your Phone Menu, then consult your Owner’s Manual or call your salesperson or dealership.

When you have a connected Bluetooth device, you will often see the Bluetooth symbol appear on your console display (if you have the basic Sync system) or on a touchscreen Nav system it will appear on your list of devices. On a MyFord Touch (MFT) system, the name of your device will appear in the upper left corner. Also, be sure you have the latest version of firmware for your phone. Completely power down your phone and then reboot it before you get in and start your vehicle.

If you have an iPhone, then see this video on pairing your iPhone.

Here are tips on pairing the iPhone:

Before pairing your iPhone with SYNC, turn Bluetooth On.

During pairing, you’ll be prompted to download your phonebook. To improve SYNC voice recognition, limit the number of contacts that download from your phonebook when pairing.

To use Favorite contacts:

Go to Bluetooth > SYNC settings

Set Favorites to On and under Other check None

Note that if you do this, only contacts marked Favorite will be available to SYNC.

If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then refer to this video on pairing the Android.

You may want to delete Sync from your connected Bluetooth devices and delete your phone from the Sync system and then re-Pair your phone. Here are some tips:

Before pairing your AndroidTM phone with SYNC:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable and Scan for Devices

Go to your vehicle, go to Add Bluetooth Device, begin the pairing process.

Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

The Sync system will ask if you want to Download Phone Book, then push OK

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow.

Still having problems, then call Ford’s In-Vehicle Technology Team Hotline at 1-800-392-3673; pick 1 for English; 2 for Spanish. Then pick 3 for the In-Vehicle Technology Team and then 1 for SYNC/MFT/MLT support). They provide live technical assistance with SYNC/MFT/MLT issues.

Or visit this web page: support.ford.com  This is the customer hub for all things SYNC/MFT/MyLincoln Touch.

Or, you can visit you’re your SyncMyRide website. If you haven’t registered yourself and your Sync system, then go to www.syncmyride.com. Once registered, then visit the SYNC My Ride Community Forum (located right hand side of the page under Owner to Owner. The link is: https://secure.syncmyride.com/Own/Modules/SupportContent/SupportHome.aspx

If you want to check to see if your phone is compatible with the Sync system, then go to the Phone Matrix at www.ford.com/technology/sync

Once at the link, select “Phone Compatibility Chart” and a .pdf document will appear listing all tested phones, mp3 devices and other features. This document includes features information on phone compatibility. Should not be considered comprehensive

When in doubt, check your Owner’s Manuals that came with the vehicle – especially the one referring to the Sync system or the MyFord/Lincoln Touch system.


Sometimes Your Contacts List is the Source of Problems

Sometimes it takes a little practice to learn how to get the Sync System to understand your voice commands.

Sometimes your phone Contacts List – and the Ford Sync system’s trouble understanding it – can cause system problems.

One of the most common problems is miscommunication with the Sync system. To begin a call, push the “voice” button on the steering wheel (it’s the one with the mouth and the sound waves coming out of it). The system will respond over the speakers with a statement, such as “Sync, state your command.” Reply by saying, “Phone.” The system will respond with “Phone, state your command.” Then say “Call + Name on (device.) “  For example, “Call John Smith on cell.” You won’t be able to say “Dial John Smith” or “Call 800-555-1234.” Refer to your Sync handbook on the work tracks that are effective. The “Phone” icon (looks like a small phone receiver) is for answering a phone (by giving it a quick definite push) or for hanging up or cancelling a call (by pushing the button and holding it down for about five seconds).

Sometimes the problem is your contact’s name. For example, let’s say you were calling “Mia Thompson.” If you pronounce the first name as “Mee-yah” the Sync system won’t find her because a computer would assume the first name is pronounced as “My-ah.” The reason: a computer assumes the letter “I” is pronounced as “eye.” So, if you “think” like a computer you can say the name the way the computer wants to hear it. Continue reading

MyFord Touch Problems? Use this “Reboot” Workshop…

Here’s a procedure to help correct some problems with the MyFord Touch system.

Since the MyFord Touch introduction in 2011, some Ford owners have experienced problems. This workshop offers a way to reboot and reset the system.

This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing. Both procedures require the owner to open things up to remove and replace things… but with this process, it seems a little easier to do.

I work with people every day with the Ford Sync system. I have discovered there are a number of people with issues with their Ford MyFord Touch system. The MyFord Touch was offered in some of the 2011 and 2012 Edge, Explorer and some Focuses. By the 2014 Model Year it is also in the F-150, the Super Duties, C-Max, Mustang, Fusion, and Taurus. The Sync system uses Bluetooth to allow your phone to “project” its functions through the vehicle. Bluetooth is what it is – a low-power short-range way to connect devices wirelessly. Often the system can get out of phase and cause connection problems. Here’s what you can do to set things back to normal…

The “Reboot” Procedure: First, go to your phone’s Settings, to Bluetooth Settings, and delete Sync from the list of connected devices. With your vehicle on and running (in park), go to the Settings tab (in the Phone corner of the MyFord Touch). On the next screen, tap the Bluetooth Devices tab. On the next page, tap the phone tab (usually shows the model number of the phone or the name you have given your phone). On the right side of the screen, touch the Delete tab.

Now, turn your vehicle off, open the hood. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Remove it from the battery for about five minutes. Completely power down your phone for at least a minute. Turn your phone back on. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Close the hood. Continue reading

Sync Workshops: Correctly Pairing the Android Phone

 By Vincent Hennigan,
Technology Consultant

Is your Android-based smartphone acting up on the Ford Sync system? Today’s workshop and lessons will focus on the Android phone when used with Ford’s Microsoft Sync system.

The Ford Microsoft Sync system works well with most phones. However, if some phones, like the Android-based Samsung, HTC or even the Blackberry phones, need to be “paired” correctly. If paired incorrectly some Android-based and Blackberry cell phone will not download their phone books — making it impossible to “call” out a name to the Sync system. Also, the calls may randomly drop or the phone might randomly switch into “Privacy Mode.”

If you have already paired your phone, then you need to do a “Clean Pairing.” Begin by starting your vehicle, turning on your radio and your phone. Go to the Phone Menu (displayed on the LED screen in the center stack or on the Touch Screen navigation window). Use the tuning knob (or touch screen) to select System Settings, Bluetooth Devices, Delete Device. Select your phone, and then push the OK button on steering wheel or dash to delete it. Then go to the phone, to its Settings folder, Bluetooth Settings, Connected Devices, and then “delete” the phone. Continue reading

SYNC Workshop: “Pair” a Phone to Your Basic SYNC System

The is the basic Sync system, with a center screen that only displays LED text.

Ask yourself this question, “can you pair your cellphone to your Ford vehicle’s SYNC system?”

Since Sync was introduced in 2008 to the Ford Focus, there have been a multitude of “formats.”  The system pictured is the “basic” Sync system.

These instructions are for a non-navigation system found on the Ford Focus, Fusion, Mustang, Taurus, Escape, Explorer, Expedition, F-150, F-250 and F-350. plus the Econoline. This system would be found for the model years (depending on the trimline) from 2008 to about 2013.

First, is your cellphone Bluetooth compatible? Go to the phone’s main menu and look for the toolbox, the settings or the connectivity folder. Then look for the option that says “Bluetooth” and set it to on. We’ll come back to this setting in a moment.

SYNC will NOT pair a phone while the vehicle is in motion, so do this while parked and the engine running. Turn the vehicle on and turn your radio on. On your steering wheel you should be able to find some toggle buttons. One will have a mouth (let’s call it the Voice button), another Continue reading