About Vincent

A former newspaper journalist, Vincent Hennigan has been working with personal computers as a writer, graphic designer and photographer for more than 40 years. He has been in the automotive sales and customer service areas for the past eleven years. He currently serves as a vehicle technology consultant for a midwestern Ford dealership. He is a Master Certified Sync Specialist, Customer Relations Manager, Internet and New Car Sales Consultant who works every day with Ford customers on usage of MyFord and MyFord Touch systems. His goal is to help people discover the information they need to help them make better buying decisions about the vehicles they need and how to get the most from them as owners. His mission is to help vehicle owners understand and use technology to drive their vehicle more safely, more efficiently and with the most satisfaction!

Ford Sync Bluetooth Troubleshooting Tips

Ford Sync relies on a good Bluetooth connection to operate. Here are some troubleshooting tips.

Ford Sync relies on a good Bluetooth connection to operate. Here are some troubleshooting tips.

From time to time, Bluetooth signals get scrambled and this causes system problems. Here are troubleshooting tips to help solve the most common problems.

Ford Sync is not a subscription-based system.  If there is a bad connection it’s not because your subscription ran out. Basically the major issues are caused by loss of, or a corrupted, Bluetooth signal; a phone software or firmware issue; a driver’s misuse of the system; a cellphone carrier or network issue; or, rarely, a software or hardware issue with the Sync system in the vehicle.

Your phone is basically a hand-held computer and your Sync system works on a computer-based system. Both communicate with each other using a communication technology called Bluetooth. Both of these systems need to be reviewed to see where a connection issues are.

For reference, please visit support.ford.com – this website is your on-line resource for information about Sync and other Ford technology. Register your vehicle to set up your own personal, complimentary account. This is the site you would visit for future software updates.

First, completely power down your phone. Turn it off and keep it off for about five minutes. It is best to do this before you get in the vehicle and start it up. It is recommended to completely power down your phone at least once a week. Always check to see if your phone’s operating system has all of the current updates.

Once your phone has powered back up, go to the Settings on your phone to make sure the Bluetooth connection is turned on. Check your “Trusted Devices” list to see if Sync is on the list. If it shows “Sync” and “Not connected” that’s because your phone recognizes the Sync connection and is waiting for your vehicle to be turned on before it links up with the Sync system.

Go to your vehicle and start it up. Within a few minutes your Sync system will connect to your phone. On the MyFord Touch system you will see the name or the model number of the connected device displayed in the upper right corner of the center console screen. Other Sync systems will show an oval Bluetooth symbol to show that it has connected to a phone.

With your vehicle running and your phone (with Bluetooth connection on) now try to see if the Voice commands (using the steering controls) work. See this short video to be sure you are using the hands-free calling process correctly.

Sometimes the issue is how you are speaking to the Sync system, see this video for more info.

Next, if the Sync system reports back “No Phone Found” then it cannot recognize your phone and it may need to be “paired” again to the Sync system. If necessary, go to the Sync system settings and check to see which devices are “recognized.” You may need to “connect” a phone back to Sync to establish the Bluetooth connection.

Click on this video link for a short video on “clean pairing” a phone to the basic Sync system.

Click on this video link for a short video on “pairing a device to MyFord Touch.”

Here is an overview of the pairing process:

Before pairing your iPhone with SYNC, go to the Settings folder and turn Bluetooth On.

If you have an Android-based phone (Samsung Galaxy, Motorola RAZR, HTC Evo, etc.), then go to the Bluetooth Settings and turn it on. Refer to this video on pairing the Android.

With Android-based phones you may want to first delete Sync from your connected Bluetooth devices list. After you do this, completely power down your device. Turn it back on and let it power back up. Check it again to see that it has “cleared” Sync from the phone’s system. Once it is cleared, then you can re-Pair your phone to the Sync system. Here are some tips:

Before pairing your AndroidTM phone with SYNC:

Go to your phone Settings and turn Bluetooth On 

Under Bluetooth settings, choose Discoverable and Scan for Devices

Go to your vehicle, go to Add Bluetooth Device, and begin the pairing process.

Your Sync system will produce a PIN number and ask you to enter the PIN into your phone.

Once your Sync system recognizes your phone it will begin to ask questions such as “Turn on 911 Assist?” Push OK or Yes.

The Sync system will ask if you want to Download Phone Book, then push OK or Yes.

During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Choose Always Allow/Connect and check “Yes”.

Now, try to use the steering wheel controls to see if the system is working properly.

If the Sync system is still not working, and if your MyFord Touch screen isn’t displaying properly, then you need to review this video to do a “Master Reset.”

If the Sync system is still not working, then you can try this “hard reboot” process. Park your vehicle. Turn it off and remove the key from the ignition. Open the hood. Locate the car battery. Please be careful, do not touch both the positive and negative poles at the same time. Do not drop a metal tool across both of the poles. These things could result in a electric shock. So please be careful. Use the correct-sized wrench (could be an 8 or 10 mm), a socket wrench, or an adjustable wrench to loosen the black battery cable clamp. This is the battery pole marked with the “-“ (negative) sign. Just a few turns of the nut should loosen the cable clamp. Twist and pull the entire battery cable clamp off of the battery and keep it off for about five minutes. Now reattach the battery cable clamp and retighten the nut. Now close the hood. Start the vehicle and let it run for at least three minutes or so. The radio may start on the AM band and the clock may have reset itself to noon. Let the Sync have a few minutes to “reboot” before going to your vehicle settings and resetting the time. Just push the FM radio buttons to get back to your favorite radio channel.

In some cases, you may want to do the complete “re-Pair” or “clean pairing” process again.

Now everything should be working. Yes, it may seem like a lot of things to check, but the phone and the Sync system are computers. Computers need to be powered down and reset or rebooted from time to ensure that everything is working properly.

If things are still not working, then the issue could be the phone, the phone software and or its operating system. This may require a visit to your phone store or service provider. As mentioned, if all of the above troubleshooting techniques have been checked and the system is still not working, then please visit your Ford dealership Service Department. On new vehicles any Sync repair issues may be warranted for several years, ask your Ford Service Advisor for more details.

Ford Sync System: Vastly Improved Overall

The MyFord Touch upgrade, version 3.6, released Aug. 2013, has made vast improvements to the usage of the MyFord Touch system.

The MyFord Touch upgrade, version 3.6, released Aug. 2013, has made vast improvements to the usage of the MyFord Touch system.

The Ford Sync system, a comprehensive hands-free infotainment system, prepares for its eighth model year release and the system seems vastly improved overall.

However, in late Feb. 2014 a major internet tech news source claimed that Ford was preparing “to drop Microsoft as the developer of the Sync system and replace it with the Blackberry QNX system.” The trouble with this story, which has been re- reported by dozens of news agencies, magazines, television networks, bloggers and other media sources,  is… well, this isn’t an official news story. Continue reading

Tips to Get More iPhone Battery Life

Start getting more battery life for your iPhone 5. 5C and 5S with these tips.

Start getting more battery life for your iPhone 5. 5C and 5S with these tips.

By Vincent Hennigan
Ford Sync Specialist

Is your iPhone battery always in need of a charge? Here are several tips to get more battery life from your iPhone.

A typical USB port on a computer or a vehicle offers about a 5 volt charge. However, your phone manufacturer set your device (phone, pad, etc.) to charge at a certain rate. So it’s possible to take an iPhone, with a low charge, and then plug it into your vehicle with the Ford Sync system. If you start playing USB music while plugged into the USB port for charging, you may find Continue reading

Receiving iPhone text messages with Ford Sync

Go to your Bluetooth Settings on your iPhone and tap the little blue circle with the "i" to get to the Show Notifications screen.

Go to your Bluetooth Settings on your iPhone. Tap the little blue circle with the “i” to get to the Show Notifications screen. See this story for more information.

Vincent Hennigan
Ford Sync Specialist

This article, hopefully, will offer some tips on receiving iPhone text messages with the Ford Sync system.

Some iPhone users expect the Sync system to send and receive text messages. However, the Ford system, and many other Bluetooth systems offered by manufacturers, don’t always do these tasks.

Apple does not conform to Bluetooth MAP requirements. MAP is a protocol (Message Access Protocol) designed by Bluetooth SIG and not by Apple.  Due to this lack of protocol compliance, you cannot send text messages and you cannot see older text messages that are in your history. What you can see is new text messages that you’ve received after the phone initially pairs to the vehicle each and every time you get in and start up the vehicle.

You see, the Ford Sync system cannot access the text messages in your iPhone, so it can’t read them back to you.

Solution: Once you have paired your iPhone to your vehicle.

Go to your phone’s Settings Folder

Go to the Bluetooth Menu

Find that tab that shows “Sync    Connected” and…

Tap the little blue circle with the (i) 

A screen appears, tap the switch to turn on “Show Notifications

The “Sync Contacts”  switch should already be on.

You should turn off the vehicle and completely power down (by opening and closing a door) then starting the vehicle again. to allow the change to be set.

 

Please be sure that you are running the most recent iPhone iOS software for your phone. And remember, you need to completely power down and restart (reboot) your iPhone at least once a week before getting into your vehicle and starting it up.

 

 

To send a text message with your iPhone:

Push, and hold the “Home” button – the big button on the lower face of your iPhone.

Siri, will come on your vehicle speakers.

Say, “Send text message.”

Siri will ask you to whom (or what number) you want to text.

Then speaker your message, Siri will ask you when you are ready to send.

To receive a text message:

Press the Home button on your iPhone.

Ask Siri to, “Read Text messages.”

Siri will read any new messages to you.

Remember, please drive safely. The traditional way to send and receive text messages through the Sync system is a process for certain Android-based phones.

 

For more information, visit support.ford.com  contact Ford’s in-vehicle technology team at 1-800-392-3673.

How To Make and Receive Calls with MyFord Touch

Steering wheel controls with the MyFord Touch have a Voice button combined with the Phone pick up/hang up button.

Steering wheel controls with the MyFord Touch have a Voice button combined with the Phone pick up/hang up button.

How to make and receive calls with your MyFord Touch system is the focus of this article. Here are some tips…

e whole idea is to keep your eyes on the road and your hands on the wheel… with that in mind, Ford has well-placed steering wheel controls that you use along with your voice to make and receive phone calls. Here are some tips…

When you take delivery of your new vehicle, be sure to have your salesperson “pair” your Bluetooth-enabled phone with your Ford Sync system. Have your phone turned on when you get in and start up your vehicle.

If you need a video/text reference, please refer to one of these short self-help videos:

Ford SYNC – Pairing Your Phone

Learning the Controls for MyFord Touch Systems

Is my phone compatible with the MyFord Touch system?

To Make a Call

With your vehicle turned on, go to your steering wheel, right-hand side.

Push the “Voice” button – This is the one with the profile of a face with sound coming from the mouth. When you’ve pushed this, you will hear a single tone come from your vehicle’s sound system.

It will be follow by the “Voice” that will say, “Sync, state your command.”

Give a Voice Command – The system is then awaiting a voice command and it will want to hear vocal commands such as “Phone,” “Bluetooth Audio,” “USB,” or, if you are equipped with a MyFord Touch system, you can designate a mode such as “Audio,” “Navigation,” or “Climate.”

Make the right Voice command – When you push the Voice button, listen for the tone. After a single tone, the system will state, “Sync, state your command.” By giving a correct response, such as “Phone,” then the system will respond with “Phone, state your command.”

Then say, “Call (contact’s full name as it appears in your phonebook) on (cell), or at (home, work).” For example, “Call John Smith on cell.”

If correctly stated, the Sync system will respond (for example) with “Calling John Smith on cell.” You will hear the call being made and once the calling party picks up, you will hear them over the system’s speakers.

Although not recommended, you can use your handset to make a call. Once you have dialed it, the sound of the call will be heard over the system’s speakers.

Receiving a call

As you are driving you can receive calls (unless you have turned on the “Do Not Disturb” function – if equipped). If you are listening to the music, an incoming call will cause the music to be muted, then you will hear your phone handset’s ring.

To answer the call – Give a quick push on the button with the Phone icon (located on the right side of the steering wheel with the Phone symbol on it). Within a second or so the active (in process) call will be heard over the vehicle’s sound system. Speak normally and use the steering wheel volume controls or your console’s volume knob to adjust the sound you hear from your sound system.

When you are finished with the call – Push and HOLD the same phone icon on the steering wheel for about five seconds and then release. The music will return to the previous volume setting.

The system will display the contact name (if applicable) or the calling phone number of the incoming call.

To reject a call – Just push and HOLD the phone icon for several seconds and your display will show “Call Rejected.” Your incoming call will go straight to your phone’s voice mail.

Making Other Voice Commands

Once you’ve pushed the Voice button, state a mode (Phone, Navigation or Destination, Audio or Bluetooth Audio, and/or Climate). You will see a secondary screen with a black background and a short list of suggested voice commands. Use these requests when prompted… such as “Set temperature at 72 degrees,” or “Sirius, Elvis channel,” or “Destination.” If the system needs more information it will continue to question, or ask a Yes/No question.  For quick driving directions, push the Voice button and say “Destination Street Address.” The system will ask you to state the street address and the city and it will take it from there…

For more information, visit the support.ford.com website for online internet support 24 hours a day.

Making and Receiving Calls with your MyFord system

The standard right-side steering wheel controls for a basic Ford Sync system.

The standard right-side steering wheel controls for a basic Ford Sync system.

The whole idea is to keep your eyes on the road and your hands on the wheel… with that in mind, the MyFord and basic Sync systems have well-placed controls on your steering wheel’s right-hand side that you use along with your voice to make and receive phone calls. Here are some pointers to help you get started with this system…

When you take delivery of your new vehicle, be sure to have your salesperson “pair” your Bluetooth-enabled phone with your Ford Sync system. If you need a video reference, please refer to one of these short self-help videos:

Ford SYNC – Pairing Your Phone

The iPhone and Ford SYNC

The Android phone and Ford SYNC

The Blackberry and Ford SYNC

Have your phone turned on, and Bluetooth on, when you get in your vehicle and start it up.

To Make a Call

With your vehicle turned on, go to your steering wheel, right-hand side.

Push the “Voice” button – this is the left side of the button. This is the one with the profile of a face with sound coming from the mouth. When you’ve pushed this, you will hear a single tone come from your vehicle’s sound system.

It will be follow by the “Voice” that will say, “Sync, state your command.”

Give a Voice Command – The system is then awaiting a voice command and it will want to hear vocal commands such as “Phone,” “Bluetooth Audio,” “USB,” or, if you are equipped with a MyFord Touch system, you can designate a mode such as “Audio,” “Navigation,” or “Climate.”

The right-side of this two-sided button is called the “Media” button. The purpose of this button is to switch your audio system through anyone of the available mediums: such as, AM radio, FM radio, Sirius satellite radio (if equipped), the CD player, Bluetooth streaming audio, USB audio, and more… this is not the button to access SYNC.

Make the right Voice command – When you push the Voice button, listen for the tone. After a single tone, the system will state, “Sync, state your command.” By giving a correct response, such as “Phone,” then the system will respond with “Phone, state your command.”

Then say, “Call (contact’s full name as it appears in your phonebook) on (cell), or at (home, work).”

If correctly stated, the Sync system will respond (for example) with “Calling John Smith on cell.” You will hear the call being made and once the calling party picks up, you will hear them over the system’s speakers.

Although not recommended, you can use your handset to make a call. Once you have dialed it, the sound of the call will be heard over the system’s speakers.

Receiving a call

As you are driving you can receive calls (unless you have turned on the “Do Not Disturb” function (if equipped). If you are listening to the music, an incoming call will cause the music to be muted, then you will hear your phone handset’s ring.

To answer the call – Give a quick push on the button with the Phone icon (located on the lowest level of your right side of the steering wheel with the Phone icon). Within a second or so the active (in process) call will be heard over the vehicle’s sound system. Speak normally and use the steering wheel volume controls or your console’s volume knob to adjust the sound you hear from your sound system.

When you are finished with the call – Push and HOLD the same phone icon on the steering wheel for about five seconds and then release. The music will return to the previous volume setting.

The system will display the contact name (if applicable) or the calling phone number as the incoming call is ringing.

To reject a call – Just push and HOLD the phone icon for several seconds and your display will show “Call Rejected.” Your incoming call will go straight to your phone’s voice mail.

If you have additional questions, please contact your sales representative  or one of the your dealership’s Sync Specialists. Or you can obtain online support anytime on the internet at support.ford.com

Sync Destinations v4.0 – An Awesome New App For Your Sync System

The latest version of Sync Destinations offers even more features to this free app.

The latest version of Sync Destinations offers even more features to this free app.

Vincent Hennigan
Ford Sync Specialist

A powerful free app from your smartphone’s app store provides a broad source of information that is customizable by you, to assist you in your day-to-day driving.

The app is version 4.0 in the evolution of Sync Destinations and is powered with maps and traffic information by INRIX. Many Ford/Lincoln owners will to need to first register at support.ford.com (or support.lincoln.com) to establish a link between you, the vehicle(s) you own and the mobile phones you use in those vehicles.

The app is compatible with the Sync Services feature — a subscription-based voice-activated turn-by-turn assistant that can be used with the basic Sync system, as well as the MyFord and MyFord Touch System. You can access and customize Sync Services from the main page of the support.ford.com web page.

Click here for info on the iPhone app.

Click here for info on the Android app.

Here is an overview of the different sections within this app: Continue reading

The New iPhones, the new Apple iOS 7.0.2 and Ford Sync!

The Apple iPhone 5C and 5S, along with a new iOS 7.0.2 -- all are working with Ford Sync, MyFord and MyFord Touch systemssystems.

The Apple iPhone 5C and 5S, along with a new iOS 7.0.2 — all are working well with Ford Sync, MyFord and MyFord Touch systems.

Vincent Hennigan
Ford Sync Specialist

The new iPhones are here as well as the new Apple iOS 7.0.2 and all are working with Ford Sync, MyFord and MyFord Touch systems.

Apple’s brand new iOS 7 operating system was introduced about Sept. 18 and today, Sept. 26, a new release, version 7.0.2 has been released to fix bugs.

The bugs in the original release made it easy to access the photo gallery, some emails, and social networking accounts on a locked iPhone. The bug addressed a flaw that some hackers had discovered and I’m sure other bugs existed in the original iOS.

The new Apple release iOS 7.0.2 is now available through iTunes. Visit the site or the Apple store to get the upgrade and be sure to back up your phone data. Also, back up your personal photos and music — don’t risk losing something in the upgrade process.

 

If  you’re wondering how you missed the iOS 7.0.1 upgrade, that’s because it was only applicable to iPhone 5C and iPhone 5S models, where it fixed a few bugs specific to those phones. If you own an iPhone 4, iPhone 4S, or iPhone 5, it wouldn’t have shown up in Software Update. That doesn’t mean you can’t, or shouldn’t, install 7.0.2 though, as it’s recommended for all iPhone models running iOS 7. Continue reading

Using Apple iOS 7 with Ford Sync and MyFord Touch

The new Apple iOS is here and so is the new iPhone 5C -- and both work well with Sync and MyFord Touch.

The new Apple iOS and so the new iPhone 5C is here — and both work well with Sync and MyFord Touch.

Vincent Hennigan
Ford Sync Specialist

The new Apple iOS 7  is here and it works just fine with Ford Sync, MyFord and MyFord Touch infotainment systems.

Available Sept. 18, 2013 from iTunes, this is a free download and, yes, it creates sweeping changes to the look and feel of the Apple iPhone (this works on the iPhone 4 and newer handsets).

So are there pitfalls with the new Apple iOS 7 and Sync? Yes, there can be. It appears to be related to the type of Sync system your vehicle has. So, the first thing to do is to

make sure your vehicle has the latest Sync software before upgrading your phone’s software. Anyone with the MyFord Touch (or MyLincoln Touch) system needs to definitely get the lastest software upgrade. This is the version 3.6.2. software upgrade that’s free and available via the website support.ford.com Continue reading

The new iPhone 5S, 5C, the new Apple iOS 7 and Ford Sync

Ford Sync and MyFord Touch  already work well with the iPhone 5 and should continue to work with the 5S, the 5C and early report show the new iOS 7 works seamlessly with the Ford Sync System.

Ford Sync and MyFord Touch already work well with the iPhone 5 and should continue to work with the 5S, the 5C and early report show the new iOS 7 works seamlessly with the Ford Sync System.

Vincent Hennigan
Ford Sync Specialist

Tuesday, September 10th will be a special day at Apple in Cupertino, Calif. as Apple will hold an event that it says will “brighten everyone’s day” by introducing the new iPhone 5S and the iPhone 5C.

Think of the iPhone 5S like the iPhone 4S — an update to the current iPhone with some new enhancements. The iPhone 5S will look similar to the iPhone 5 though with some subtle appearance changes to the phone case. One expected difference might be a fingerprint reader.

According to internet “rumor mill” the fingerprint sensor will allow you to log into the phone with just a swipe of your finger. Improvements include the A7 chip (a faster processor) and a better camera that allows you to add filters and editing before shooting your photo.

One surprise in the debut will be a new iPhone, called the iPhone 5C. According to early intelligence, it will come in a series of case colors, including yellow, white, green and blue. This phone will be a cheaper model than the 5S and might replace the iPhone 4S or 5 on store shelves as Apple usually drops the price of older models when the newest iPhone is released. Continue reading